Hilton Garden Inn San Francisco Airport North

I realized after my 2 day stay at his Hilton hotel that Hilton standards have dropped terribly. This is not what I expected from Hilton group of hotels. Though I had the option to check out at 12pm noon, I was so upset that I checked out at morn 7:30AM itself, couldn't bear the issues any more.

1. They DO NOT Provide Water bottles to guests, the most basic thing ever you could think of is something that Hilton decided NOT TO give me stating "I need to pay for it". I was with my family with 2 kids and since the hotel location is far away from any grocery stores, I did ask for it but I was told on my face "NO". I ended up going to the store 2-3 miles away and bought it.

2. They DO NOT do ROOM Cleaning Service UNLESS you tell them 24hrs before. This means that the day you check in to the Hotel, you need to put a reminder on your clock that before you go to bed , give a call to the lobby and ask them to get your room cleaned the next day!! Wow, isn't that weird! I mean do you expect guests to remember all this? And when I checked in to the hotel, the AGM and the staff there DID NOT tell me about it also, so how on earth would I know that I have to do this!! It is neither there on the reservation email I have. The next day when I told the staff to clean, I was denied saying they won't do and all they ended up doing was just replace bath towels and remove trash! I have stayed in 100s of hotels across the globe but this is my 1st such experience.

3. Of course there is no room service which means you need to go down to the lobby (my room was on the 6th floor and none of the calls to the lobby worked so ended up going down every time I needed coffee, creamer or sugar).

4. I had struggles with the microwave in the room since the time I checked in until the next day morn 8AM. Though I informed them the day I checked in, the AGM there informed me that they will replace it. We went out in the evening, came back at night and I wasn't updated about what happened to the microwave. Next day morn I told another lady at the lobby to help and she sent the maintenance to look at it, though it ended up not being a problem with the microwave but the point here is Communication and how you handled a guest's concern. All it needed was a quick call to me or a message saying that "Hey, we checked it is all fine and may be this is what you need to do, that's it"!!. Lack of that communication shows how much as a guest I was valued.

5. Parking is really expensive. And then you end up paying for bfast also which is $20 per person. Surprisingly, when I booked the hotel on 23rd night via phone, I was told that the bfast was only $14 but when we checked at the hotel, we were shocked to hear that its actually $20 (food was not worth $20 for sure). I did ask them to verify the call records to validate if the guest was told so but the AGM there did not really pay attention to it.

Honestly am not realizing that being a Hilton Honors member or NOT , does not matter. Honestly, I am a member but believe me that it has no significance at all.

I am certainly going to bring this up via a formal complaint to Hilton and hope that someone at Hilton can talk to me, understand and I do get compensated for this (For sure , I am not going to be accepting ANY FORM OF HILTON POINTS as a Compensation!! )