The Home Depot — Attraction in San Diego

Note: I am writing this review on behalf of my mother. 0 stars if possible.

My mother ordered a door to be installed from this particular Home Depot location. The first problem occurred when our doors got delivered to Home Depot's warehouse. Someone backed up into the door in their fork lift and broke it. We got a call informing us of this and that was the first problem. A very rude woman named Jan contacted us. She and her fellow coworkers in the background were laughing about it. For some reason, they found this to be funny. My mother did not feel the same way. We wanted to speak with a supervisor and one called back. He is an ASM named Antonio. Antonio offered us a very small and unacceptable amount in return for the error. This has been ongoing for months so the exact details are foggy but, it was less than $200. Eventually there was back and forth and we got escalated to a higher up manager named Mario. Mario took over since the previous manager admitted that the refund would have been bigger if my mother was not a woman. My mother voiced the concern that she was treated differently due to her gender since, typically, the realm of home improvement is male dominated. Mario claimed that it was a misunderstanding and not overt sexism. Mario worked with us and offered a better refund, around $550, that we accepted. As well as $100 back on the labor This was not the end of the problem. Workers came to install the door and the very first problem with the install was that she ordered screens for these doors and she was told they did not come with them and they were not sure if they could be put in. Installation team took all day to install. By the end of the day the realized they installed the door completely wrong and that they would need to re install it. The reinstall was going to be down by their manager, a man named Eric. We called Mario to discuss this issue and he said he would work on it and look into the screens. Luckily, Eric came shortly thereafter and installed the door correctly. We still had not heard from Mario and Eric informed us they also did not give us the proper weather stripping. We called back in and we eventually reached the woman from Earlier named Jan. We told her that we had no confidence in Home Depot and that we wanted our refund immediately. She proceeded to get very mad and defensive, call me rude and mean, and it got to the point where I hung up to avoid increased escalation. After that, I called back into the store and spoke with the operations manager of the store. A woman named Sam. I told her everything that has been going on and what had immediately happened with Jan. She seemed disturbed by Jan's behavior and would look into that and the screens & weather stripping. Eventually, they were able to locate these screens and weather stripping. The operations manager Sam told us that they would send out Eric once these were at the warehouse. We had to argue unfortunately to get this pro bono. A month later, Eric comes out to install the screens and weatherstripping. Turns out the people who measured for the screen measured wrong and the screens would not fit. They would have to reorder them again and it could take another month. Upset, we tried to make contact with Sam again. We have been told we would get call backs that never happened. My mother is at the end of her patience and wants something to happen to get my problem solved. Home depot has provided the worst customer experience of her life and she is a 63 year old woman battling Long granular Lymphocyte Leukemia. Which all this stress is not helping.

Note: no refund has been issued since time of...

Wish I could give zero stars. This store has the worst customer service in the history of all the Home Depot’s I have ever been to. I live close by and EVERYTIME I go in there for something there is not enough staff to help, each employee says different information, and when you ask for help most (with a few exceptions), employees do not want to help, and are bothered to have to. To put into prospective this Home Depot is CLEARLY badly managed, with no communication and I feel bad for the people who want to be there to have to put up with such bad customer service and experience. The paint section is a disaster, you wait for at least 30 min and hope that they get your order correct, the blinds section only has two computers and staff who are meant to help in the aisles direction you to “wait” for the “custom service” provided by the only two staff members who know how to work the computers. RIDICULOUS.

Today I went in there for blinds, the fella was nice and did help up to his capability ( again, clearly a management problem, they seem to have a wing it attitude all around), and told me that if I didn’t find the blinds I wanted I could do it online with custom measurements. So not surprising to me or him, I went home. Tried to do it online... and guess what? No option for custom measurements. Called them to speak with someone to help me buy them online as I was clearly not doing something right, and got put on hold to find someone who knew how to work the computer... when the representative took me off hold... guess what? He proceeded to tell me employees who could help were busy. Here I am trying to spend big bucks on blinds and am turned away not once but twice. Mind you this has happened here many times at this place because employees HATE the computer software used and you can see it.

Tomorrow I’m taking my pregnant...

After 29 years as customers, I regret needing to write this review. On 1/26, husband went to spend more money here. He was waiting for the cashier to complete another customer’s check out.

The checker “informed” husband that there was only ONLY one line! When husband came to be checked out, he said, “why did you say that? There was no one except me in line. Are you having a bad day.”

She collected his merchandise, took it to another checker while yelling that she didn’t need to put up with this abuse and continued to complain while the other checker rang him Up.

I tried to get him to call the manager, but he didn’t want to waste his time…so I called.

When the store manger, Jason, answered my call, I explained what happened. Jason proceeded to tell me that he saw and heard the whole thing. And that my husband told the employee that she needed a noose around her neck.

I repeated back to Jason what he just said. When Husband heard about the noise, and came in from the other room to defend that that was a lie. And he told Jason that he did NOT threaten this employee to put a noose around her neck.

Then Jason changed his story to … that he saw her crying in the back room and “asked her” what happened. Then the employee told him about the noose threat!

“If” the employee and Jason’s stories were accurate, they should’ve called the police!

So, thank you Home Depot for 29 years of business. And goodbye. Both Lowe’s and Ace Hardware have five star customer service, and no deceitful...