Ruby Nails & Spa — Attraction in Seattle

I made an appointment for today. When I arrived, the staff didn’t seem to be happy to see me. I wasn’t expect a warm welcome since it’s usually not that important for a nail salon and I understand people are tired and overworked. They rushed me to pick a color especially after a walk-in customer got in 5 mins after me. When I showed colors I wanted, the technician just asked me to find it myself since “ we don’t have the same color. You have to look yourself. “ I was stressed for the first part of the appointment and really felt I have inconvenienced them. The technician then tried being friendly 15 mins later and picked two colors close to what I wanted. However the end results of the nail polish is probably the worst I’ve got - uneven surface, uneven colors, one of the toe nail shape is slanted... this is my first and last time being here. If the quality was good, I wouldn’t have written a review since I could have let the customer service pass. The only highlight is the neck massage...

Overall, it’s a nice nail salon and it has some perks that others don’t have (free Vietnamese iced coffee, good color selection, nice tv, etc.) However, I’m disappointed and don’t know if I’ll come back. I went here for the first time a little over a week ago and had a pedicure with regular polish. The big toes on both feet chipped within three days, even though I was careful. Today was the first day I could go back to get it fixed. I decided to get shellac polish instead (no pedicure today). I paid $25 last week and they tried to charge me $25 today. Normally it’s $40 for a shellac pedicure, and I am only coming back because the polish chipped so quickly. After explaining the situation they still charged $20 for the polish. They were friendly and I understand they are doing business and trying to make money, but it’s frustrating to have to come back twice within a small amount of time and end up paying more than I would have initially because of the extra...

2 stars only because No1- the work that I had was very well done, the person how did it was good but not very gentle, kind of rough. No 2 she never wear gloves and was touching me the eyes and lips with her bare hands (covid & monkepox) and unsensitized No 3 at the moment of cashing out I was asked how much she's adding as a tip, this time I asked if was mandatory to leave a tip (something given voluntarily or beyond obligation usually for some service) she looked at me very upset and demanding a tip, so I left only $2 dls out of total of 15dls for the cost of the service, while I was signing she turn around and start talking in her language (Vietnamese) with how looked like the owner/supervisor, I said thank you and she didn't even reply at all, unfortunately I had to go there because the place I used to go was closed. So If you want to get a clean good and professional service go...