We were glad to not drive there at 7 a.m., but it wasn't special in any way. Almost $200 could buy us a night or even 2 nights in a comparable or better room. The name Hyatt doesn't add value to a room lacking things you'd find in a budget motel or a place like holiday inn or comfort suites.
We attended an all day event and got there late afternoon. We asked for a handicapped room and got one barely different from a regular room. The shower was just a mess . Being barely able to walk, I appreciated that I didn't need help climbing over the side of a bathtub. But the shower flooded the floor... no shower mat, so just a really slippery floor where I placed a towel mat and had to use the shower seat to keep from slipping. Seated, you can't reach the soap or shampoo which is high and behind you...out of sight and reach.
No tiny shower cap and only three bath towels so wrapping your hair is not happening. Regarding other towels, they provided two terry cloth pieces in between the size of a wash cloth and a hand towel. I used part of it as a wash cloth to wash my face and used the other one as a hand towel ..very very tacky and cheap . No we didn't ask housekeeping for anything .we just made do.
The handicapped toilet in our room had only one bar to use for pulling up, and the downstairs bathroom bar was loose from the wall.
The tv casting wouldn't work for me even though my name was included on our room registry receipt. The coffee in room was actually good, but I needed both condiment packs for one cup of coffee.. the powdered cream was labeled as "whitener". No room service menu in any drawer or counter. Only one chair for 2 people and no table except a bedside conventional table with lamp and phone.
No bellman available so we took our own things up, but either some elevators weren't operating or they just needed to have the available bellmen using a freight elevator because we and many other guests were unable to leave our floor to check out next day. Every elevator that stopped on our floor..( five.)
was full going down until we finally just rode to the top and back down. Stairs are not an option for wheelchair or even luggage . So bad elevator , bad food choices , maybe I just need to discover the joys of a $32 burger in an open air hotel lobby served by a snooty, robotic, rarely seen staff member. There were, I almost forgot, some vending machines where I almost bought a regular size milky way for $3 ( more if you use a credit card because the vending machine prices are more than you have on you. )
The hotel food was expensive and looked gross. .cheap items at high prices. We go to conventions there every year, and it just gets worse. They used to have a little store that served cupcakes, yogurt, candy, and healthy snacks, but that's now used for fast food available for just a few hours. Then it's completely empty. We went to a nearby restaurant.
This hotel offers no reason to choose them No cookie, no mint, no magazine with local entertainment news, no hair dryer, no wash cloth, nut n honey .
I can get better accomodations and service for less... And it's very easy.