Ashley Store — Local services in San Angelo

Literally the WORST company I’ve ever done business with. I do not understand how there are so many good reviews on google unless they are being paid to write a review. Do yourself a favor and DO NOT waste your time or money.

My family ordered 3 bedroom sets and a dining room table. We ordered the bedroom sets in August and we have only received 1. We were told YESTERDAY 11/20/20 that the other two bedroom sets and the dining room table were scheduled for delivery today, 11/21/20 and we were on the list. We cleared out the boxes and moved stuff out of the way so there would be room for them to set up the beds. Here it comes 7 pm and we have not heard anything, so we call and are told our name was removed from the delivery list, and for what reason I don’t know.

Ever since we ordered it has been a total nightmare, the first of which when our payment “was not paid” when it had been. Apparently the receptionist took the money or something and was fired.

We are asking for a full refund for all of our furniture, as we do not want furniture from such a dishonest company that will screw you over quicker than you can blink. We will also be contacting our lawyer AGAIN, and will be proceeding through that way. Definitely will be contacting other people that have been in the same situation to see about getting a class action started. This company does not need to be allowed to continue if they cannot do business correctly.

If this was a small, hole-in-the-wall furniture company who could not keep up with orders, that would be one thing. However, such a large company has no excuse for the nightmare this has been. We have been sleeping on mattresses on the floor for 3 months because they cannot get it together.

DO NOT WASTE YOUR...

IF I COULD GIVE THEM A ZERO I WOULD.. We ordered a mattress replacement on Mar 12th. We.had to pay $300 for the exchange. Since then, we have not gotten ONE phone call for delivery. We called Lubbock for updates and kept being told it wasn't here yet. Whe. We call our local store in San Angelo, they tell.us it's on the next truck and Lubbock will be calling to set up delivery. When we call Lubbock we have to wait on hold for an hour or more each time. Finally on May 8th, we call and we're told that our mattress is there and available for delivery. They couldn't tell us how long it had been there. They wouldn't say why they haven't called to srt up delivery. We arrange for delivery on May 13th. They were supposed to call to tell us morning or afternoon on the 13th...no call. Called the store, they can't get a hold of anyone in Lubbock. On the 13th the store tells us that the mattress was damaged in.shipping and a replacement had been ordered. I call Lubbock and am told the MATTRESS NEVER ARRIVED. I took a day off work.for nothing, and they didn't even call to cancel. When I used the chat feature I was told they couldn't see store orders only online, the rep I talked to on the phone told me I was mistaken...meaning he called me a liar even though I knew who I had talked to. I told him that I had put.in a request for a call back the first time I called on the 13th and never got one, and this had happened before. The reps say that we are putting pur own phone numbers in wrong...every time. But guess what, you dont put a number in. The system recognize our number. Filed a complaint with BBB...though judging from reviews...it won't matter. Tried to call corporate...they can't do anything. Still no...

While my ordering experience from Ashley was great it went downhill from there. I ordered at the end of November 2020 with a 6 week timeline for receiving my order, so mid January. January came and went and nothing. I called multiple times and they kept pushing the date out. Then they called saying they would deliver on a Saturday. The snow storm happened, and no one was available to meet them. They threatened me with a $200 rescheduling fee. I had to argue and ask if they needed someone to die driving to meet them. They eventually gave in and did not charge. When they showed up no dresser or chest. They gave another date for those. Well that date came and past and nothing. I tried calling customer service multiple times. The hold is 30+ minutes , but if you select get a callback you never get one. The dresser arrived last week without the chest.. They told me this weekend the 17th of April I'd have the chest. I didn't receive a delivery call, so I called. They didn't even know my dresser was delivered. I asked about the chest. The store associate didn't know and said she'd call back. I received a call from Ashley in lubbock asking about last weeks experience. I informed them of my issues. They said to call customer service I said I'm waiting fora callback from last week. She didn't know what to tell me. She said her system showed June for the chest. 7 months after I ordered! I reluctantly called customer service after 30+ min I got a person. She kept putting me on hold. She then told me next Thursday. I was told they don't deliver to my area on Thursday, so who knows when I'll get my chest. They take your money up front, don't refund and don't deliver. What a great...