Lotus Beauty Salon | San Ramon Nail Salon — Attraction in San Ramon

I was very excited to take my mother with me so she can get her first-ever pedicure. I was very confident in taking her again, based on the reviews I read. Upon entering I noticed 4 workers, Anna was with a client doing her fingernails and had another one waiting with her fingertips wrapped in foil. There were four people in the pedicure chairs. None was waiting. After selecting our nail colors we were going to take a seat. Anna told me I was "really early" and there'd would be a wait. That was very understandable... I asked if we could come back at 4 P.M. which was the time of our appointment. We came back at 4 P.M. 2 clients from the pedicure chairs had gotten up and the other two were gone. Anna was still with the same client. I noticed two people, an adult and a child had been seated in the pedicure chairs... We were not assisted for 15 minutes.

We were then told to sit in two prepared pedicure chairs. They were clean and the bowl was wrapped with a plastic cover which was great. My mother and I both sat in our chairs. There were now only two workers doing pedicures, a male and a female. The male assisted me and my mother was left waiting. We figured she would be assisted soon. We were wrong! I got my pedicure started. The forth worker returned and began my nails 10 minutes later.

She took a towel from the seat next to mind and opened it over my lap... out fell another persons nail bits and nail powder over my lap and purse. Disgusting! She said sorry and slowly grabbed and towel and semi-cleaned my lap and I had to clean my purse. Mind you i was getting a pedicure and couldn't stand. My nails had gel-they were sanded off. I did like that at all especially because my nail bed was compromised. The product smelled of super glue and I instantly regretted it. However, I stayed. During all of this I looked at my mother-still no one helped her. I asked the two assisting me who was going to help her. I was told to wait. About 5 minutes later the man who was doing my nails stood up to do the fingernails of the adult seated before us. Funny how he was talkative to her and never spoke to me. *I don't know if they scheduled three pedicures and a child mani-pedi together but that is not our problem. We had appointments. The female who serviced the adult and child initially, began a new walk-in's pedicure. At this time my mother decided not to get any service done. My mother stood up and was asked where she was going by the male. She was told to stay seated. I told the worker she decided not to get her nails done.

After the underside of my nails were also sanded down, terribly so my work was complete. My mother was followed to the cash wrap and told repeatedly to come back tomorrow by the worker who did my nails. She declined. Anna charged me. As she did she whispered that her worker (female) "moved slowly between clients" as if that was the problem. Perhaps, not scheduling so many people at once was the problem or leaving a client in a chair for 1 HOUR without assisting her was a major problem.

My medicore service was $80. I'd rather drive a good distance for better service. I am never returning here again. Anna also told me "next time, if you need to leave by a certain time I'll try to finish you by then." Really? You left my mom in a chair for an hour! In addition, we had appointments. I've never been to a salon with another person with appointments where only one person was service. I wish I expressed my self at the salon but I didn't want to get upset. I am glad the other party who was assisted immediately despite being rude and demanding loudly who was going to do her nails. Terrible service and it's sad Anna blamed the worker when that was never or perhaps partially...

Sadly this salon is dishonest with their price list. There is one thing I won’t tolerate and it’s dishonesty. In the mani/pedi price menu, the first option states that gel is $10 more, but only for that particular item on the menu. The remaining options (particularly the one I choose) gel is included for $70 total. I was charged $80 for a pedicure that was no different than any other pedicure I have received in my 30 years of having this service performed. They also charged me for a set of acrylics for my child’s friend, but only used her existing long nails. Again, this is being dishonest. I choose not to argue with the staff and paid. I gracefully left a good tip but will no longer patronize their mail shop. I hope they realize that the best business practices include honesty as a top priority. Buyer beware, prices are way above most nail shops and performance is not...

Another great experience as always! This is probably my fifth time coming here and I am never disappointed! I usually go to Nancy but since she was off that day, I ended up trying someone new. I feel so terrible that I can’t remember her name but she was honestly so kind and patient when I was having a hard time deciding between two completely different designs. The pricing is beyond reasonable and I love how every time I go in with a picture of what I want, it ends up being absolutely perfect! It’s so nice to be able to go to multiple people at a salon and get the same great quality! I am beyond happy with how super cute my nails turned out! Absolutely perfect for summer! And the colors that she helped me pick out were even better than the ones in the photo I showed!! If I could give 10 stars I would! Will keep coming back anytime I need my nails...