Courtyard by Marriott San Diego Miramar — Attraction in San Diego

I will start off with the good things. I have stayed at this hotel more times than I can count on two hands and for enough nights to fill a month on a calendar. The hotel is clean and has really nice food with a convenient bar which has some wonderful bartenders. The rooms are always in working order and customer service is great when you run into an issue with the room. I have had air conditioning go out on me and they changed my room without any questions after they tried fixing the AC.

Now for the bad stuff. I am never one to write a review but this experience left me with no choice knowing talking to someone in person wasn't working. One of the nights I stayed here there was a large amount of construction/contractor vehicles parked in the parking lot which is already small and mainly great for compact cars. Anything larger than a four door sedan is out of luck in this place especially when they have twenty plus contractor vehicles taking up more than one space per vehicle.

I raised my concerns with one of the employees of the security company who I approached and he responded with respect and he was more than willing to help me out and he did. I asked for his name but he wouldn't provide it to me. I will give him respect as he tried what he could with the situation given to him as he was the one who reached out first when I was asking questions about what we could do to solve the parking problem. Obviously it may not be his job to do that. He then directed me to one of the hotel employees who could possibly help. Before I talk about this specific hotel employee, the security guard told me to park in one of the three remaining handicap parking spots which has a minimum fine for parking in of $250. He said it was okay for me to park there and I told him my concern of breaking the law which local police could have my vehicle towed for in the state of California, 22953(a) CVC. An expense the hotel would not cover nor back me up on if they saw it.

I then spoke to the hotel employee named Reoll, I think thats how you spell it. Reoll at first was more than willing to help me out and was concerned about my experience with trying to find a solution to the problem. As I walked outside with him and the security guard, he expressed his concern with multiple of the contractor vehicles blocking the roadway and taking up multiple spots per vehicle. (I would post pictures of it but I was concerned with causing a disruption as some of the contractors were already eyeballing me for pointing them out to the staff, I'm sure you'll understand.) Reoll then pointed to the handicap stalls which I once again explained I could not legally park in as I could be towed by local law enforcement and that is morally and ethically wrong! He sighed and seemed disgruntled that I was being too difficult with him for not wanting to break the law. He then walked with me to the employee paring area which is a one lane parking lot with spaces that are approximately five feet long and there is a fence and hedge that is flush with the back of the stalls so I wouldn't be able to put my truck bed farther back to save space. There was another contractor truck already parked back there and it was also already blocking the road in and out of the parking area. When I described this to Reoll and how my truck would also block the entry and exit, he raised his voice at me in anger and said my truck wouldn't block it. The contractor trucks are short bed trucks and mine was a long bed truck so if anything it would make the situation worse.

I hope this gets seen by someone a little more respectful than the employees I dealt with that night. I'm not looking for compensation or any further assistance. I am just looking out for the other guests who were also circling the parking lot trying to find spaces and had the same experience when the hotel employee would not assist another paying customer with a simple problem which I feel could have been fixed easily by having the other vehicles moved to take up less space.

This occurred in the month of...

I recently had a horrible experience at this hotel. ||||I booked a room here for one night because I was in town for work. I even received a confirmation email and everything. I went to check in last night upon my arrival to San Diego at around 9:30 pm last night and was told by the front desk employee that my room was canceled and sold to another guest. The front desk employee told me that it was due to my credit card not going through and that her manager attempted to call me multiple times and did not get in contact. I have ZERO proof that they ever tried to contact me. No missed calls. No voice mails. No emails. NOTHING. And neither did they. I never received an email that my room was canceled either. I could see my reservation in my app until I arrived at the hotel and gave the front desk my name, but then it disappeared. There is also no reason my card should have not gone through because it is not close to my limit and it is the same credit card that I use every time I book a Marriott hotel. I am a very loyal Marriott member and I travel 50% of the time for work. To be just left without a room, late at night, as a young woman in a city I do not live in is ridiculous. I then proceeded to ask if the front desk staff would book me another room at a hotel nearby, which she told me she could see they had rooms at, but she told me to just do it on my own and that she would have to call to see if they ACTUALLY have any rooms. The front desk employee never once apologized for any inconvenience and was very insensitive to the situation and made a half a** effort to help me find another place to stay. ALSO, I was told the next morning by my co-worker who was sitting in the lobby with me while this all happened that the gentleman who walked in after I left had the same thing happen to him. His room got canceled and resold as well.||||Needless to say I will never be staying at this location or any Courtyard branch of Marriott again due to...

I made a reservation three weeks in advance and then called the hotel to verify they would be able to accommodate our request. Our request was a quiet room away from an elevator, high floor. I'm having surgery, would really appreciate quiet. The person I spoke with said it was not a problem. ||I called two days before to make sure we were still okay on our request, now they tell me they aren't sure they can because they are fully booked. That's why I called two weeks earlier to make sure you are aware of my request. If you couldn’t accommodate us, we could have made alternative plans.||We show up on the day of check in, the front desk clerk, Steve Potasangre was horrible!! Construction going on next door, they put us in a room facing the construction with the elevator on the other side of the wall and changed us from two queens to a king. Remember when we asked for quiet, away from an elevator and two queens?!? I guess not.||So, they move us to a handicap room with the shower to my waist and TERRIBLE water pressure. Took about 10 mins. (not exaggerating) to get hot water. Called to the front desk and the girl was laughing saying, "You asked for two queens."||Called and talked to their manager, Brenda Gardner, left a message, she never called back. Called back in today, she stated she didn’t return the call because she had no desire to speak with me. Well, I see where horrific leadership flows down. Brenda was one of the rudest people ever, she hung up on me and admitted they put us in the handicapped room on purpose to make us upset.||We stayed there when it was Holiday Inn, and the employees were much nicer. The rooms were not nice, and the bed was uncomfortable. I'm truly surprised Marriott has put their name on this hotel because there are so many things about it that don’t live up to Marriott standards. Beware, you will be disappointed by...