Geek Squad — Attraction in Santa Fe

If I could give zero stars, I would. I ordered a dryer from Best Buy 2 months ago and I paid for Geek Squad to install it as well as I paid for a Geek Squad warranty. When the techs installed the dryer, they caused the washer hose to become loose and the washer flooded my laundry room. Then when I used the dryer, it made a weird bumping noise and the dryer had to be replaced. After the second dryer was installed I couldn't get the dryer to heat and I had Geek Squad send a tech to service it. The tech discovered that the installer didn't connect the gas to the heater and he was not qualified to connect the gas, so I had to set another service appointment. Today a tech was supposed to connect the heat and no one arrived within the arrival window or called me. When I called Geek Squad, they were unable to contact the tech for an hour. The level of incompetency with this saga is beyond anything I have...

You can't get anything "fixed"* without making a phone call or text chat to make an appointment with an overseas call center.

The call center agents barely speak English, and are prone to 'accidentally' disconnecting you should you ask for clarification or to speak with someone who can comprehend English outside of their script.

*apparently the geek squad no longer fixes computers. They will charge an exorbitant fee to install software, or do a virus scan. But if your computer is broken mechanically, e.g. a fan not working or noisy, then you need to send your computer elsewhere for warranty repair. If you don't have a warranty, they'll refer you to a salesman to buy a new computer.

It's a pity you can't give...

Every time I have tried to get a device repaired here they have refused and outwardly lied about what service they will provide. I tried to get an IPad fixed here once and they told me they wouldn’t service any Apple products, and then today I tried see if they could do a remote start on a phone with a broken power button or if they could replace the button all together and was told that they ONLY do repairs on Apple products and wouldn’t fix my phone. And the phone number listed for the store on Google forces you through one of those obnoxious robot menus that then put me with Best Buy Customer Service that wasn’t even connected to the...