Michaels — Local services in San Diego

I went there with my girlfriend to pick up an online order before we realized they would send us an email letting us know when the order was ready for pickup.

We stopped by this lady, Alexis?, in the store and explained the situation to see if there was something we could do to pick it up now, since we live far and didn't want to drive back and forth. She first said, the order wasn't ready yet, she was the one responsible to get online orders ready but she was doing other things as well, so she was overwhelmed and it should take about two hours for our order to be ready or so. There was some attitude in her tone but she seemed busy so that was understandable. No problem. We went to another stores close by to complete our Christmas shopping, had lunch, came back two hours later. That's when it all went downhill. We still hadn't got our email about the order but 2 hours had passed so it should be ready or close to ready right? So we went to the place where it said online pick up only. Nobody was there BUT Alexis was right by it dealing with the costumers who were getting frames. I tried to call her attention to ask a question about the order. (We knew where the product was so we wondered if someone could scan it or something and we could pick up and go our way.) She rudely said she would be with us in a second and proceeded to ignore us. Seemed like she had no intention to deal with us so my girlfriend went out to try to find another staff willing to help to no avail, the store is ridiculously understaffed. Finally a nice employee came by and we explained the situation. His name was Miles and he was very polite and helpful. We asked our question and he tried to look up our order to see if there was something he could do but unfortunately there was nothing that could be done at that point because our order wasn't even in the system yet. Had the first staff (Alexis) explained that in the first place instead of giving us faulty information and proceed to ignore us when we came back based on the info she gave us, we could have gone away and taken care of other stuff instead of hanging by around, planning our day around it.

Synthesizing:

1. The store is ridiculously understaffed.
2. Alexis need to work on her attitude and lack of costumer service skills
3. Miles rocks!...

So I had a special occasion and I wanted to make one of those plaster cast off two people holding hands. It was a rather last minute thought but it still sounded fun. I called into the store and asked if they had it. When I asked what the price ranges were the woman responded with a loud annoyed sigh, sorry to bother you lady. I get to the store and I can't find the kit and after 5 minutes I finally found an employee. She didn't know where it was and she began to lead me around, we get to an aisle and she's looking can't find it. A second haggard looking woman walks up says I got this and this and this and immediately turns on her heel and walks away and the woman helping me immediately took off without even checking if that's what I wanted or if I had anymore questions. Surprise what they showed me was not what I was looking for it was the one where you dip your palm not your whole hand. I was pretty put off by their immediate departure without even a thank you or anything. I get home and I do a Google search for another store that might have it and came across the Michaels website I found an option to search in store and Lo and Behold they had the kit I was looking for. I drive back to Michael's back to the aisle and found the kit. I take it get up to the register to be greeted by the most apathetic cashier in creation. The haggard woman was running another register takes a look at me AND PROCEEDED TO TURN OFF HER REGISTER LIGHT. I'm sitting there thinking what did I ever do to you lady? I finally made my purchase and happily left. Every job I've ever had has been in customer service and I give great service. Even if I'm being yelled at i have to sit there and smile and bring very customer service oriented I'm very aware about service given to me, let me tell you THAT IS NOT HOW YOU KEEP A CUSTOMER. Safe to say that was my first and last visit. Far as I'm concerned Amazon will bring it to me and save...

Had a horrible experience this evening with a cashier who did not understand her own store's coupon policy. I will never return to this location unless I absolutely have to because of it. Company policy is to accept "One coupon per customer per day." You can use the same digital or print coupon all week long without any problems, but this woman was just incompetent. She actually said because I was using a digital coupon that my mom couldn't purchase an item using the same digital coupon even if it was on separate transactions due to the barcode, which is incorrect information. I use the same coupons with the same barcodes at different Michael's locations regularly and have NEVER had a problem before. I've never had issues with this transaction model before, either because generally people understand their own company policies and aren't total *holes to their customers, either.

Like I said, I won't be back unless I absolutely have to. This place is horrible and I can get yarn for cheaper at...