Extra Space Storage — Attraction in San Antonio

Zero Stars..I rented a storage unit in February inside..climate controlled.. this facility let someone rent a unit next too mine and put mothballs in there unit. The whole hall way smelled of naphthalene..a toxic chemical to pets and children.(mothballs should be stored in closed containers.. this tenet next to my unit obviously just put them in corners of there unit) My bed, clothes , couch, luggage, and all items that were cloth ruined..I had to dump over 3K worth of my belongings. After weeks of trying to neutralize with baking soda, activated charcoal, cedar ect.. nothing worked. Insurance they sold me did not cover damages.. had to call multiple times to try and get refunded any money. Sandra regional manager didn’t return calls, local site dodged my calls. Lease terms state: No tenet shall store odors or toxic chemicals... clear violation of there own agreement.. OSHA violation... I still have naphthalene smells in whatever clothes I have left..... BEWARE... DO NOT STORE YOUR ITEMS WITH LIFE STORAGE... they allow people to store toxic chemicals. This site knows who I am and I am still working with a lawyer to sue...

I needed a storage unit last minute and I was able to get one contact free from this place. I chose what I needed online and it was ready for me by the time I got to the place.

I have only had the pleasure of talking to Julie, the general manager at this location and she is such a delight! Pleasantly helpful, polite, patient, understanding and she has such a warming voice! (She really needs a radio gig with that voice.)

I really liked that this place was climate controlled but I didn’t like that the place wasn’t 24/7 entry. I guess it’s to control the traffic that goes in bc there are other businesses on the first floor. Although if you are a business you can have different access hours, so they will work with you. It was a little bit more on the pricier side but you pay for that with the cleanliness and customer service. You have your own access code so they can see who goes in n out and the times so if anything goes wrong, Julie will contact you.

Overall I would definitely recommend this place to anyone just so they could have the pleasantries of...

Very very very disappointed had the unti for 2 years I had no problems until this new unprofessional manager arrived lies after lies from her chelsea&amy promising things they couldn't deliver I had a 911 I called ahead of time to let them know I couldn't come.until after my 911 hospital emergency they still threatened to sell.my items and did Manger can't talk but is quick to take your money I lost all my sentimental things they don't care about u your just a number no a person all they care about is a sell and money sad God doesn't like ugly he will get ther Karma they won't even answer the phone with honesty all lying covering for eachother they won't even reach out to the buy to sell I can get back want was sentimental sad I would never recommend them to a dog they...