Moonstone Metaphysical — Local services in Los Gatos

The store is really cool. It's full of beautiful crystals and cool items. I love being positive and hate negative reviews. But the way I was treated was not right ......

I'm giving this store a one star rating because I was treated UNFAIRLY. The minute I walked in the store this women who works there wanted to argue with me. She has dark hair. She has a cold personality. I went into the store to look at the crystals and necklaces.

I needed to wash my hands first. So as my husband and I went into the moonstone store, I asked immediately if they had a bathroom to wash my hands. I happened to touch a piece of clothing from another store that had a stain on it. I got really grossed out. The lady said no. But she said that there is a bathroom next door. So I ended up going across the street to wash my hands.

After I washed my hands, my husband and I went back into the moonstone store. The lady looked at me and said in a demanding voice. You must sanitize your hands or ware gloves. I looked at her and said, don't you remember me. I'm the one that came in to this store and asked if she has a restroom to wash my hands.

I showed her my hands. I told her that I already washed them. I showed her my hands two times. My hands were wet and had soap on them still. I told her that I can't use hand sanitizer because I get eczema. I get really dry cracked hands that bleed from using sanitizer.

She looked at me and said argumentatively, don't you know that we're in the middle of a pandemic. The government will shut us down. I was wearing a face mask. She said that this is serious. She said that she was not there to see me wash my hands.

She told me that I have to use the hand sanitizer or wear gloves. I put on gloves. I tried to look around in the store but I felt intimidated and attacked. She was so confrontational. I told her that it is bad customer service to treat a customer this way.The lady did not leave me alone in the store. I asked her to give me space because she was making me feel very uncomfortable and nervous. I told her that she was making me feel uncomfortable. She just stared at me. She said that she is 5 feet away from me. She stood at the glass case in the store and would not leave me alone. I felt really nervous. I asked about the necklaces. I left the store. She treated me...

It’s an amazing store with great products, just don’t expect friendly staff. At least that what my experience. I walked in looking for a candle they had in one of the Google pictures from the store. I was in a bit of a hurry because i needed to go to work right after. I walk in and the guy working was organizing a shelf. I was the only customer in the store at this time. I asked about the specific candle I was looking for and he didn’t bother to turn around or try to help, told me he didn’t know what I was talking about and that was it. Didn’t try to help me find it or anything. Not a big deal, he’s busy. I ask if there’s other candles in the store and still doesn’t bother to look up just says “yea over there” without even pointing or anything, just still doing what he’s doing. I look around and still couldn’t find the candle. I go back and show him a picture of the candle which seems to frustrate him. He told me they didn’t have those. When I asked for a similar product, he still didn’t want to help. I finally find something I liked and go up to the register. I put my items on the counter, he gives me a total then immediately walks away and starts being VERY helpful with another customer and answering ALL of their questions. He didn’t even take my card, didn’t say he’d be right back, just completely left me there with the items on the counter waiting. I felt like I didn’t even exist at that point. After waiting for sometime while he was being very helpful with someone else, I ended up leaving without any items. If it was busy or almost closing time I would get it but I was literally the only person in the store and got ZERO help. I wasn’t trying to be needy, just wanted to be given options. I hope it’s an isolated incident. I avoid buying online to help local spots but I’m definitely not returning. I really wanted to return because they had an amazing selection of several items. Learn some customer service sir, simply acknowledging that your customers exists goes a long way. I had questions and that’s why I went to a local store instead of the cheaper...

I LOVE MOONSTONE META! This is a great place to shop. Gone are my clothes-buying trips to VF. If I want retail therapy, I journey to Moonstone! The ethereal music grounds me as I peruse a multitude of beautiful stones, interesting literature and heavenly-scented, and very effective, candles. Reading the reviews, I, too, have had to be patient at times to see something in the cabinet, but I surmise that theft is rampant and they really do need to keep control of who is doing what with the small, pocketable items that they carry in abundance. My thought is if you want 'help' from a crystal, google the abundant information before you go and know what you want to buy. Also, they keep a very informative 'bible' of crystals on the glass display case, that is readily available if you are not already prepared. The index gives you subjects - calmness, intuition, strength, etc.. At least half the few, poor reviews reflect this topic and it is something easily remedied through one's own volition. As far as expense, I have charted out crystals shops from the bay area down to Monterey and they fall average on cost. And Bridget is so kind, knowledgeable and helpful with...