Craftiques Mall — Attraction in San Antonio

myself and the women in my family have frequented Craftique over the years, and have enjoyed our visits on our ladies days out. But after my most recent experience i will not be returning to do business with Craftique again. The experience I had in regards to customer service was far beyond extremely poor. General business sense and practices are absent here. Customers are treated indifferently. Vendors should also be aware before renting space in this mall, this potentially could harm their sales in a huge way. As a seasoned business professional, i was literally in utter disbelief on what occurred during my transaction. The general taste for Craftique's business etiquette has left a very sour taste in my mouth, as well my story has left quite an impression the family members who were also in such disbelief they voiced their disapproval and on their own accord advised they would not be giving Craftique their business any longer. There are other craft malls in the san antonio area.. i suggest you visit a place where your business is...

My daughter just purchased a home here in the Lockhill Selma area and I thought I would take a break from helping with the move and Craftiques was recommended by a friend. My daughter is interested in vintage jewelry which is the reason for the visit, so as I was viewing the jewelry the three ladies behind the counter did not bother to acknowledge me or even inquire if I wanted to view any of the jewelry in the glass case. So I decided to give them the benefit of the doubt that they didn't see me. So I walked around the counter in front of them and stood there as they continued to talk about one of their stupid front door needing repair. First of all I'm retired and hispanic and have plenty of time and money on my hands to shop and purchase items for my busy children but I guess I didn't look the part to the other hispanic lady behind the counter. I recommend to anyone to spend your money elsewhere because these ladies are rude and obviously don't want to...

9 yr old daughter got a pack of Pokémon cards. She opened it up as soon as she paid (in front of employee). It was a rare set that is no longer able to be found at other stores so she wanted to make sure everything was legit...

Turned out to be resealed in the cardboard covering that holds the pack of cards. Meaning the pack was previously opened and anything good inside was replaced with basic cards worth nothing...

Employee #1 noticed and gasped while she saw what was happening. Refused refund. Lady with short white hair (manager) came over was told what happened and stated that people get ripped off all the time shopping there and that there was nothing she could do...

After 5 minutes of questioning her morals we got refunded... It wasn't about the $ but more so that the place was okay with what had happened (with their employee witnessing it 1st hand). Wont be coming back... don't let your kids get...