Nordstrom Rack — Local services in San Diego

I experienced the worst customer service I have ever experienced in your store today 1-25-2025. I bought lots of stuff at your store on 1-21-2025 and spent $643.96 on that day . I purchased one perfume set that day, but the check out clerk did not tell me all perfume are final sale , neither the rack that placed perfume did not have the sign saying final sale , the check out clerk told me 30 days refund policy if I have receipt (I asked her what is your refund policy because I have not been in Nordstrom rack store to shop for years) . I found a cheaper price online at fragrance.net for this perfume set $20 cheaper on the night of 1-21-2025, so I bought one online at fragrance.net and got ready to return the perfume set to Nordstrom rack later. When I returned to Nordstrom rack this morning on 1-25-2025 at Carmel mountain plaza rack at 11940 Carmel mountain road , ate 100, San Diego , Ca 92128, the clerk , the manager , the higher manager told me I can’t return the perfume set . I was in shock and she insisted to give me store credit instead of giving me the refund . I told them when I bought this , the check out clerk did not tell me no return for perfume set. I was forced to take the store credit for returning the perfume set . I was very upset and angry and I went home to get most of the items I bought at this store on 1-21-2025 and want to return them back to this store . I came back this afternoon and wanted to return one of the item , one shoe , $249.97, they told me I can’t return it because the tag on the shoe bottom was worn out , they can only give me the store credit instead, I never worn this shoe out since I bought it and I did not notice the tag on the shoe was worn out when I bought it . There is the other price tag inside the shoe , so when I bought it , the check out clerk can scan the price . I felt so cheated by this store. I was so pissed and so angry . I told the manager I don’t want store credit because I will not come back to this store again because it’s the worst customer service I have ever experienced for 30 years in U.S. the clerk today even told me I should not buy this shoe if the condition was not good . I bought this shoe at that time because the price dropped to $249 from $499, yes , it was dirty at that time , but I thought I could return it later if I decided not to keep it Within 30 days with the receipt and with the price tag is on. But it turn out like this , I could not return it , only could get store credit . I ended taking the $249 shoe away without returning it at this store. What a frustrating experience I have ever experienced. I will report to Nordstrom.com customer service survey as well

Very disappointed and...

Starting with the worst incident. An employee hit me with one of the restocking carts. I was standing at the end of the bedding aisle and didn't see her coming. No warning, and without a word she hit me with the cart. I was stunned. I thought she would apologize or acknowledge what happened but she just stood there and gave me an icy wordless glare.

Next, I waited in the huge line to return some items. I get to the register and Riley says "I can't help you. Sorry." in a nasty tone of voice. I was left to wonder why, or what to do next. I asked "who can help me then?' She didn't answer my question and curtly said "this register doesn't do returns."

To save myself being hit by carts and bullied by an employee who seems to be well beyond just having a bad day and makes me think they shouldn't be interacting with the public, I've been ordering online. Two out of three of my online orders, they've sent me the wrong item. When I contact customer service they brush me off and tell me to take the items back to the store and make no effort to fix things (it also costs $9.95 to mail a return regardless of whether it was the store's mistake or not).

That said, their merchandise often isn't worth the hassle. I often find myself thinking, this is why this was on clearance. I try things on in the dressing room and they seem okay and then once at home or after wearing the item I start to see the bad fit that sags after wearing, terrible construction and poor quality. I've even received damaged items with online orders.

It looks like Nordstrom Rack has devoted time to responding to the bad reviews they get online but not actually fixing anything.

This isn't worth it. I try my luck at the Banana Republic outlet next door and I've had decent luck finding clothes on sale on...

I have been a customer for over thirty years...we have a credit card that has a high limit with Nordstroms ...but we also can use it anywhere else...Anyway, I was returning two items.. I had purchased a week before..never had been worn both had tags on them. I had an awful experience with Laverne....She never did acknowledge that I was standing in line. I had to go present myself to her...When I showed her that I had two item for return she grabbed one of them and said this doesnt even have the tag on it...it did. I did not have the receipt..it was on the card. I was so appalled by this rude behavior..I asked for my things back. I then called to talk to the manager. After explaining what had happened to the operator..the operator put Laverne on...just to note...the operator had no communication skills what so ever...she just put me on hold and then did exactly what she wanted...I asked for Lavernes manager....not Laverne...when Laverne got on the phone she was argumentative..telling me I walked away...this was like a circus...not like the Nordstroms I am used to. I told Laverne to get her manager but it was the same uneducated unpolished unNordstrom behavior...no apology no customer service. I told them all that they had no idea who I was...I am the customer.....I am the customer in the age of 2015....with the access of the internet....work on your people skills. I am going to make the three of you very happy I will not be shopping at Nordstoms any more and our credit card with the high limit...is in...