Inspiration at Frank Lloyd Wright — Attraction in Scottsdale

My family and I were about to embark on a cross country move from Boston to Scottsdale. We knew no one and knew nothing about the area. Endless hours and sleepless nights went into the “google” searches for they right place to live. Each time I would find the perfect place, I could find something to scare me away. It was about 2 months into the search and I found Inspiration. There were some older reviews that had negative experiences but the newer reviews are what spoke to me....the customer service! “Things” can get fixed, if you have the right management company and manager working for it. I called and spoke with the manager, Sarah, and she instantly had a warm, welcoming and helpful demeanor. No pushy sales tactics and no lies. She immediately took pics of the units I was interested in and got them right over to me. I connected with her just about 4 weeks prior to our cross country journey. And let me tell you, EVERYTHING was smooth with her guidance. We had only owned homes before so renting in a complex was a huge change for us. We felt out of sorts but Sarah and her assistant Ryann were quick to point us in the right direction. It’s nerve-wracking to put a big decision in the hands of someone you don’t know. I can assure you if you give Inspiration and their manager Sarah a chance, you will be thrilled with your decision. When we arrived we were greeted with the same pleasantries we had experienced through email and calls. The unit was up to expectations with the only questionable item being the floors on the main level....it looks nice but it’s an odd laminate type floor that’s uneven....but it works, it could be worse. It’s nice to have a garage that fits 2 cars, pet area, 24hr pool/gym & private trash/recycle. The only real bummer (full disclosure, I knew this before renting) is the lack of walk in closets. Most other similar complexes had walk in closets....the customer service here far outweighs the lack of walk-in-closets. We had a few things that needed attention when we first moved in and the maintenance crew was out immediately to check on...

There's a few reasons why I ended up moving into the first place I looked at when I was getting divorced. First, I liked the location, conveniently located close to lots of things I love. Second, the gated complex/grounds/townhouse itself. Recently updated, I'm very pleased with the general look of the place inside and out, and all the neighbors I've met so far have been super friendly. Last but not least, my leasing agent Ryann Griggs. I haven't looked at a lot of rental places in quite a while so I really wasn't sure what to expect. From the moment I walked in the door of Inspiration six months ago, Ryann had already made me feel welcome and comfortable. And that was even before I would see her exceptional customer service when it came to the multiple needs and requests I had before, during, and after move in. Not only did Ryann nail everything I asked, every time, she did it with a smile. This is someone that loves what she does and it shows!

Regarding some of the other reviews here, I can honestly say those days must be in the past. A few mentioned the maintenace staff, which I've not had issues with, EVER! The pool and workout facility ARE 24/7, don't know what that's about. Renevations were done on time and look great! Ryann is obviously great (see above), but I've also had STELLAR service from Sarah on numerous occasions. I have no qualms stating that whatever issues were happening then clearly seem to be in the past. The maintenance I had requested prior to move in was all completed on time, and the couple minor things that have come up post move-in have been dealt with immediately and the maintenance guys I have dealt with have also been top notch. I've been constantly impressed with how quickly they respond and don't stop until the job is done, now matter how late it goes.

So yes, in my honest opinion, Inspiration deserves all 5 of these stars! I'd have no issues whatsoever recommending this place to my family...

My daughter just moved in and the experience has been overwhelmingly disappointing. While the leasing office staff were polite, the unit itself was in completely unacceptable condition upon move-in — despite having been given the full window of time to prepare it.

Here are just some of the issues she encountered within the first 72 hours: • Dishwasher broken and not properly installed (pending replacement) • Mold and grime in the washer and dryer — completely uncleaned • Burn marks inside the microwave • Damaged drywall/stairwell area with peeling paint • Bugs found in the freezer • Water stains, mismatched fixtures, and a stained bathtub from previous tenants • Sharp nails sticking out under the bathroom sink (safety hazard) • Poorly installed bathroom faucet — placed so far back it’s difficult to use • Holes in the bathroom door • Patio area left dirty and stained • Air vents causing major temperature inconsistency between floors • Nail found in the carpet • General lack of deep cleaning throughout the entire unit

Maintenance was in and out constantly for the first three days, and many issues still weren’t fully resolved. My daughter had to clean a majority of the unit herself — after already moving in her furniture and pets — making it impossible to request a full professional cleaning without major disruption.

If more time was needed to ensure the unit was move-in ready, that should have been communicated. Instead, she was left paying full rent for a space that clearly wasn’t livable at the time of move-in.

Photos and videos were submitted to management, but I strongly urge anyone considering this complex to thoroughly inspect their unit before signing. What she walked into was not acceptable for any renter — especially not at...