Alaska Airlines - Seattle, WA — Local services in SeaTac

Alaska Airlines does so many things right, but their customer service (phones and corporate) is equivalent to that of other airlines: impersonal, non-caring, damaging, and incapable of admitting error. By engaging with customers in this manner, the only option for customer service issues is to blame the customer for every issue that arises, and that is what most corporations do including Alaska Airlines, exacerbating whatever damages their behavior initially caused. I have been Gold MVP 100K for two years now with tremendous equity in the short amount of time since switching over to Alaska. I still hold elite status with other carriers and I still fly with them in addition to the my 100,000-plus miles with Alaska.

Earlier this year when Boeing caused the 737-max mess, Alaska's policies were interpreted differently despite their being in writing and caused me great distress because of how each Alaska Customer Service Rep (CSR) interpreted those policies. I had over eight coast-to-coast flights scheduled and 7 of the 8 were impacted by that crisis. I spent hours and hours on the phone, and the situations were made so much worse, all on recorded phone line, by these CSR and Alaska supervisors.

A bit over a month ago, I had a meeting in Maui and then I needed to get to the East Coast and put together a trip from the Bay Area to Maui with a layover in Seattle and on to the East Coast. I did not notice the email for a few weeks, but within a few days after my making this reservation, Alaska sent me an email telling me they changed my itinerary due to a change of flight schedule where there was NO change of flight schedule.

In an official email, Alaska lied to me, unilaterally changed my flights, and to this moment, has blamed me for what has occurred since. I have spoken with CSRs and supervisors on the phone, sent five emails the CEO Ben Minicucci, sent two emails to Celley Buchanan, Alaska vice president of airport operations and customer service, and subjected myself to a one-sided "investigation" where the result of the inquiry focused solely on my frustration at being the object of Alaska's repeated lies in official communication, Alaska's unilateral changing of my flight itinerary for their financial gain and excluding my trip to Maui and after my telling them that due to what they did, I had to cancel my meeting in Maui, and one supervisor who made up additional lies on recorded phone lines of the flight changes to my original itinerary of some 10-12 minutes that then were changed back again to the exact same itinerary that I originally purchased all in an effort so as not to accept responsibility for the official email sent to me that changed my itinerary from the Bay Area to Portland to Seattle and then to the East Coast. Can you imagine an airline doing this, engaging in an investigation, and in their findings only focusing on the customer's frustration during recorded phone calls?

And in this case, I am the customer who two months ago already had earned the 100,000 elite qualifying miles for Gold MVP 100K status for through the end of 2025.

Everything that I have done to will not budge Alaska to get them to take responsibility for excising out of my itinerary my flight to Maui or my loss of what I paid for their actions that cost me for my time or their excising out for no valid reason my outbound flight to Maui or my return to Seattle.

I genuinely love Alaska Airlines and I just returned on a round-trip flight to the East Coast. Their airport personnel and in-flight personnel are typically top-notch.

It is beyond sad and burdensome that phone CSRs, supervisors, and corporate officers insist when they err on putting back their responsibility onto the customer and forcing us to hold the time and financial burden until it becomes so untenable. My upcoming flight changed illegally by Alaska remains in that untenable state, with full knowledge of executives of Alaska who have not done one thing to correct their errors and fix my damages and a supervisor call still not received by me...

I would not recommend flying with this airline, especially with a pet and being military. I was traveling back to the States with my family from being overseas due to the military. This flight attendant named Brett was extremely rude to my family, especially my soldier husband. My cat peed in her kennel on her pee pad, I brought extra pads, baby wipes and a bag because it was a long journey home. I asked my husband to bring the cat to the bathroom, I didn't want the smell to bother others on the flight. It was a very small plane, and my husband didn't know he couldn't use the front bathroom. He kept looking at the front and back bathroom until one opened up and it was the front. After he was done cleaning the cat and walking back to the seat a lady over the intercom said please use the bathroom in your area. My husband looked at me and said I guess that was for me. Brett, a white male flight attendant came screaming down the aisle saying, "Where is that family with that cat." He stopped and looked at my husband, Brett said " I don't know what is wrong with you people, don't bring that cat to the bathroom again." I jumped in because I didn't want any problems in the air and said I'm sorry, we will not bring the cat to the bathroom again. Brett seemed upset, like he wanted my husband to react. I never had a problem bringing my cat to the bathroom on other flights to clean her, so I know that was not the problem. We were dressed comfortable due the many flights we had to take to get home from being in South Korea, so maybe Brett was judging us from our looks. I opened my phone to the messenger to type to my husband, I told him not to say anything out loud. Once again, I was trying to be considerate to others around us. I asked him if he cleaned that bathroom, he said yes, he put the pads in the bag, tied the bag and throw the bag away, like we did on other flights. 30 mins later Brett rushed down the aisle shoving into my husband while my husband was seated. Brett did not apologize or acknowledge that he shoved into my husband. I mouthed to my husband not to say anything. My husband but his head back and closed his eyes to calm himself down. A lady flight attendant with blonde hair was collecting trash, she said trash to everyone with her bag open. When she got to me, she looked at me and with a different tone said, Trash. I looked down and she walked away with a smug look on her face. When we were leaving the flight the flight attendants were telling everyone thank you. Brett didn't say anything to my husband and gave him the nasties look. Brett looked at me and said Thank you, I responded with, Yeah Sure!! I did write to the airline but nothing on a response and I don't think I will get one from Alaska Airlines, I really don't think that Airline cares. I was thinking on the flight if something happened in the air would this flight crew be able to get us to a safety, they are not emotionally mature so what would that look like if something happened. I have no confidence in Alaska Airline. To be a flight attendant you have to have interpersonal communication skills and be emotionally mature especially while in flight. As well at one point during the flight Brett came to our area and was uncomfortably nice to everyone around us but us, everyone seeing what had happened earlier was uncomfortable with Brett. Avoid Alaska Airline! The flight was AS 318 on a Boeing 77-900 from...

My wife and I have always had nothing but great experiences when it comes to travel with Alaska Airlines. On time, courteous, smiles and of course my wife always mentions the ice cream sunday. Our trip on Friday the 13th started off in an unexpected way when checking our luggage. Our driver helped us bring our luggage in, I believe it was too early for curbside maybe. We posted up in the first class line. One person ahead of us. All was good. The gentleman in front went to the counter. Seemed like it was taking a bit long to check him in. We noticed there were two first class attendants but only one, Felicia, was checking passengers in. We also noticed, because we were literally 6 ft away, that Felicia seemed to be ranting about another customer to the guest in front of her. We ignored. None of our business. The man got his ticket and proceeded to the security. I walked over with my 3 bags and our carryons. Felicia immediately looks at me and says and I quote, “I will call you up when I’m ready. Please return to were you we’re”. Well that was a bit of a shocker. Very rude statement. To a customer. I would have gladly stood there patiently and waited until she was ready. This wasn’t offered. just the rude comment. Made me feel like I was a third class citizen. And she said it loud. Embarrassing. So I returned when summoned. Embarrassing. I gave her my id and place my first bag on the scale. She immediately said how many bags today. I said 3, 1 for me and my wife has 2. Simple enough. I guess not for Felicia. She proceeded to act confused because when I checked in I put 2 under my ticket and 1 under my wife’s. She insisted to prove that i was wrong. I said go ahead and change it or leave it the same. I don’t care. She gave me a dirty stare. That’s when things went south. I said you are being rude. She responded with and I quote, “ no you’re being rude”. I said really. I said you should change this line from first class elite to coach. Because this is no first class treatment. Then she proceeded to ask her supervisor if she can deny boarding to me because I’m being rude. I have received below average service on airlines before. It’s no secret that some struggle more than others on customer service. But this woman Felicia. She takes the cake. She was confrontational from the minute I approached the desk. Inconsiderate, rude and quite honestly, vindictive. This type of customer handling has no place in the service world. I was always taught the customer is always right. And being considerate and helpful is your job. Based on this woman’s performance. Alaska should transfer her to a non customer facing job. Baggage handler, janitor. Etc. Felicia is unfortunately for Alaska airlines the first interaction your premium cabin customers will possibly have. Is this how you want them to feel? Is this the Alaska experience you strive for? Maybe Alaska airlines doesn’t care. I hope that’s not the case. There are lotta of options when you fly now days. I’m confident that a team member like Felicia and her poor customer service will send your passengers looking for...