American Cafe — Restaurant in Santa Clara

This place appears to be set up as a self serve line, but the kitchen doesn't keep up with the flow of people going through. So when it's lunch time there is no food out for people to take until they get up to the cashier but then they put food out so the people who have ordered at the cashier have to wait even longer for their food and then people try to line jump because they got food out of the self serve line and just want to pay for it before people in front of them have even ordered. The people working the kitchen were absolutely clueless about how their process is supposed to work and kept serving people at the back of the line instead of catching up with people who had ordered and paid and were still waiting for food. Finally we got some of the food we ordered and it was an ice cold bloody cheeseburger. GROSS. By that time we had waited so long it was a hard choice between getting food poisoning and waiting even longer to get safe food while people in line continued to take the freshly made food they were still trying to stock the self serve line with. I had to stand at the cashier and constantly remind the person who was handing out the food as it came from the kitchen that yes I did want cheese on my cheeseburgers and no I still haven't received my complete order. I will never eat here again. It was a complete annoyance and waste of time not to mention a health hazard. I am sad there is such incompetence at such a busy place. Although to be fair it was not busy, the incompetent staff just could not handle the whole 10 people that...

Wow! You only have the option to order off your phone and are given a specific wait time. For frozen meals and cafeteria style food that should only take putting in a microwave and (for any idiot) not more than 10 minutes to prepare, I thought 23 minutes was a little steep to wait. Luckily, they were an hour and a half backed up and the food is probably mid. Still waiting as I type this out, having ordered two items chili fries & chicken tenders a while ago, and I probably should just leave but their prices have already made me waste my money. And time. And money. Not even nobu makes you wait an hour for two items. And I've been. If you like food that takes just about as long to come out as it takes to digest it,...

Chicken tenders are hot but kind of dry. Fries are hot and fried to perfection but the ranch is chunky. This cafe would get another star if they had more to offer. Seems like GA is not serving milkshakes so they have less to maintain. Over all this place makes me feel like I am in a low budget movie where they don’t pay the extras. The longer I think about it I keep wanting to deduct stars. Whoa.. down to one but I will add an extra since the staff was courteous. So two...