VCA Main Street Animal Hospital — Attraction in San Diego

I scheduled a check up as my puppy has been scratching his ears and showing signs of an ear infection. After just a few minutes of being in the room, Dr. Tugend hit my teething 6 month old puppy Koda (Rottweiler). This treatment towards my dog was in no way comforting and only excited him more. Dr. Tugend then degraded Koda by saying how aggressive he was and how we needed to correct him by hitting him or spraying with him water and vinegar. He then brought him to a back room to be “held down” so that he can inspect his ears. This saddens me as if Dr. Tugend had even the slightest bit of patience, he would have learned there are simpler and more effective methods to calm and inspect Koda. Once Koda was brought back to our room, Dr. Tugend began by telling me how much of a problem dog he thinks I have and how I should have been putting tobacco sauce on my hands, hitting him, and spraying him since he was a puppy. This advise is extremely unnecessary and cruel as he later admitted that Koda is a teething puppy and this is only normal behavior for teething puppies (which Koda is!). I informed him how we have received professional training guidance which recommends to NEVER use this type of negative reinforcement. Koda has been making great progress at home and together we will continue to work towards becoming a distinguished gentleman (: Although I feel as if I spent $100 to be humiliated instead of medically informed on my puppies ear condition, I do want to thank the front desk staff for being the only kind and friendly aspect of...

So I'm somewhat conflicted by this review. While I think most of the workers are caring and do a good job, if you really need something, you have to speak to the lead doctor, and he's not exactly easy to get ahold of. My puppy has seen them 5x, 3 of which involved stomach issues, and they said he had roundworms each time. So all they kept doing was giving me medicine and sending me on my way. This last time, I became somewhat aggravated since it was the 3rd time I had went to them with the same issue and the medicine they gave me seemed to have no real effect as my puppy still had stomach issues. I called and explained this to the lady who answered the phone, and all she kept saying was "you need to talk to the doctor but he's not here". So she said she'd give my message to the doctor to call me back. I received no call back. And this was not the first time - I had to call them multiple times in the past bugging them for responses to my puppy's stool tests when they were supposed to call me. I think the doctor is simply overbooked.

For what its worth, I finally gave up on them and talked to a friend's cousin who is a vet in Vegas. After a short exchange of text messages and a short phone convo, he gave me some suggestions (chicken and rice, medicine off amazon, and called in a prescription to walgreens) and after 48 hours of following his instructions, my puppy was back to normal. Which verified I needed a new vet - this one probably would have just done more stool samples and sent...

This is a price gouging review. Our dog had a diagnosis of parasites. The next day the medicine was ready, I stopped by to pick up. It was 7 packets of powder and was $44. I thought that was a little expensive but figured that might be the normal price, so I payed it. Our dog didn't take 2 of the 7 packets due to not eating the meal it was put in. My wife asked the vet for 2 more packets. So the following week, I stop and pick up the 2 packets. They wanted to charge me $44. I told the gal up front that I payed $44 last week for 7, why is it the same price for 2! She goes back for an answer and comes back to tell me that it's a dispensary charge. What! So the price is the same if it's 2 or 7 packets. She just said that's what they told her in the back. I finally noticed the container had a qty:8 on it. I brought that to her attention but she didn't have much to say. I left fearing my anger was going to make me do something. My wife calls them later that day about it and they said that $10 will be returned to my card. Really? Why the hell didn't they do that when I was there. Thx front desk gal, you're a pathetic excuse for a helpful worker. I believe they are nickle and...