Abby A/C & Appliances LLC — Attraction in Sansom Park

At the beginning of the year, I contacted Abby Appliances about a gas oven that, when in use, made the surface of the stove-top abnormally hot.

When I scheduled the appointment over the phone for the tech to come to my home, I explained that I suspected the seal around the oven glass in the door had deteriorated and was allowing for heat to escape through the body of the oven. I stated I wanted a tech to come and give the oven a once-over and ensure that, aside from the seal, the oven was in proper working condition.

I reiterated this to the technician at the time of the appointment. I stated that I wanted to him to take his temperature gun and ensure that the oven was actually heating to the temperature the oven dial was being set to. This was of particular interest to me because, despite the fact the oven was currently letting heat escape due to a bad seal, food prepared in it was still often coming out burnt.

The technician, however, wasn't the easiest to communicate with. He checked the seal and concluded the same as I had; that it needed to be replaced to stop the overheating of the stove-top. He texted his office for a quote, and they texted back a quote of $225. ($165/$60 part... a part that I subsequently ordered online for approximately $27 and replaced myself; in full disclosure, they were willing to apply the $75 service call fee I was paying this day to the subsequent work if I completed it within 30 days.)

But, regarding the quote, I had questions. Questions the technician was either unable or unwilling to elaborate on himself because he simply called his office, told the receptionist I had questions and handed me his cell phone.

At this point at the in-home consultation, I was generally unimpressed with the work performed and was (rightly) not convinced it should be that expensive to replace an oven seal, so I told him I would think about it and be in touch.

But it wasn't until he had left that I realized that he didn't do all of what I had asked when I set the appointment - to give the oven a complete once-over and determine whether it was otherwise functioning correcting.

He didn't do what I specifically asked of him when he arrived, which was use the temperature gun he confirmed he had on him to ensure the oven was heating to the correct temperature.

So, ultimately, I paid Abby Appliances $75 to tell me what I already knew about my oven and not tell me how or why my oven is, still to this day, heating to a higher temperature than what the oven is set to.

If you're going to get overcharged for appliance repair, you should at least go with a company that will actually and thoroughly perform the requests for repairs...

UPDATE: looks like they’ll still say what they need to whether there’s truth behind it or not. Nothing done as promised with response.

Bad customer service. Only concern for themselves and their money not yours. Had to call from a different number after calling with a complaint (looking for a resolution) to get someone to even answer. When no resolution was offered I expressed that I had a right to leave a review with my problem and the manager accused me of trying to sabotage his business. More worried about himself and not fixing the problem.

What happened: I called them out and agreed to pay the service fee to diagnose my issue with my dryer leaving stains. They said it was not what I thought it was but it was another part. I kept asking why it was not the part that I thought it was and they said it is because the part I wanted to get replaced can't be replaced (Because I believed that I got the service, but it can be replaced and has been with another company). One day they showed up without even calling to fix it and luckily I was home. After paying more than $250 the stains still appeared. I called to speak with a manager and my message was never given to the manager as promised. It took 3 calls and a 5 days to get ahold of a manager... because after the first call to complain my number would go directly to voicemail- I ended up having to call from another number to reach someone. When I finally got ahold of a manager he said he works hard for his money (therefore offering no financial resolution even for the labor fee that I asked for refunded- I didn't even ask for the part for free). His solution was to come fix what I originally asked for but for a cost still. I told him it was 1) too late because they would not answer my call and someone else is fixing it 2) they said it was not a part they could replace when they first came out, how could they now replace it? and 3) He told me that there were 2 issues from the beginning and that the one they fixed had to be solved anyways (after the fact- they did not address it at at when diagnosing). I didn't need that fixed now if it did not stop the stains, I needed the issue I called about fixed. Now to solve both is going to be as much as...

I have to give great cuddos to this company for the experience I had with them. I had a fridge that was not freezing and I had already had a diagnostic done by a different company so I mostly already knew what was wrong but I wanted a second quote for the job as well as to know more in depth what all was involved or if there was a different way to handle the situation.

After calling other companies and basically being told I would not get such or any info unless I paid again for another person to come out to say the same thing and one other company who was kind enough to verify through what I explained over the phone that indeed the problem was what it was, I got a hold of THIS company and the person I texted with at 9pm was SO helpful and FULL of expert advice in 3 possible directions I could go in.

The person explained every detail that would encompass each scenario as well as possible outcomes also verifying pricing at the same time and being very helpful in guiding me to the best decision for me rather than just making sure they were paid.

The conversation was informative, knowledgeable/professional and caring which was so helpful. In the end I had 3 ways I could go in instead on just one; try to flush system but may not work, replace evaporator coils which would cost close to just replacing entire unit at least from where I had bought it from before, or just replace unit.

I appreciated the honesty and options rather than just being told hey this is it or just buy a brand new one. AND that all the information was FREELY given without "having" to have another inspection to "determine" what was wrong even though we already basically knew.

You know like actually talking to a person and not...