Zales — Attraction in San Angelo

Melissa the store manager and a sales associate which name is unknown to me, were very inappropriate in their conduct today. They refused to treat a customer that has been doing business with the store for over 13 years with respect. As I walked into the store I could see them talking about me. A real lack in edicate was obvious from the start. I ignored it and continued my dealings with a very pleasant associate and was interrupted by a rude and petty girl. She proceeded to take over as if she was requested. The items I was interested in all of a sudden were not able to be delivered to me before Christmas.. This was the first inclination to their diliberate plan to make this a very unpleasant experience for us. Then with her flagrant attitude and snide remarks it was made clear that she had no intention in being professional what soever. I told her that I could very easily do business with another zales store. Which in turn her response was, "go right ahead, once you recieve a better price you are more than welcome to come back and get a price match here." Wow!! I asked to talk to the manager and the manager said, "there is no magic button she can push to fix the problem." So I made it abundantly clear that I would be very happy to place a well worded review on her behalf for her lack in taste and judgment. Giving her ample opportunity to change her attitude. Her response was that I had already done so previously. Which was a huge lie. I've never once placed any review or complaint at this store until now.. The audacity of this Manager and I use that word loosely was shameful at best.. So here is my review.. I hope you get retrained in a manner where you value your position and realize that in today's age we have the means of protecting the consumers from ill mannered and pompous people like this. I hope that corporate does follow up with you on this matter.. And FYI guys I was able to get a way better deal over the phone on these items and delivered straight to my home. With a guaranteed delivery before Christmas.. Thanks Zales I will continue to do business with you just not with this store.. And thank you so much Heather for taking my order over the phone and pushing the magic button to fix...

I had an incredible experience at Zales in San Angelo, Texas thanks to four amazing ladies: Becky, Sadie, Raven, and Melissa.

From the moment I walked in, Becky greeted me with a warm smile and asked what I was shopping for. I explained I was looking for a special ring for my husband for our 14th anniversary. She guided me to the wedding ring section and then to another part of the store when I didn’t find exactly what I was looking for. That’s when I found two rings I really liked. Becky was kind, patient, and extremely helpful throughout the entire process.

Sadie joined us during my visit and was just as welcoming and friendly. When I applied for a line of credit and was approved, Sadie celebrated with me like it was her own win! That kind of genuine excitement made me feel valued and appreciated as a customer. I was able to take the ring home with me that day, and the transaction was smooth from start to finish.

On July 2, I gifted my husband the ring, and shortly after, we returned to Zales for a resizing. That’s when Raven helped us. She quickly pulled up my account, sized my husband’s finger, and finalized everything with ease. She originally told us the ring would be ready by July 26, but we were pleasantly surprised to get the call that it was ready early—on July 17!

When I came in to pick up the ring, Melissa greeted me right away. She was friendly, helpful, and efficient. She located our ring, completed the final transaction, and made small talk with me that was both kind and genuine. Just like Raven, she made me feel welcomed and cared for.

From start to finish, this team made what could have been just a simple purchase into a memorable and heartfelt experience. They went above and beyond in their customer service—kind, patient, and sincerely invested in helping people. If you’re shopping for jewelry, Zales in San Angelo is the place to go. We’ll definitely be back for...

A Very dishonest employee told me that the regular price (that was on tag) was the sale price. I have Always have bought jewelry here but never have we've been treated so awful. Was also told if I ordered anything online everything would come in after Christmas which stressed me out because she wanted to have a ring they didn't have in store, mailed from another store which would of taken 2 days to come in so I went ahead and asked her to do that. She Wanted me to buy the insurance because the string of pearls would need to be restrung, which made me not want to buy the pearls because it sounded very poor quality. After buying the jewelry, I went home and called Zales customer service to check prices. They told me they didn't know why She would tell me that, the price wasn't correct and was indeed the full price that she gave me. Well I went ahead and ordered everything through zales customer service and got a 30% discount off everything through them and saved so much money and I recieved everything 2 days after I ordered! no extra charge for shipping. I then went back to zales the same day to return all that I bought. This sales person made san angelo...