Alaska Lounge - Concourse C — Attraction in SeaTac

I found myself in 2 unusual circumstances. I was travelling in Alaska Airlines AND I had a 6 hour layover in SeaTac! I decided to spring for the $65 pass and hang out in the lounge got a few hours.

I'll preface this by saying I've never been in an airport lounge before so I was pretty excited. The lounge didn't disappoint, though I did learn some interesting things.

Immediately, it's a calmer environment than the airport in general. The staff at the front desk was very friendly and not at all offended that I paid with a Delta airlines amex 😅 I did have to ask if they had any passes available, my understanding is that's not always the case if it's very busy with regular members. But on this day the lady said there was plenty of room so it was no issue. Just be aware that there might be times when it's not open for day passes.

There are lots of comfy chairs and places to work and charge devices. The lounge has a second floor with chairs in front of vista windows to look out onto the tarmac, but there are limited numbers of them and people kind of jostle for a position in them. Also, there's construction going on right now so the view out onto the tarmac is mostly of construction equipment. But it was still comfortable. And elsewhere in the lounge, upstairs and downstairs, there's plenty of cushy seating.

Now for the refreshments. There is a buffet upstairs and downstairs. Understand it's not a massive buffet like in a restaurant, it's a few select items. On this particular day, they had fried rice and a kind of orange glazed chicken which was pretty good for being unlimited. There's also a couple of different soups. These items were both upstairs and downstairs. Downstairs only also had some caprese sandwiches, and some Asian noodles and chicken. There was nuts and cookies and sweets like that too. And of course there is the famous automatic pancake machine. I didn't try it, but I saw lots of kids playing with it which was probably a fun bonus for them. They did look a little dry though LOL.

There was also a freestyle Coke machine, but upstairs at least a lot of the items were out. There was a fancy coffee machine that can make lots of different types of drinks and that was pretty nice. Overall the whole thing reminded me of a Holiday Inn free breakfast, maybe a little bit nicer. And definitely unlimited.

As for the bar, it's good to know some things about that too. I believe all the beers were included. Also, a limited number of wines are included. Liquor is not included, name brand liquors and cocktails were $9 each which is still much cheaper than the rest of the airport. There was one featured cocktail that I believe was also free, though I didn't get it. I stuck to beer. It is indeed unlimited!

For 65 bucks it was a good expenditure for me since I had such a long layover. If I'd sat at a restaurant or a bar I easily would have spent more than that. In my time there I had several plates of food, two beers, a coffee, and a sparkling water from the freestyle machine. Yeah I know, I'm kind of a pig, but I wanted to get my money's worth. If you had to pay for a day pass I wouldn't think it's worth it if you have anything less than a 2 or 3-hour layover. But if you do, or find yourself with a long delayed flight, I'd...

I work as a flight attendant and am based in Seattle. I often run to this Starbucks when I have time because it’s the nearest to me. Lines are long and I understand things can get busy and overwhelming. Several times now customer service has been absolutely rude. They messed up my drinks and blamed it on me and once even refused to remake it. I asked for a Dragonfruit refresher and they made me a dragon drink, which I have no idea what it was. They argued with me about it twice and said that it was what I said. I even POINTED to the board WHICH SHOWED A PHOTO. It was infuriating and I left instead of arguing.

Today though really upset me because as usual I wait in line and ask for a glass of water or ice. I asked for a tall hot water and a grande cup of ice. They cashier had the nerve to charge me for both. I was being CHARGED 35 cents each for a water and cup of ice. I’ve worked for Starbucks before and I know the stress we deal with as baristas, yet we put on a smile and greet each customer with newfound grace, but I’ve never dealt with a friendly Starbucks employee at this location. I don’t know if they’re just poorly trained staff but it’s always been clear that no one was to EVER charge for water. Especially with what happened after 911, it was made illegal to charge people for a glass of WATER.

I’m beyond upset because this is not a one time occurrence but a consistent awful experience. So points for...

I wanted to write and "thank you" for making the alaska lounge less accessible to Alaskans.

You now must have a first class ticket (purchased not upgraded) to purchase a day pass.

I am a club 49 member, alaskan card holder and fly 2-3 times a year from Juneau. Flying from Juneau or anywhere in alaska typically involves long layovers. I feel this is not considered in these changes.

My family and I have used the lounge anytime we have layovers longer than 4 hours, have appreciated it and feel we use it appropriately.

The recent changes and upcoming changes make it where only snotty elitist can use the lounge. As an alaskan this is not acceptable. They are forcing people who now have to spend 3x the money in the airport and have fewer comforts for long layovers.

My husband is an MVP due to his work travel and finds this ridiculous and will not be buying a lounge pass or day passes in the future due to your blockage of the average flier.

Also the wording on the website about these changes is unclear and contradicts its self.

Alaskan airlines really need to consider Alaskan residents more in these changes, NORMAL people do not buy first class for their family, be realistic and don't cut of your nose to spite your face.

There's already a diners club and other high brow lounges. Alaskans don't need...