Lovely Bride Los Gatos — Attraction in San Francisco

Worst Bridal Experience possible! Consultants that lie to you to get a sale/commission Terrible phone and email correspondences (didn't reply to a contract email for 2+ months) Terrible customer service - constantly being disrespected and laughed at over the phone Still waiting to hear back after being promised it would be resolved in April Lost $2500 on a dress purchase that I will never wear

Long story: After waiting a month to get an appointment, I was so excited to finally get in and try on all my favorites from the countless insta stories of Lovely. They were one of the few to post about size inclusiveness and having several boho styles - I fell in love with!

When I arrived - all the dresses on my wishlist either weren't available OR a size 4-6 sample. I totally understand that being a size 12 street size is really a size 18 bridal and its already so hard to find designers that will make your size. Don't advertise that you are size inclusive when there isn't more than 5 styles to try on that are bigger than a size 6! This should have been red flag number 1.

When I did finally find a dress that I loved, which was already over my price range that I told them in the beginning of the apt. The consultant told me it would be ok because you would only need few alterations since the size fit off the sample -to expect only $300 in cost. So I said YES to the dress!

After waiting until April for the dress to come in, I was so excited to come in and pick it up! We live an hour away from SF so its a fun drive to go pick up in the city. Unfortunately - you weren't able to try on your purchased dress in the store because of COVID restrictions. Which makes no sense, how could I try on all the samples I want but the dress that is only mine I can't. This should have been warning flag number 2 but no I kept the faith and trusted the staff. They said call within 48 hours if there is any issues.

I went straight to the alterations where they told me I would need a lot of alterations to adjust the length and straps, a total of $800 in alterations. I was in shock! I just trusted the staff that alterations would be lower but I was in sticker shock now with the dress being over my budget but also including alterations is now $1K over my budget!

I called the store immediately after I left the alterations to say they ordered my dress wrong and they literally laughed on the phone saying that wasn't possible. I asked to talk to a manager, they said they will call me back in an hour. Fast forward to the next day, I finally get a call offering to provide an alterations credit of $300 OR they can resell my dress on Halo for less commission than normal.

I took the offer to sell my unused dress on Halo April 2021. They said great, we will draft the contract up and have it to you next week. After 5 emails and weekly calls, I have finally received the contract. I did my part and signed everything within 10 mins of receipt. I have not yet to receive next steps, no reply to my acceptance email, and the dress is not on the site for sale!

I will never refer this company to anyone unless you are smaller than a size 6 street size, have a budget of $3000+ for your wedding dress + alterations, and don't care about how they treat...

Thank goodness for the Champagne!

I am newly engaged and still in the beginning stages of dress shopping. The staff was very friendly, but my "stylist", Isabella, did not seem like a stylist. When I told her I had dresses on my Lovely portal that I wanted to try on she disregarded that and insisted we start by looking at dresses off the floor instead. They also had a very small selection of dresses, which really all seemed to be similar in style. So, looking was frustrating.

We ended up pulling probably 10 dresses for me to try on, all of which were very pretty, but Bella did not tighten the dresses very good. And a few of them were a few sizes too small. Bella recommended putting it over my head instead of over my hips. When I struggled to try and find the head opening through the many layers, Bella didn't even lift a finger to help me, so ultimately I gave up. Not only did she not help when I struggled, but she never helped me try on any dress, she only poorly secured the back to close.

At the end of the appointment, the manager, or who I'm assuming was the manager, stepped in because she could tell I wasn't sold on any one dress. I did mention that I had dresses that I liked and wanted to try on. Turns out, most of them were there on the floor, but Bella didn't pull them for me to try on. One of the main dresses I wanted to try on, was in a box somewhere, but they didn't know where and didn't have the time apparently to look. I walked out of there pretty disappointed and down about myself.

The dresses that were really pretty that I was very excited to try on, were all a size 8. I'm probably a size 12-14 in dresses, mostly because of my large chest. I'm not even that big, but that fitting made me feel HUGE, especially when Bella recommended trying the dress on over my shoulders and didn't lift a finger to help me.

All in all, it was a weird appointment and I do not recommend this place if you are looking for a stylist that will actually try to figure out what style dress looks good on your body type. And I do not recommend this place if you are wanting to feel special. Not once, did Bella compliment me. She was a terrible stylist and it was a disappointing...

I had my very first bridal gown appointment at Lovely and was helped by Lizzie. It was the best experience I could have hoped for. I've never experienced anything like it, being a bridesmaid a few times before. Each time before stylists rushed the bride, pressured them into a decision just trying to make a sale, and either were inattentive or crowded out others' voices with their loud voice and personal stories.

But Lizzie was so fun in the best way! She kept everything upbeat, but was a very neutral presence throughout the process. She gave room for everyone to talk but from the beginning made sure it was known my opinion as the bride was what she would be listening to and using for guidance—no one else's voice would crowd out the bride. She was attentive and supportive but never ever pushy. I had so much fun trying on different kinds of gowns and it felt like dress up in the best way. She let me experience it my way and I never felt like there was some looming need to make a decision, which is all too common.

Instead, when I tried on a dress (still having tons of fun wearing it) and knew it wasn't the one, she complimented my decisiveness. It is more difficult to say "no" to a gorgeous gown than I previously thought, but she made it very easy. Never pressuring me to say "yes" to a dress, but supporting my instincts for what I didn't like, saying that would help me know for sure when I found the dress I did want. I did not find my dress at Lovely, but I am so so glad I had my very first bridal appointment there. Trying on all those gowns really helped me know what I wanted and prepared me to spot the dress I liked later. Lizzie set me up with the right mentality for dress shopping which made the rest of the process until I did say "yes to the dress" completely stress-free and fun. And above all, she facilitated a beautiful time for my sisters, mom, and I to celebrate the coming wedding and the fun of dress shopping. I will never forget it. Thank...