Costco Wholesale — Attraction in San Diego

This review re one individual or store manager overlooking the return department. Re her wrong judgement and act of humiliation. Unfortunately, we didn't catch the person's name! Never had seen her before. Over 20 years shopping at Costco, as a Business Advocate customer, I've shopped at Costco on a very regular basic, mostly via Costco online. Since I shop mainly online, I do happen to have more returns than otherwise! Mostly in unused or unopen condition. Recently also developed a habit of shopping for my modest diamond jewelry online! We know how these delicate and personal items often don't look as appear onscreen, i.e. where it's bigger or more sparkle. That's the case I felt when bringing back my Emerald Cut 1.6k diamond ring (sorry need to be specific; but biggest I own when turned 55) Purchased late 2024 -- Jumped on it when there's a $300 promo. Not necessarily had occasions to wear it (as also accused here) The ring is pretty, but low-profile (which prefer, but not as how onscreen) and not quite sparkle. These rings are now dropped by $500. Gathering with couple other big items, including a 14k necklace that had just arrived. For the sake of long return lines, I've always gathered a few things before making a trip. Understood that it would not be a simple return and may take 2 days for a decision, so I was patient w some "challenging" questions. I had its certificate, GIA report, box, stamp. Like-new condition. Then this young woman approached me. She is White. I'm Asian. Right away telling me that she's rejecting my return as putting the ring back in the box and pushed everything towards me. In a decision-already-made manner. Her reason (and only) because I've returned "20 something times on jewelry!!!" (most were small decorative or kid low-price; I in fact still own 5-6 pieces of jewelry, diamond or not, all from Costco Online over the years) My explaining was because all those were from online shopping. None I saw with my naked eyes in-person when buying. Not all Costco items hold their good values, especially personal items! I also explained my other reasons why not returning sooner, and why now, when the price dropped; Who doesn't wish a better bargain price! I had the ring on my watch-list for this reason (told her that too). She remained a blank stare with a smirk telling me that I can't just buy and hope for an upgrade! Right then, I felt that she was stereotyping me with all Asians who "return a lot". Who don't deserve it! Desperate ($200+ talking here), I even told I needed the credit to cover this month high payment due! I waved my husband in who's waiting outside, since I was out of words! Humiliated. Upset. Unexpected turn-of-event in a very unfair, heartless, lack-of-knowledge from this person. My husband who is calm (school teacher). She offered to show him the list of my returns!!! He then asked if there were someone else to consult for a second opinion. She then offered to have her colleague to call me back in 2 days. She offered nothing that when I said I disagreed and asked to speak to someone else. We waited 2-3 days but no calls. I then called the warehouse admin. Garrett was helpful trying to find someone or the 'general manager' and politely (speaking my name) telling me I'll get a call back. When there's nothing, I called Costco Online. Shared the experience. Right away, I was given a helpful and professional assistance in assisting my return request. After all this return-hassled experience, I decided to keep the ring when was also offered a one-time price adjustment credit. Bottomline here, Costco doesn't want customers to be very careful shopping for a fear of not able to return. We all rely on Costco's relaxed and friendly return policy. She doesn't help but hurt the business. She'd wish I don't give this rev on a diamond item. Unwise judgement. Leaving distasteful experience w/ this warehouse. I hope the management staff take this in consideration for a better training. Judgement ABILITY. Customer skills. DELIVER AS PROMISED (lied on a follow-up call). Thank you...

On 6/27/25 around 3:30pm I visited the Carmel mountain Costco optical shop after finishing some shopping. I had a prescription to get a pair of glasses. After grabbing a number and looking around I patiently waited for my turn. There was a male named Jesse (employee since 2017) working at the counter along with a few others. While waiting I observed this individual as he rapidly called numbers without giving anyone more than 2 seconds to respond as well as not even looking around or acknowledging anybody. He went through 5 numbers in 10-15 seconds one of those numbers being mine. He never turned around to even acknowledge me. Little did I know this was gonna be the start to a terrible experience. I handed him my prescription he seemed very agitated and was not friendly at all. He proceeded to tell me my prescription was incorrect and typically the cylinder numbers are consistent with another in being positive or negative but never contradicting. He then proceeded to tell me to contact the optometrist to verify. I asked him if he could contact them and verify as many have done in the past and he proceeded to tell me he could not do that and patients only do that. I explained to him that I’ve been to many optical centers and they’ve always called to confirm. He said he could not because there are people waiting (only one person waiting). I told Jesse that sounded completely unacceptable and asked for a manager which he did not get. He was not apologetic he just stayed quiet and proceeded to be combative and rude and refused service while asking me to leave. We have been Costco business members for decades and spend thousands of dollars every year at various locations for our business and pay membership fees every year only to be told that Jesse will not offer us full service because one person is waiting? What’s the point of paying a membership fee for services I can get elsewhere free of cost ? I hold a large amount of shares of Costco but after this experience I will be selling them on Monday. I’ve had better service McDonalds. Jesse should be sent there for training he clearly has been serving garbage since 2017. I went over LensCrafters after this incident and they called and verified and all was correct nothing was wrong. Jesse wasted my time and made himself look incompetent and lost Costco a...

Jennifer in the eye glass department of the Carmel Mountain Costco, San Diego provides the opposite of customer service. At her discretion alone, she would not sell me the contact lenses I usually purchase(24 pack), because my prescription is expiring in one month. My prescription is current, I paid for that prescription with the doctor next door but because I was approaching my expiration she could only sell me a 12 pack. I've been a contact lens user for 16 years and this is the first time I ever encountered something like this. I asked her if this was Costco Policy and she pulled out a printed piece of paper with no Costco Notation out of a binder which said they will only sell lens when the prescription is current (which it was). She is reinterpreting this policy very differently. I ask her,"This point you are trying to make, do you realize how silly this is?". She then replied that I was interpreting this situation as silly. I blankly stare at her without saying a word and then I think it finally struck her how ridiculous this situation was because it was then she changed her mind and said she would sell me the 24 pack after getting the doctor's approval. She left to talk to the doctor and came back saying she will sell me the 24 pack. She goes to the case and then tells me she's out of the prescription I need. Whether that was actually true or not I will never know. It was surreal how entitled and proud she felt about denying me from purchasing a product from Costco. Someone please sit her down and politely tell her to calm down and let the people buy...