Ashley Store — Attraction in Rutland Town

This is a fraud place. Hi Team,

I am not rude or I am not disrespectful, I am going to just state that facts and honest truth about your scam in the name selling products.

I know you guys very busy scamming other customers and can't reply or solve the concerned and problems you guys created.

I purchased in March the products for $2197, agreed for the worst wait for 8 weeks, after 8 weeks you said it's in a ship somewhere in the ocean on the way to dock. Whatever the reason just a frustrating experience shopping with you. And finally, you delivered on the 28th of June ( delivery charge $100 extra), which is nearly double the delay and forgive and moved on. I spent more than half a day to unpack and assemble and finding out its broken table and some parts look used, probably this a refurbished item. Sent you every detail with photos taken via email and in your facebook message. No response.

Reached via phone give in online the line never reaches. And found a different contact number from my invoice paid and sales representative attended and said: "Customer Service team will handle these issue and will fix this for you, and they will work only on weekdays.". Again contacted weekday, in the phone line it gives you 3 options in IVR, even if you select Customer service it will go to the same person and again she said customer service is very busy they will contact you when...

My husband and I purchased about $6k worth of items to be delivered and set up at our house a couple of months ago. The sales representative was great in person - not pushy or anything. Super helpful and friendly. However shortly after we left the store we learned that one item was listed for half off online and called the store to discuss it. It took a lot of batting back and forth but they eventually honored the website listing. Eventually, they had their delivery people bring us our items. They never sent the appropriate hardware for my son's bed and only half put it together and did so incorrectly. I called the store before the delivery people left my house and they assured me they would mail us the hardware for the bed, but here we are months later and there has been no hardware sent.

I'd highly encourage everyone to research this stores policies, the products and read reviews before purchasing from this location. They are not affiliated with the online store, they are independently owned and will not likely honor advertised sales, prices, etc. Plus they said the couch we purchased was genuine leather - research after the fact indicated that the information provided to us was inaccurate - mistake or dishonesty - I'm not sure. But regardless I would never purchase from them again nor would I recommend this store to...

DO NOT BUY A MATTRESS from Ashley Furniture store in Rutland VT. I purchased one a few weeks ago. I asked the sales person about their return policy. It was told to me that they had a one time exchange policy which you could return the mattress that you didn't like and order another one. I then asked what if I don't like the 2nd mattress do I get a refund? The sales person replied that you would not get your money back but we could issue a store credit. I was ok with that. Upon receiving the 2nd mattress which I had to pay additional delivery fee for. I was not comfortable with this mattress either. I phoned the store a few days later to ask if they could come pick up this 2nd mattress & was told that we don't except returns so it's all yours ! Really? That's not what I was told. I then asked the sales person so what did you do with the 1st mattress? I was then told they disposed of it. I really find that hard to believe since the mattress was slept on once & completely covered which I was told to do. Ashley needs to be completely transparent with their policies & stop telling untruths to their customers. Needless to say I will never ever shop...