Market Basket — Attraction in Salem

Thank you so much for not properly educating your staff on how to ask a patron question's about a Service animal & also not reprimanding another person for engaging with a customers working animal.

Shame on you and your lack of education with the customers needs that walk threw your door, absolutely disgraceful behavior from one of your Red Coat managers.

If a medical alert dog is distracted by someone trying to pet it, the animal could miss a critical warning and the owner could die. A distracted guide dog could walk its handler out in front of a car, or into an obstacle. A wheelchair user could have their chair overturned by someone distracting their service animal.

Don't forget that a service dog handler is a real person, and when you treat them with disrespect while with their service animal that could not only distract the dog from saving the handlers life but cause the human to possibly fall or faint.

Do not, stare, engage, whistle, pet, approach to pet, never touch a service animal without asking...

My wife had ordered our daughters cake here a year or two ago, and they totally butchered it. It was bad. So since she learned from that, she went in last weekend to grab a cake again. This time all she wanted was a 1/4 sheet, plain, nothing but white frosting on it. She asked for a picture to be printed and was told no... Even though there was absolutely nobody in line and kitchen was clean. So she assumed they clearly dont go above and beyond for customers here. She wanted to decorate it herself with the kids. She was given a pricetag of $+27 for that. The price label read "DECORATED 1/4 sheet cake". She bought all the extra frostings, chocolate chips, edible happy birthday and stars cake toppers, edible cake writing markers... Next time even if it's a heatwave, she's going to go ahead and make her own for not even $5. She isn't a cheap lady.. shes used to paying $300+ for our kids birthdays .. she knows the cake business. And she's very aware of the batters y'all...

Straight to the point: Management (and I use that term loosely) is RUDE and DISRESPECTFUL especially to minorities. They make no effort to hide it.

It appears that the store eliminated the Spanish (aka GOYA) isle and scattered the brand's products all over the place. A very clear attempt to frustrate certain shoppers. Ask for assistance finding a product and you are greeted with an attitude that makes one feel very unwelcome there.

A certain group of senior (in terms of age) staff grudgingly scan/bag your items at times mumbling and give you dirty looks as though you are bothering them.

General staff attitude is mixed, and you soon realize the ones who are approachable and those that you steer away from (the kind that point you to the wrong isles).

Do yourself a favor and visit the two newer facilities on the same road, minutes away. Thank...