Seasons of Japan — Restaurant in Savannah

Wish there were 0 stars. This place was horrible. Had to waste time and money. Placed my order, paid, received my order. Got home to learn it was wrong. Called 8xs before getting an answer. Guy picked up phone as if he was answering his home phone. Just, hello. After confirming it was Season if Japan, I explained what was wrong with my order. The guy began laughing explaining to me that I could bring it back. I was upset and I told him not only was this unacceptable that I found it disrespectful that he would laugh. I live on Tybee Island. Nearly 20 minutes away. I had to drive 20 mins there and back. Hevthen asked what I ordered and said it would be ready when I arrived. It wasn't. I had to wait about 10 minutes. While there several Dine in patrons came back to the register letting the cashier know there were no forks out. She handed each one a fork. Another guy like myself got the wrong order. No apology, same as me. Just took his bag. Had him wait. I finally got my order. Asked for some white sauce. She then proceeded to tell me she put some in my original bag. I explained that I handed the bag back to the gentleman because it was wrong. She put 3 cups in front of me. I grabbed the cups and went to get the sauce. All 3 pumps were out. I was beyond done. I just left. Never again. Beware of the Victory Drive location. It's been a horrible experience from...

I placed my order online which in the past has always went well. When I arrived at the restaurant while standing in line I could see that the grill was extremely high. So everything was over cooked and burnt so I told the cashier I didn't want burnt food. She gave me my food which was in fact burnt. I told the manager he refused to give me some chicken that wasn't burnt. Instead his ego told him to refund me my money and not even apologize. That means he had to throw away three orders of sushi and a chicken bento instead of cooking a small portion of chicken and turning the grill down. Oh and the cashier was handling personal affairs. Buy a TV cord from some guy off the street in the middle of my order. Them another guy came in to get something from her while I was waiting. This store is a mess. Poor food quality poor management and poor customer service, things have sure changed since they have expanded out. When you franchise your name out you have to make sure the quality of the food is maintained. I think I can find a more authentic Japanese restaurant they wait is the same....

When this particular store first opened they embodied the same fresh food and taste as the soj near toys-r-us. But over the past couple years it's been cold meat, and rising prices. Meat is either over cooked or so soft it felt like puree in my mouth. Today we watched them reheat meat that had been sitting under the light who knows how long. The drink machine had been ignored and food was sent back because it was burnt. We told them about the soda machine but were ignored. At the end of our visit I walked up to the register and stood behind a man speaking with an employee about his meal, and waited to be acknowledged so I could get a bag for my left overs. Two women walked up behind me and were immediately taken care of. I assume I had been ignored because my husband had already complained about the service, twice. Once when they tried to serve us cold reheated food, and second when they gave him a burnt sushi roll. My disappointment with this much closer to my home location has put me off the franchise for good. Suggestions: fire the current staff...