Get Air Management — Attraction in South Ogden

Went to the Yakima, WA location today with my 5 y/o and 7 y/o. 5y/o had to use the restroom, took her and the floor was covered in urine so bad her socks became soaked. We informed Vanda at the front counter and she stated we could purchase new socks but she wouldn't be allowed on the trampoline unless we bought a new pair. She even suggested putting the urine soaked socks on the outside of her non grip socks. We stated we would not as it was the businesses fault at the state of the restroom. Thomas, another employee approached us and asked us about the socks, he eventually took the urine soaked socks and provided us a new pair. He is an awesome employee and customer service centric. The other employee (Vanda) was more concerned with talking with her non- employee boyfriend than actually helping customers, in fact, it took a couple of moments for her to even realize we were at the counter to begin with upon...

I called because I paid a deposit for a party and never received confirmation nor did I receive a call to confirm the party. The person I spoke to wasn’t pleasant, nor did he make me ever want to book a party ever again. This is the 3rd time I’ve booked a party which means I know the process or how things have been done prior. He argued with me about confirmation and that they don’t call for confirmation. This company is unprofessional and this will be the LAST party I...

The Fayetteville GA location is understaffed, not managed, and it shows. The location is not clean and people eat throughout, even though signs are posted that this is not allowed. The bathrooms …. don’t go!!! The items in the pits are old and need replacing. Balls are all over the place and there is no staff available to keep things in order. The area for the smaller kids has the older kids playing in the area. Management needs to make some...