Maurices — Attraction in Spring Hill

While I had great customer service in your store, your return policies are NOT conducive to today's times at all. I bought an item in a store while on vacation and decided to return it for a larger size. The closet store to Tampa, FL (where I reside) is over 2 hours away. I tried to return it online and was told I could not mail it back into the online department. I then called the store out of state where it was purchased and was told that I could not mail it in...I could only mail to someone local who could return it for a merchandise credit. NOT GOOD CUSTOMER SERVICE...this will be my last visit to one of your stores. I cannot tell you my disappointment in...

Went on a Sunday and the girls working were very unfriendly. No greeting as I walked in, no one asked if I wanted a room started. I used to be a frequent Maurice’s customer, and I was always greeted, I was always asked if they could help with anything, I was always asked if I wanted a fitting room started. One of the girls was very young and seemed like she was trying to avoid customers altogether, and the other (whom I assumed was a weekend manager) acted like she had tunnel vision and could only pay attention to the one person/task in...

I called the store in search of a specific dress & spoke to Bobbie who patiently got all the info and went to work trying to find it. She call me back later and although no dress, it was clear that she had gone above & beyond with exceptional customer service. That’s rare these days so she really made my day, even without the dress! Thanks...