Value City Furniture — Attraction in Saint Peters

I walked into Value City Mid Rivers location looking for a few specific items to update my home. Once I walked in, I was greeted by Julie Bumgardner. I told Julie exactly what I was looking for and instead of pointing me in the direction of those items, she simply mentioned that they had moved everything to the store floor and that I could look around for those items. Julie was of no assistance whatsoever, in fact, I had to flag her down to get her attention once I found one of the items I wanted to purchase (a sitting panther statue).

While browsing the store floor, I found another item that I was interested in (the laying leopard painting). I inquired about purchasing and taking the painting that day and Julie stated she had to ask the manager if that was possible. Julie returned to tell me that I was not able to purchase the picture, because that was a display. She failed to mention that certain items on the store floor were designated for display only. Julie offered to order it online for me and I told her I could just order it online myself but preferred to have it today. At that point, Julie snapped and said “That is how I make my money!” and walked away.

While still there, I called another Value City store to see if they had that same laying leopard painting in stock for purchase. The sales assistant on the phone informed me that the Mid Rivers location, the store in which I was standing, was showing two of those paintings in stock. I told Julie what the sales associate said and Julie merely said I was free to walk around and look for the painting myself or ask Steve the manager about it. Julie deliberately chose not to assist me in finding the other statue I wanted to purchase nor the leopard painting I wanted.

I located Steve the manager and Steve did assist me in finding the second laying leopard painting and there was also two sitting panther statues, so he allowed me to purchase one of each. At this time, I did voice my concern to him about Julie. I explained that she was not helpful, nor was she friendly or professional, and that I did not wish to further engage with her. Once my items were at the check out, Julie decided that she would appear and be friendly, she said, “oh ma'am, what's your phone number?” in a different tone. I told Julie that Steve would help me.

While I was waiting for my items to be wrapped, I observed two other ladies walk into the store and Julie greeted them. They told Julie what they were looking for and Julie walked alongside these customers to assist them throughout the store in finding what they wanted. I was deeply disappointed seeing that she was perfectly capable of being helpful to others but not to me. I understand that Julie received the commission from my purchases, however, if another store had the same items in stock, I would have gladly left the Mid Rivers location and made my purchase elsewhere immediately.

Upon reflecting about my dreadful customer service experience from Julie the following day, I feel compelled to return these items back to the store and order these same items online from a different location instead simply out of principle. When I decide to spend money at a store and an associate receives commission from my purchase, I expect to have been treated with respect and shown good customer service, not the poor experience I endured from Julie.

Steve, the manager, was very pleasant while I shared my grievances about Julie’s behavior. However, while he did listen, I did not get the sense that my concerns would be taken seriously. Steve simply thanked me for the feedback and I left feeling that this situation was not going to be addressed. This is the reason I felt compelled to write in and share my grief about the ordeal. I highly recommend there be some much needed re training of store employees before more customers look elsewhere to make home decor and furniture purchases.

I look forward to hearing back on how the store plans to remedy the poor customer service I...

DO NOT PURCHASE ANY FURNITURE FROM HERE IF YOU NEED YOUR FURNITURE ASAP!

I originally purchased a dresser and end table for my living room, as I have a toddler that is wanting to climb on everything and I needed something safe for him. I purchased the furniture on 8/10 and was told that the dresser would be ready for pickup on 8/22 and the end table would be ready for pickup on 10/17. THE DAY BEFORE the dresser was supposed to be ready for pickup, I got a call that it was going to be postponed for a week, on 8/29.

The next week, on 8/28, I came into the store to speak with them, as they called and told me that the end table that was supposed to be ready for pickup on 10/17 was now PUSHED BACK TO 12/5! ONLY BECAUSE I CAME INTO THE STORE did I find out that my dresser, which was already pushed back a week from 8/22 to 8/29 and I was supposed to be picking up tomorrow, was now pushed back AGAIN a WHOLE MONTH to 9/26!!!! I was FUMING!

At this point, I just wanted to cancel my order altogether, but stupidly, I didn't. I should've known better. I ended up needing to get a different end table and reordered the dresser, but without the mirror. They took off a whopping $36 for "customer satisfaction". My new expected pick up date for both are 10/3. Well, as if I should've already known, go figure, they push my date back, YET AGAIN. I got a voicemail on 9/28, stating that "one piece" would be ready for pickup on time, but the other would be delayed a week, to 10/10. I called today (9/29) and I was told that the person, Kyle, who left that message was wrong and that BOTH pieces were delayed another week.

I'm truly fed up right now. Honestly, I wish I would've cut my losses that first time and gone somewhere else, but yet here I am. I was told by Bri that they could have my furniture on time (10/3) at a different location, which is about an hour drive from my house. I opted for that option because I've needed my furniture since AUGUST, when I ordered it all and it was promised to be ready by. Having to be postponed by 2 months is absolutely unacceptable. I was told that EVEN WITH ALL OF THESE DELAYS on their part, they were not willing to offer any discounts or credits for all of the inconveniences on me. I let them know just how wrong that is and that I would never do business with them again.

Literally, the ONLY positive thing I can say is how kind and understanding Bri from customer service is and how amazing my sales rep, Kat, was. She knew my budget and did not push me to go over my spending limit. She was very personable and I felt that she was on my side. Aside from these two people, there is just nothing else positive to say.

Management needs to do better to keep their customers happy and compensate for issues on their end. I will definitely NEVER be back and I will HIGHLY recommend to all of my family and friends to never purchase from...

If I could give negative stars, I would. My sister and I ordered a couch in June. They told us that we’d have it by July 9. Our move in date for our apartment was July 1; so this was great. The day of delivery we found out that we were receiving our couch because they only dropped off half of our purchase( we bought beds and dressers as well). We gave them a call and they stated that the new delivery was August 28/29. This was a little upsetting, but we agreed to wait. Then a week before the new delivery date, we checked online and it stated that it was pushed back until mid September. This was upsetting, but we decided to be patient. On the date of the new delivery, we checked online, once again no one called or notified us, and our couch was pushed back a week. Then when that new delivery date came around, we checked again and saw that it was actually pushed back until the end of October. By this time, we were tired of sitting the floor; so we decided to just get a different couch. We went into the same Value City that we purchased our original couch so that we could swap out. The sales lady told us that the original sales lady probably knew that we wouldn’t get the couch on time because there were only 20 couches in the warehouse and there were other people in line. So not only was our time wasted but we were lied to. After this, we decided to just select a different couch. We received this within the week. Everything was great until we realized that the new couch was damaged. The structure of the arm is gone. We called customer service and they stated that someone should reach out in a week. After a week passed, with no one contacting us, we called again. We spoke with someone and they sent us a link to have someone come out. Today is the day that someone was scheduled to come out. We gave customer service a call and they claimed that no one scheduled an appointment, although we received a conformation text and email. So not only did they lie and continue to push our date back, they sent us a damaged couch and they are giving us trouble about fixing it. Customer service never offered an apology or anything for the inconvenience. Value city does not Value their customers, they are only concerned with their payment. I will not be returning. We have them so much grace, just for them to take it for granted. I shop placed were I am valued, and Value City has shown time after time,...