Southgate Computers — Attraction in Southgate

Southgate Computers is the only Shop i'll go to!!! I live in South Dakota, used to live in Taylor Michigan off Northline rd. I built my daughter a mini itx build. I sent it via UPS paid $170.00 to ship. Sad news the PC would not post. So in desperation had her take the PC to Trojan computer shop in Trenton, Huge mistake! The guy was trying to tell me he'll give me a discount if i traded him my MSI GTX 980 Gaming 4G for a used 1050ti saying it's much faster because the 980's frequency is like 1250mhz compared to the 1050ti 1500mhz. That's like comparing a AMD FX 8350 4ghz to a I7 5960x at 3ghz. I was on the phone with him with my daughter there and he was arguing with me about it in front of her. I was like no it's not faster he was like yes it is like 5 times back and fourth until i said the graphics card stays! I thought it was the power supply explaining to Trojan computer guy in Trenton which is a Raidmax gold 850 watt power supply. That guy hates Raidmax products. I know! It's not EVGA, Corsair, or Seasonic, but that power supply for cheap is a beast. He tells me the power supply is bad my ssd is bad the motherboard is bad. I had to go to work so I had to get off the phone I hung up and the guy was asking my daughter if i knew what i was doing? when i build the pc. Just horrible experience. I feel the guy knew i was out of state and was trying to take advantage of my situation. So I had my daughter take all the pieces of the PC which is what we got back from Trojan, full build to pieces which I understand after I asked him to just put it back the way it came in. Seriously I was not rude to the guy in fear he would just mess things up more. I've been building computers for friends family for myself since 2001. That guy at Trojan thinks just because he owns a pc shop that the customer knows nothing. Telling me to look on the cell phone apps "whatever that means" he can get a GTX 980 easy for 20 dollars, Yes! $20.00. Idk why he wanted my card so bad. Sorry just wanted to tell a desperate situation story about building something out of love for his child and how I had no control over the situation since I live so far away someone trying to take advantage over the situation. Southgate computers took the parts told me what needed to be fixed and they fixed them for a very reasonable price. I know Southgate computers vendor which is where anybody that knows about computers buys from but still no hassle no arguing no trying to swap out parts made me feel very comfortable on the phone. And most important of all my daughter loves her computer! Thank you Southgate Computers!!!! 100 Stars!!! P.S. I'm posting this same review on Trojans and I think any bad review on here would be that guy from Trojan or any other computer shop's bad reviews. That"s how that guy made me feel just cutthroat. lol It was that bad. and i paid him 60 dollars just to get my...

To really understand my review is to also understand the problems I was having with my custom built gaming machine. I had encountered some errors loading windows and quickly decided this was way past my knowledge of computers to fix myself. I took it to, I guess you would consider a competitor?! with the hopes of having it fixed in no time. 2 weeks go by and eventually their competitor tells me that all of my main components are fired. Motherboard, gfx card and possible issues with memory. For a moment I was taken back by just how many major issues I had even though I came in with just 1 (I thought) simple problem. I entered the competitors business with my head down and without hesitation picked up my PC and brought it right to Southgate Computers for a second opinion. I met with a young lady at the front desk who was very supportive and would listen to my sob story. I explained to her that I needed some information on some of the parts in my machine and if they could help me find Serial Numbers in case I had to look for warranty on those components. They happily assisted me in finding the serial numbers and spent roughly 5 min to hear what issues I had before and after the visit to their competitor. I was told 3 days wait and it was exactly 3 days from the time I took them my computer. They quickly found that my Solid State Drive or SSD had gone faulty one way or another and that none of my major components were "Fried". When Southgate called the gentleman assisting me gave me all of the best options for a new SSD and even offered to install windows and get my machine back up and running. The call was short because I was still at work so I explained I will have to come into the store to talk about doing anything further, as my funds may not be exactly where I need them to do the extra stuff. I walked in and right away greeted by the same smiling face at the front desk. I gave her my name and wam! Computer came out looking good. They installed the new SSD and on top of that installed an operating system to hurry the process of getting back on my feet (FOR NO CHARGE!!!!!!!) Talk about customer service. They took an issue their competitor couldn't fix but gave me the customer service of someone who had major issues with their company. Talk about a class act. I really hope that if you have computer issues in the downriver area you are going to...

Prior to entrusting my laptop to Southgate Computers, my computer was working perfectly besides a minor issue with one of the hinges-it would not close properly. After reviewing local computer repair shops in my area, I chose Southgate Computers as they seemed to be reputable and had over 20 years of service in the community. On December 12, I dropped my laptop off and was told a $45 diagnostics test would be performed. They called December 29th and confirmed my hinge was bad and did not express any other known issues. The new part was then ordered. I did not hear from them - so I called on January 18th. They claimed the part was not in yet-but after stating I would rather pick up my computer and cancel the repair they instantly found the part. They called the next day informing me the repair was done but the computer would not turn on. They suspected it was the motherboard and I asked that they keep me informed while they continue to diagnose the problem. Another two weeks went by without hearing from them, so I took the initiative and called again. Cary, the owner, just so happened to talk to their supplier that day and could get another motherboard for $250. I was frustrated that they actually thought I would pay them to fix the damage they inflicted upon my laptop. Cary then stated “If (I) felt Southgate Computers caused the damage” he could offer $250 in store credit. I declined and picked up my laptop with the original hinge-as I no longer trusted their services, and was gravely disappointed in their customer service and lack of communication throughout the process. I would highly recommend you seek another business for your computer needs, especially repairs. I now have a laptop in worse condition than I...