Ken Sehman The Jeweler — Attraction in Salisbury

My fiancé chose this jeweler because it was close to his work and a small business which was important to him because he felt a local jeweler would be more genuine. Especially since he isn’t a knowledgeable jewelry buyer. He did his best to try and keep the engagement a secret but we have been talking about marriage for a long time so I knew it was going to happen eventually. He asked me if I could get my ring sized at this location and take a look at the stock. I decided to go on a lunch break and get my ring sized for him. I knew I was looking for a unique rose gold ring with possibly an opal stone. I told this to the owner who took my size said I was a 9 and showed me rings. He immediately suggested against opal due to the softness of the stone. I did want my engagement ring to last so I went with the suggestion to go with a diamond. He showed me a white gold (silver colored) ring with a small rose gold detail hidden under the setting and a diamond stone. While it was not what I asked for, he said they could alter the ring to make it unique. This included possible pink tourmaline gemstones along the side. Not wanting to be rude, I let them know the ring was pretty and the diamonds were definitely more appealing now that I was trying on rings but that I wanted a rose gold ring. I left the shop after some more conversation and that was that. I told my fiancé my size and that the owner suggested diamond as opposed to opal. I was surprised a few weeks later with a beautiful proposal. The only problem was the ring. It was the exact ring that the owner had showed me at the sizing. Still silver colored and with poor quality discolored pink tourmaline along the sides. It was honestly so heartbreaking and ruined the whole proposal experience. Not to mention the ring was slightly too large even though I was sized with them. I learned that my fiancé contacted the owner after the sizing to work on a ring for me. Even though I specifically stated I wanted rose gold the owner decided to push the ring I tried on to my fiancé because I seemed to “love it” and made the suggestion that white gold was a better color for the diamond to shine better. I will never understand what drove the owner to overstep and completely disregard what I was actually asking for but I ended up with a ring I absolutely hated as a result. I was also disappointed to learn that we had not been given an actual certificate for the diamond or any kind of warranty but a small cut out piece of paper with some information about the diamond printed on it. The whole interaction honestly made both me and my fiancé feel cheated, especially for the price charged. My fiancé, wanting to make the ring right for me took me to another jewelry store where we actually found a custom setting that had not been picked up at half cost. It was rose gold with diamond pave which is what I actually wanted in the first place. My fiancé let the owner know how I felt about the ring and the owner offered to move the diamond from the original setting to my new setting and re-size it. While I appreciate the gesture and I now have a ring that fits my tastes and what I imagined, I also have a worthless setting that the owner stuck us with. He offered to make it into a necklace but I am not a silver or two tone wearer so I still wouldn’t even wear it anyway. To make the whole situation worse, when the owner moved my diamond to the setting my fiancé and I bought, the owner stated that the original setting was made too large measuring closer to a 9.25 than a 9. This made me hopeful that at least now I would have a ring that fits. Well I was wrong again because when we received the newly completed ring it was still too large to the point that I have to wear a spacer. Now both my fiancé and I have no desire to ever work with this jeweler again and I will be getting my ring sized elsewhere. We were completely swindled, and sold poor quality materials at a premium price with no return or refund options. I suggest anyone who wants to avoid this kind of fiasco,...

I bought my fiance's custom engagement ring from here. I first went in on a Saturday, Ken told me they were going on vacation for a week and would call me upon returning. 2 weeks went by and no call, so I went back in. Ken claimed he was going to call me later that day, so I let it slide. He walked me through the process of making a custom ring and told me I would be the one to get to choose which diamonds would sit in the ring. He also told me I would have the chance to approve the design before the ring was actually made, and said he would call within 10 days to come back in and approve the design. Again, more than 2 weeks went by, so I decided to stop in again. Ken said the ring was already being made and said he would email me the design to look at. I was unhappy because I had not even seen the design yet. Later that day, he emailed the ring design and it was not exactly what I wanted, however, it was close enough that they were able to make the changes that I requested. Ken said the ring would be about 2 weeks until it came in and I would have it in hand. A little over 2 weeks later, he calls and says the ring was in. I went in later that day, expecting to pick out the diamonds, since that is what I was told, however, the diamonds were already set. Not a big deal because I don't know much about diamonds anyway, I was just yet again disappointed. Fast forward 6 months and it's time to get a wedding band. I chose to go back to Ken again because I want an exact custom match for the engagement ring. I went in on a Saturday again, Ken told me he needed to do some research on the engagement ring he would call me on Monday with a ballpark price for the wedding band. Monday comes and no call from Ken. The rest of the week goes by, and still no call. Finally a week and a half later, Ken calls on the following Tuesday. I was not able to answer, so he left a voicemail. In the voicemail, he stated that he found a note on his desk to call me back and could not remember why. So I obviously knew he had not done the research on the engagement ring, and thus would not yet have a price for the wedding band. I did not call back, and I will be going elsewhere for my fiance's wedding band. The most disappointing part about the whole process was that every single time I went in to the store, Ken, nor his wife knew who I was, despite the fact of how many times I had already been in and despite how much I paid for the engagement ring. That is just not what I would expect from such a small business, which normally have more of a homey feel. Overall, the poor customer service far outweighs the quality of the product, and I would recommend...

I went here a couple months ago to try and get a ring resized after loosing a considerable amount a weight the older man was rude about my ring and the quality of it, he refused to resize it but said he would get my size to take somewhere else he ended up saying I was a size 11 which was so tight we could barely get it back off and was extremely painful on my finger I said this and he said the most he would recommend was an 11.5 which was still very small and tight and painful I tried to tell him this and he insisted that was the correct size, I went and got sized by someone else and they couldn’t believe that happened. I...