Xfinity Store by Comcast — Attraction in Savannah

I received an email on february 23,2024 stating that my mobile service would be deactivated due to no non-payment. I have been having problems with Xfinity mobile since November when they reverse my payments from the ACP program. Do to them allowing someone to get phone service in another state without verifying whether or not it was me. I reapplied for the program i got approved. i contacted Xfinity to apply my benefits.They were applied to my Wi-Fi but not to my mobile service. On february 24,2024. The very next day the Service agent decided to Deactivate my account And send it to collections, Xfinity policy says that after your phone has been deactivated you have up to four days to reactivate your phone before sending it to collections And now Xfinity Is telling me that I cannot Activate my account because it has been sent to collections. Which they have done before time they violated the policy And now they want me to pay the full balance for the devices as well as my monthly payments and that's not fair. I wouldn't advise anyone to switch their mobile Companies to Xfinity. Stay where you are. It's a lot cheaper. I was paying 80 at Boost Mobile for two lines. And i was told that i had enough credits on my Xfinity account to get two new free phones, Galaxy Flip Z phones. He lied, and I went from paying $80 a month to $144 a month. If I knew that, I would have never agreed to the contract. They also told me that i would receive a hundred dollars for each phone that was switched over to their company they never gave it to me. Xfinity has lied to me since I switched to Xfinity mobile. The customer service agent Needy to be fired But they're not going to do that I literally spoke to 13 agents that day I have no idea on what agent decided to close out my account simply because they did not agree to our chat what Xfinity. Every time I go in to pay my bill it says I have a past due balance of $488 to restore my service Xfinity will not allow me to do to their agent send in my account to collections within 24 hours of me receiving the email that I still had opportunity to turn...

THE ONLY REASON Y'ALL ARE GETTING ONE STAR IS CAUSE I CAN'T LEAVE ZERO!!! if you can help it and didn't get fooled into a 2 year contract GET OUT WHILE YOU CAN!!!! PLEASE DO NOT GET COMCAST!!!! I've never in my life dealt with worse customer service or ruder ppl that just dont care or have a clue to care wth they are doing. And omg don't call a tech to your house cause they charge YOU for THEIR techs. And THEIR F ups. The tech told them himself that it was THEIR fault that our service was messed up cause the first tech that came out here just didn't care didnt even attempt to do his job. And the person that we spoke to on the phone promised us that if it was their fault we would not see a $60 tech fee. Well they tried to charge us well my hubby called them and the supervisor PROMISED us he would review the phone call and if the person on the phone said that we wouldn't have to pay (yeah they were basically calling us liars) well he never bothered to call us back and it's been a big fight ever since. One month they will waive the $60 then the next month we will see it on there again. They think we are idiots. This is the worse satellite company anyone could ever have experience with and everyone I know tried to tell me "do not get Comcast cause they are awful" well because of their actual satellite service I went ahead and got myself locked into a 2 year contract and I DON'T CARE HOW GOOD IT STAYS ON DURING A STORM IT'S NOT WORTH IT!!! the tv actually sucks cause we are always having problems cause the first tech as I said earlier decided not to do his job and they want us to pay for his mistake then the customer service is the most awful I've ever had the misfortune to come in contact with i CANNOT STRESS TO YALL ENOUGH TO NOT DO IT!!! and if you decide to do it DO NOT DO A 2 YEAR CONTRACT BY...

Very bad experience from the last 3 months. I went there to ask about the big increase I got on my account, a staff member called Leonardo "helped" me to decrease the bill but from the moment he did the modification on it, my account has being worst. 1st not sure when or why they added a service I never request or authorized (Storm ready). He mentioned that I needed to change my old modem for the new one, I did this and took the old one to the store, after this got a notification on my cellphone about a package on the way from Xfinity, which I wasn't aware of. Finding out days later that it's the storm ready and I found out this when I went to the store to return it, they denied the package and told me to go to UPS for returning it. That same day I went to UPS and they told me everything was set but it wasn't, they charged me for this service on July and August, even if I did not have the storm ready equipment anymore. The last times I went to this place they told me they were going to open a case so they could solve this but still were charging me $250 for not returning this, but I showed them the receipt was from June and since then this was done. I went to this place a total of 5 times to try to solve this, spoke with people through the phone. This happened because someone didn't put the correct information and add me a service that wasn't even authorized. Hope you can take this as feedback and improve it. Plus the internet was sucking at beginning of July, and took like 2...