Beyond Computers — Attraction in Springfield

To be fair, if I could give this place a 3.5 or 3.75 I would but that's not an option... I felt like a 3-star was too harsh but I also think a 4-star is likely too generous. There is at least one gentleman that works here that actually likes his job --- If you work directly with this person then you'll likely have a 4-star or 5-star experience. My wife went into their shop to pick-up a computer we had dropped off because they said it had been repaired. I asked her to get some details on what was wrong with it and what they did specifically to fix it and the gentleman she encountered (we'll call him the "not-helpful-guy" or NHG) working the front desk was, well, not helpful. She asked NHG for details and he simply told her he didn't know what was wrong with it and didn't offer to find out. She asked the NHG for someone to call her back with some details and we were never called back --- my guess is that the NHG didn't pass along the message. My wife called back today and someone much more helpful explained what they did. It would be great if whomever repairs the computer also stapled brief summary to your receipt on what steps they took to make a diagnosis and how they repaired the issue so that we don't have to play detective. I just referred one of my co-workers to this company but suggested if they encounter the NHG to ask for the person that actually seems to enjoy...

Our Mac laptop recently got a web browser virus we couldnt remove with paid malware removers. We called Beyond Computers and knew we would be choosing them to help us out. They had very fast service; we got the computer back within a couple days. They charged us very reasonably considering how hard to remove the virus was, and they did so without having to reboot our computer. Our computer also came back cleaned up physically. We will be using them again in the future. We also recieved great customer service via phone...

Had a bad solid state drive, Beyond Computers were able to recover my data and get the drive working again. Majority of my files were intact!

Communication was excellent, Staff was friendly. They ran me through my options and asked me how I'd like to proceed. If anything came up in the process they'd again consult me before moving on. This team really puts their customers first, These professionals make sure you understand and get the service exactly as you want it.

10/10, I would recommend this business...