ZURCHERS Party + Costumes + Wedding — Attraction in Salt Lake City

2019 I used to work here and it was great. But recently went back and the same older lady kept looking at my boyfriend and I. I felt like she was following us thinking we were stealing because we had a car seat in the cart. I work loss prevention so I know that when an employee or employees follow a customer it’s because they look suspicious.

Update 2022, Yet another bad experience. Placed a balloon order online for 6/25/22. I bought some Mylar balloons elsewhere and called the store to ask how much the price for helium was I was told $1 and change for the regular round Mylar and $3 and change for the super shape. I then went into the store a few hours before my pick up time bought a #3 Mylar ballon, the helium for the other mylars and a transport bag. I asked them to add the balloons to my online order. I then was charged wrong for the helium, came back and they fixed it. When it came to pick up time I saw the number 3 sitting alone, not with my order. So I told them I had the number 3. The employee looked at me and another employee said something to her. They started bagging my balloons asked if I had a transport bag and I said yes then they asked how many and I said “i don’t know, she asked if I wanted a bag and I said yes” so she checked my receipt from the online order which did not have a bag. Come to find out they did not attach the other receipt to the order. Lucky the cashier that attended me earlier was there and she remembered that I had a bag. I left with my balloons and got to my event 30 minutes away. Just to realize that they did not give me the #3 Mylar that I had specifically reminded them about. Also 3 of the strings on the mylars I brought in were not not attached properly so when we removed the transport bag...

I think the only thing that is keeping you alive is the need for the party supplies you offer. I've been to two of your locations and both times I've had pretty miserable service. The only reason I ended up at your store is because I didn't have enough time to order supplies online. Your employees either don't care about helping people or don't know what you have in your stores. Long story short I had a 1 year old Troll Party on November 3rd and made the mistake of buying a costume and all my party supplies on October 30th. I spent $300 between 10/30 and 10/31 and your employees were so stuck on your policy of "no returns or no exchanges" during the Halloween season they wouldn't let me exchange my granddaughters $24 costume. By the way your exchange policy is not on your receipts either. I totally understand that there are people who are trying to get things for free however I'm not like that neither are probably a million other people. I tried to "exchange" my granddaughters costume that I bought for her birthday party NOT Halloween. I received the run around and rude service from several people at your Fort Union and your Salt Lake location. In fact one of your employees told me that she didn't "appreciate my sass" The only reason this rating isn't a 1 star or a zero is because I actually received decent help from Heather the manager at the Salt Lake location - I had to call her to ask her to help me out. I will have 6 grand children before the end of 2019 and will continue to host several parties. I hope my next visit to one of your stores improves before...

We stopped in the store this afternoon (4/7/2021) at 2:45pm searching for plastic Easter eggs. I asked a woman at the counter who was just leaving her register if they had any plastic Easter eggs. She waved her hand in a general direction and said, "They're over there". I thanked her, but then asked her if she could tell me where, because the general direction she pointed to was massive and I wasn't familiar with the store. Her response was, "They're right over there, I can see them from here," Then added, "They're in the corner; at the front of the store". I thanked her again and left to go find them. My wife and I were both flummoxed, because who treats their customers like this? We assumed that she was the manager because of the way she directed the other ladies at their registered before she left. I'm sure to her, spotting these eggs was not a big deal. She worked there, so of course she probably knew exactly where they were. But it was her tone and manner that was upsetting. I thought to myself, I wonder if it's because I'm brown? She could not have been more rude or less helpful. It was like she could careless if I got what I came in the store for. Thank you, Zurchers for this moment. I won't be returning...