Pinnacle Nissan — Attraction in Scottsdale

Update 8/22/25 Why would anyone take the time to call the number provided by the ‘owner’ in these generic responses. Listen, bud, if you guys cared about your customers and their satisfaction; you’d be calling us, trying to make it right. Instead, you expect us to contact you. I hope you realize how telling that is about pinnacle Nissan. Anyway, I am still trying to get this nasty smell out of the Armada I purchased for my wife. The next step is using an ozone machine, if the carpet and upholstery cleaning machine I just purchased doesn’t work. Whilst deep cleaning it again last night, I decided to check the cabin air filter. It was supposedly just serviced, 100+ inspection, and certified by Nissan. I am attaching a photo of the cabin air filter I pulled out last night. On top of that, I went to drive it around with the windows open after it rained last night. Went to use the washer fluid to clean the windshield with the washer fluid/wiper blades, and there was no washer fluid in the vehicle. Seriously. You almost can’t make this stuff up l, and I’m not. Noting from the dealership to make any of this right. We will be going back to Toyota; lesson learned.

I will make this as short as possible, because who likes reading long-winded reviews, right? We ‘purchased’ a certified armada a week ago. There were some things wrong with it that I was assured were being taken care of(mostly paint blemishes). When I test drove the armada, it seemed okay, but it was dirty, and smelled weird. I was told the paint would be corrected, and it hadn’t been detailed yet; it would be detailed and look clean inside and out. Fast-forward to 2-days later, and we had the Armada delivered to our home. I noticed the paint still had places that were not touched up, and the inside still had a smell and didn’t look cleaned well at all. My wife is 8-months pregnant and we have 2 little kids, so I took the salesman word(yeah, I know) that it would be made right, and we signed the paperwork and got back to adulting, and parenting.

This is the part I need to use less characters than I would prefer. We still don’t have assurances that the deal is funded. Our ‘salesman’, has stated the deal is funded, he messed up with the email my boss sent in for proof of employment, so the deal wasn’t funded right away, but it was now(yesterday). Here’s the kicker: my boss sent that email directly to the bank, not some sales guy at pinnacle Nissan. So, not only did he lie about corresponding with my employer, he stated the deal was funded. Not stretched the truth a little bit; he lied. He also stated he would get us in to get the paint fixed that wasn’t. Guess what? Yep, excuse after excuse. My finance guy at pinnacle - *- has stopped responding to my emails, and nobody at the finance department is responding in any way. The bank called my employer for the third time today, asking for the same information he had told them over the phone, and was in the paperwork he emailed back to them - after the sent him a proof-of-employment form. I am 46-years old, and have purchased/financed dozens of vehicles — and this is the most amazingly horrific experience I have ever experienced. By a lot. A whole lot. I don’t know how I will handle this going forward, again this is a first for both my wife and I. However, I will figure it out. I just wanted other hard-working people to think twice about coming to Pinnacle Nissan. I would never tell someone what to do via a review; but please take what I am saying to heart, and add it to your equation when deciding where you want to purchase your next vehicle. I am adding some photos of just how dirty the vehicle was when it was dropped off, after being “detailed”. The smell inside was from a rotten banana, and rotten meat. It took me over 3 hours to properly clean and sanitize the interior....

I just purchased my second car from Pinnacle Nissan in the last 2 years. My first experience was exceptional and five star. This one has been awful. To begin with I wrote a $17,000 check to finance as a down payment. They processed it as an electronic payment instead of a check, took the $17,000 out of my account and then on the next day tried to cash the check, which bounced because of the double posting. I not only received a call from my bank but I received a call from Pinnacle Nissan saying the check had bounced as if they had no clue they had already taken the money out of my account. Nobody from finance called me to apologize or rectify this issue. I called at least six people to get the email address of Bill Muns, the GM AND NOT ONE PERSON WOULD GIVE ME HIS ADDRESS. I find this unbelievable. Also, Mark Smith in Finance handled our deal and told me he would give me a bumper to bumper warranty for $456. But when I got my documentation the next day it had an error message and said could not provide the warranty. I contacted finance and they said they would correct it and sent me a corrected document. 2 weeks later I received a letter from the warranty company denying the coverage and telling me to contact the dealer for a refund. This is serious misrepresentation since it was one aspect of the deal that sold me on this car. Further, during my deal my sales rep Nick Anguenot told me there was only one remote control. He said I could pick one up on Amazon for $30 and have it programmed at U-Haul. This turned out to be untrue. Apparently Nissan doesn't release the codes for newer vehicles and the only way you can get a 2023 remote that functions properly is from the dealership for about $400. Had I known this I would have insisted that Pinnacle kick in the extra remote as part of the deal since I did not argue with them about the price of my new car. I followed up with Nick later and he gave me the runaround and said there was nothing he could do other than refer me to an aftermarket key fob place which had very bad reviews. I also spoke with a senior sales rep and a senior finance rep and no one would do anything for me to get the fob or apologize for the finance screw up. I left a message for the GM over a 2 weeks ago and no one has called me back. I buy at least one new car every three or so years and this has been the worst sales and finance experience I have ever had. Based on this horrible customer service I will never go back to Pinnacle Nissan again and I rescind my previous five star rating of...

I am still kind of in shock about the experience I had here yesterday. After coming in to see the car I liked for a second time, and after some long negotiations and typical sales tactics, we finally agreed upon a price for the car. The sales manager, Ben, suggested I structure the deal as a lease even though I was a cash buyer to take advantage of an incentive. I asked my dad to come by and take a look since he runs a leasing company for a national bank. We both went over it numerous times with the sales manager, who assured us that we could immediately buyout the lease and that the total cost would remain at the budget we set. He asked me to sign the sheet with the price agreeing on the deal, and I said I would sign it subject to reviewing the lease docs to make sure it all checked out. Great. Everyone cheered, we rang the sales gong and we were sent back to talk to finance. After an hour waiting, and and 30 mins due to tech problems, we were finally presented with the lease documents. Total time at this point about 5 hours. I checked the lease docs and there was no provision for an early buyout. He said they still let you do it. I said ok, but for what price? the whole point is that I wanted total cost of ownership at the price we agreed upon. Turns out you have to pay all the lease payments (of course, that’s how a lease works, but Ben kept saying it was a “loophole” and we wouldn’t have to pay future payments). I said once again i really don’t care how it’s structured, so long as my total spend is the budget I set. But it was $5k more than what I signed and agreed upon. The finance manager got Ben and we explained what was happening and he shrugged and said “well, I don’t write the leases.” I was shocked given that my dad and I had verified with him multiple times how it would work. I said “I understand but this isn’t what we agreed upon.” And then he walked out of the room never to return. Funny how warm and friendly he was to get the same but then his entire demeanor changed. The finance manager said he felt tongue tied because he’s never seen someone act like that. He said he’d be calling the regional manager to reach out to me to address how I was treated (and no one did) We obviously left. Of course, they pulled my credit based upon our deal that they backed out of. So I will be filing a complaint about deceptive business practices. I negotiate deals every day for a living and I have never been treated like this. Awful. Please find somewhere else to buy...