Planet 13 Orange County Dispensary — Attraction in Santa Ana

I was a loyal shopper here essentially from the time they opened, bought thousands of dollars worth of cannabis from them, always had kind and amazing bud tenders & amazing staff.

Todays experience for me ruined it all, a couple weeks ago I was approved by a doctor for California Medical Marijuana, this entitles a patient to 8 ounces of total product, whether dried or concentrated. I visited the shop the first time I got my card and was allowed to purchase a higher than recreational amount of concentrate for myself. I went back today to shop and after hitting 8 grams (including lightly infused pre rolls) I was no longer allowed to continue to use the benefits of my medical card. I explained to budtender what happened last time and he brought the manager “Joey” I explained to him the situation and state law, he disappeared to the back for several minutes before coming back and claiming I made up that I purchased more than was allowable and the system wouldn’t let them do that, he gave me an awful attitude about me wanting to void my transaction to maximize my deals on the product because I was no longer allowed to actually use my medical patient benefits, his proposal was to apply it to my girlfriend (this loses the ability to save in taxes and removes part of the point of having a medical card, besides increased limit of 8 ounces.)

If Planet 13 is going to advertise and spicy themselves as being a Medical storefront they should understand the regulations and rules entirely. They do not. The customer service today was by far the worst I’ve experienced in my time at dispensaries around Southern California, from unsolicited advice and scoffing from a security guard they called to the invalid info and unprofessional service that spewed from the mouth of Joey. All around 0/10 experience, I had intended to use my credits and close my account entirely today to never visit again but unfortunately just left them to be never used again.

This place is good if you want good bud tenders and quality rec product but as a medical establishment it just basically isn’t one and the management is...

This place is complicated just for the sake of being complicated. You walk in, check-in at the front desk, they give you a ticket to scan at the security gates to let you in (while the security guard is right there watching you), then you immediately check-in again on an ipad. Why do we have to check-in again? The front desk person could easily do it. Not to mention how much paper is being wasted with those stupid tickets. While I was waiting for a text to let me know it was my turn (15 min), I saw at least 4 employees just standing at registers not doing anything. Just chit chatting with each other.

Things were labeled incorrectly. I asked for a strain of live resin but I was given the not live resin version. I asked & the guy (who was otherwise very nice) said they were out of the live resin. If you're out of the live resin why would you bring me the non live resin? Did he think I wouldn't notice? Plus, that strain wasn't even on the non live resin menu so something was wrong.

The cherry on top was that I opted for the bogo deal which was buy an 1/8, get one free. I thought it was a good deal until I got home & realized why. THEY WERE BOTH OLD AS HELL! One of them was over A YEAR old, & the other was 11 MONTHS old! This place may be new & shiny, but I'm going to stick with my other shops that don't sell me gross...

Store should be experienced! Reception staff excellent.

Felt very rushed on the sales floor, and that the sales associate was very impatient. Especially since, it was our first time in the store, and we're unfamiliar with the products and would have liked more patience and assistance with helping us make our choices, as well as answering our questions. Especially since the store was relatively empty and only a couple of the sales associates were engaged with customers.

The mustachioed bloke serving the THC infused alcohols was very informative and made for a fun experience purchasing our first cannabis infused distilled beverage!

We'll be going back, whoever hope in the future that the sales staff focuses on being informative and educational about the products rather than knocking out...