Twin Peaks — Restaurant in Scottsdale

I'm going to preface everything I'm about to say with this. I worked as a server at multiple restaurants across the spectrum for 13 years. Fast casual, to high end fancy dining where tables run 250$-5,000$. I had a really bad day today. life gave me a solid kick to the balls. While I was waiting to get my tires replaced, I came into this restaurant thinking id get a tasty appetizer and a bit of whiskey. Something to raise my spirits. Or atleast catch a nice buzz. I was just trying to de-stress a bit. I walked in, and waited 5 ish minutes before a host seated me (no big deal). Then when I was in my section, I waited another 10 minutes before my server even acknowledged that I existed. No water, no greeting, nothing. (I will not name either of my 2 servers out of solidarity). Once server 1 came by I asked for a double jack apple on the rocks. I was not given a menu, or even a brief explanation of how twin peaks operates (i had no clue that the menu was by qr code, it was my first time ever being to a twin peaks) she took my drink order and immediately ran off. after that, I repeatedly tried to flag my server down to ask for a menu and another round, since id already finished my first. After a bit, She promptly informed me about the qr code menu. Fine, no big deal. I quickly browsed the menu and then returned to repeatedly trying to flag my server down. During this, and throughout the rest of my dining experience, she either was completely oblivious to my existence or intentionally ignoring me. (I spent over a decade in the industry, I know how it goes, people who look like me are typically shitty tippers and get lower quality service accordingly. 1 top, bald, 30s ish. I know I fit the stereotype. it sucks but thats just how it is sometimes) (and by flagging down the server, I meant waving at the server gently, or 2 fingers in the air so as to not be overly obnoxious). Eventually she made her way back to me. I ordered another double jack apple rocks and a loaded fries. And off she went. While I waited for my food and next round. I observed how she interacted with other tables, and she was charming, quirky, cutesy and very outgoing. Warm and welcoming personified. Towards me, she gave the bare minimum. Eventually I got my food brought out by someone who wasnt my server and my 2nd round. 10-15 minutes later she informed me it was shift change and asked if I wanted my check (absolutely zero hate here, I have done exactly that more times than I can count) i got my check and left a roughly 60% ish tip. Bill was 31.31, i tipped 20 out of solidarity. Then my next server moved on to the floor and essentially ignored me as well. The table next to me was legitimately laughing at me cause they saw my attempts to get my servers attention over n over. From server 1 to server 2. My next door neighbor table legitimately leaned over and asked if I wanted his help getting the servers attention, which I declined(because obviously). I ordered a 3rd double jack apple and instead i got a double jack Daniel's instead. (No hate. Easy mistake) I tried to flag her down a few more times to get my drink fixed. And failed to get her attention. So eventually I went to the bar myself and asked for my drink to be remade. Props to the bar tender, she was very quick and fixed it immediately. I then had to get my servers attention for a final time. After about 5 tries, I finally got her attention. I paid my(2nd) bill and left a 50% tip. Neither server deserved those tips, and honestly. If I was them (not sure if they take pride in their job or if its just making ends meet. But if they take pride, they should be mortified about my experience. Me personally. I would feel like shit for dropping the ball like that. I took a lot of pride in my job. But not everyone does. And thats fine.) Over all. Decent appetizer, respectable pours for the drinks. Absolutely bottom of the barrel service from the servers. But hey, atleast they're pretty? Ill be hard pressed to come back. A simple "how are you doing" or "how's ur day been" would have been...

Let me start off by saying Twin Peaks has re-defined the theme restaurant concept in the best way possible!!! As a recent investor in the stock I wanted to get an idea of just how things worked from the patrons perspective as well as the staff. Since this chain is not yet made it to the north east and I was to be traveling west, I was able to visit three different Twin Peaks restaurants while in the Phoenix, Scottsdale and Nevada areas. I interviewed several performers at each location and ask them all kinds of questions based on work environment, job satisfaction, turnover, and overall longevity working for this type of organization. Needless to say, I was pleasantly surprised by the answers. Most, if not all asked, unanimously agreed that this was an amazing place to work and that they actually preferred it over other types of either retail service or even traditional professional career paths. My final encounter was at the Scottsdale location. Bailey was my server. (pictured left). She had an amazing personality, charisma and enthusiasm and a general sense of satisfaction. She most definitely made sure that I had the best experience possible. explaining items on the menu and going into great detail over the offerings. It was made even more apparently clearer because I do not drink alcohol. So right away, knowing that this would not be a huge bar tab involved it was just as impressive to see that she did not adjust her level of service quite simply because of my final bill. This is something that is very prevalent in the restaurant industry. While watching the baseball game, I kept noticing Jordie (pictured right) managing all of her tables with a constant and persistent smile on her face. Whether it was a table of 20 year olds, retirees or a family of four, Jordies energy and enthusiasm never diminished. Because of this , I decided to call her over to strike up a similar conversation that I had with Bailey. She was very candid, honest and upfront about her ambitions And her opinion of working for Twin Peaks. The other interesting thing to note is while speaking to both of these young women neither one of them ever lost sight of other tables. They would confidently pause our conversation to go take care of their patrons and always make sure that everybody was taken care of, before returning to make sure that I was either OK with my current service or to finish up the Q&A that I have initiated to get an idea of just how it is to work for this company. I then politely asked both of them if they would pose for a photograph which they graciously offered without hesitation. Overall, I am seriously impressed with the work ethic demonstrated here. Now onto the food. I tried a variety of items pleasantly pleased with both the quality, the taste and overall presentation compared to most major chains like TGI Fridays, or even Hooters. (which we all know is going the way of the Do Do.) as I had explained to Bailey before I left, the experience I had at this particular location had I’d been a local would have most definitely insured multiple return trips, not simply because of the initial concepts and attraction and allure of attractive performers and food, but more so because of the personal connections made at that time. ensuring I wouldn’t be just known as another repeat customer, but I would be known as “Al”. I really hope my future travels bring me back to the Scottsdale area because I would very much like to stop in and see how these two young women continue to bring a little bit of entertainment, Vibrant energy and cheer to the average patron like myself. some general advice for management, Your social media account should include the local performers themselves and not reusing the same content all other Twin Peaks locations use. From a guy’s perspective we want to know whats on the menu before we eat..😂😂😂 This includes atmosphere!!! A few other locations do this, Scottsdale should be no exception.(feel free...

When one reflects on the dining experience at any establishment, the quality of the service often defines the memory far more than the food itself. At Twin Peaks, my recent encounter with a server named Piper transformed an ordinary visit into an extraordinary event. Her attentiveness, charisma, and generosity were unmatched, creating a dining experience that deserves to be recognized and celebrated in detail.

From the very moment she approached the table, Piper exuded an energy that set the tone for the evening. She wasn’t just there to take an order—she was there to orchestrate an experience, ensuring that every detail, no matter how small, contributed to a sense of abundance, comfort, and satisfaction. Two aspects of her service stood out above all others: the sheer amount of lemons and the mountain of food she brought to the table. These gestures, though seemingly simple, symbolized her commitment to going above and beyond, to making sure I left not just full, but impressed.

The Lemons: A Symbol of Abundance

Most servers will bring a wedge of lemon with a drink—perhaps two if you’re lucky. Piper, however, recognized immediately that I am a “lemon person.” With unspoken understanding, she delivered not one, not two, but what could only be described as hella lemons. It was as if she had raided the orchard herself and presented its bounty in a small basket of sunshine.

Each slice was cut perfectly, bright yellow against the condensation of my glass, practically glowing in the light of the restaurant. This wasn’t just garnish—it was provision. Piper anticipated that one or two lemons would never suffice, so she overdelivered in the most remarkable way. Every refill came with yet another cascade of citrus, a reminder that my preferences weren’t just noted—they were honored. That kind of detail speaks volumes about a...