Empire Bowl — Attraction in Sioux Falls Township

Very poor customer service skills, stay clear of this business!! I set up a reservation for the Hilton hotel I manage for our holiday gathering. I made a reservation and asked for them to email me some menus for food item options, which they did. When I replied back the day before the outing with the specific number of people and let them know I will order some items, I was told they couldn't host our group. I called a week in advance to set up the venue and informed the staff of location and specifics all for nothing. When I called the business thinking maybe we had our wires crossed and talking to Adam Flynn he had no interest in the situation other than telling me there is nothing he can do. He told me if I would of made a reservation they would of took my credit card, which in turn he is throwing the person under the bus that I talked to make it not his issue. Managing a hotel, I understand overbooking happen, but if I told my customers, sorry there is nothing I can do for you, maybe you can stay here the night before or after instead? At a hotel if we can't accommodate reservations we work with the customer to find a solution or other accommodations and in some cases pay for it. Just a thought maybe they could of tried to find out if other bowling alleys could host our group or cared about the customer to figure out a solution. A very poorly handled...

This place was TERRIBLE for my Nephew's 3rd birthday party! If I could give it zero stars I would! The staff was unfriendly and acted very ungracious towards us. They took it upon themselves to rush us out of the rented room as quickly as possible. One employee in particular, a young gal in a Roosevelt sweatshirt, began removing my nephews gifts from the table and everything else on it for that matter, so she could clean it up and get us out. Not to mention nearly ALL the arcade games were broken, and didn't even have 'out of service' signs on them. I don't even want to know how many tokens children put into games that were broken. The staff was snotty and acted as though we were a burden on them. When asked if we could get a box for the leftover pizza, we were told 'sorry, we don't have boxes.' They couldn't even get my sister ANYTHING to put the pizza in. I even asked for plastic bags, but apparently that was too much work as well. I will NEVER go to this place again, and I will be sure to tell everyone I know how terrible the service is here. Thank god my nephew is only 3, and didn't realize all of this! Now I realize why the parking lot is empty every time I drive by, I have...

go somewhere else. we were there at 3pm today and there was 2 of what, 32?, lanes being used and we were wanting to get one lane for the kids (2 of them) with bumpers and one lane for adults (2-3 of us) so we could bowl while they did but not have to deal with bumpers.. and the guy (who clearly thinks too highly of himself) told us we had to have 6 people for two lanes. the place was EMPTY. i could understand if it was busy, got busy, or if we planned on being there an extended period of time. so we just ended up having the kids bowl and they missed out on extra money that they could have had. by the time the kids played two games and left, there were a total of FIVE WHOLE LANES being used. give me a break. AND our 2 year old had a sippy cup and the guy at the counter almost didn't let us have it. he seriously thought i had vodka in it. are you kidding me? the girl working was new, and polite, and much more friendly and understanding but of course, the dude took over. first and last time going there. the tables suck too. and the only food was junk from a...