Precision All Out Customs and Restorations — Attraction in Springfield

I have never had to give a bad review because I usually try to just not do business with places after I get horrible service. However, this one takes the cake and this owner deserves all of the bad reviews possible. I am a manager, so I know how talking to people is important and the way that you treat them is especially important when you OWN YOUR OWN BUSINESS. I went to get my windows tinted. I had a gift card. I was also going to give them more business by having my car detailed. BIG MISTAKE. I went in and 2 employees greeted me. Very friendly and personable. They talked to my child and were caring and pleasant. I told them what I was getting done as I had an appointment that day. One employee said, "great, let me look at your car, the price can vary." TOTALLY understandable. I have kids, I get it. The worker goes and looks at my car-says, "it's a kid car, we've seen way worse, it'll be 175." I said great and was about to leave. Then, Trevor, who apparently owns the place, came from the back or somewhere and looks at me and says without introducing himself, "keys". Wow. Not, "Hi I'm the owner I'm gonna double check your car or even just "may I have your keys" just blankly says "keys". Well, very very rude. Not a good start. I told him I already gave another employee the keys. He says again very rude, still not introducing himself or explaining who he is, "Is it unlocked" So i said "yes.". He goes out, looks at my car and comes back in looking all angry and says, "first of all, I need to put on a mask before I can even talk to you." Apparently trying to emphasize how dirty my car was? Super unprofessional. WOW. First of all, as a manager myself, if I thought that, I would simply say, " give me a second I'll be right with you". Get my mask, INTRODUCE MYSELF and continue in a professional manner to explain the situation. Then, after I WAS ALREADY QUOTED A PRICE OF 175, he proceeded to say it would take 2 DAYS and cost me 325 to get it detailed. Apparently, Trevor thinks that you need to detail the car yourself before you take it in so he doesn't have to do any actual work. I told him that was ridiculous as I have gotten it detailed by professionals many times before. He talked down to me and tried to argue with me that I had not gotten it done somewhere else before cheaper. Arguing with the customer! Lol. He either was having a bad day, (which you should never take that out on a customer), is always that unprofessional, or thought he could talk down to a woman and get one over on me. I'm sorry Trevor, my little woman pea brain is actually a doctor and I am not that stupid. And 2 days? What a joke. My husband, who is not a professional, ended up detailing it (probably way better than he ever could)and it took him, a 1 man job, 3 hours total. So not sure what kind of people they have working that it would take 2 days. If he just didnt want to do the job he should have just been honest. He talked down to me and was very attacking and tried to argue with me the entire time. The whole issue was the way I was treated. One of his employees even felt the need to apologize on his behalf for him. I feel sorry for his employees. They were all so so nice and seemed scared of him. I can only imagine what they deal with. Oh, also, I had to ask an employee who he was, because through all this he still never once introduced himself or explained who he was. I thought he was surely just a terrible employee that needed some training in customer service. TrevEr, I will NEVER patronize your business again. You need a lesson in customer service. If you let your employees deal with everyone, you will be just fine. Kudos to them. I looked at his other poor reviews and he always attacks the customer instead of trying to be professional and take responsibility so I'm not surprised. Also, he said he took pictures of my car. If he didn't think he did something wrong why would he need pictures? Well, I took pictures too and I don't care if you post pictures TrevEr. Just continue to prove how...

I went in for a quote on some body work for my car. Trevor was very straightforward with me about things he did not think were worth repairing, given the age of the car. He also explained for me several things that I could fix myself. I really appreciated the honesty because he prioritized what I needed and what was good for me, rather than what would make money for his company. He also waited for me when I arrived a bit later than I thought I would, and he actually spent about 30 minutes answering my random questions about cars in general (including ones that did not directly relate to auto body work or detailing), and even referred me to some places/names where I could go when I'm ready to buy a new car, where he was confident I'd be treated honestly and fairly. He didn't charge me for any of this, and showed actual interest by inviting me to reach out to let him know how it goes if/when I look into getting a new car through one of his referrals.

Update several months later (Google seems to not allow users to review the same company twice, but will allow editing).:

My family and I just bought a new car and less than two weeks in we found a long scratch on the front driver door that extended to the back door. I'm pretty sure my little one got excited and tried to draw on the car with a little stick or something. In any case, I dropped in to Precision just to get a quick quote. Eric and Andy came to take a look and said they thought they could buff it out pretty quickly and asked if I had 20-30 minutes. They gave me a quote, already low and very reasonable, and took it back to get to work on it right away. As promised, 20-30 minutes later they brought it back up front and it was good as new! Then they were courteous enough to go much lower than the already-low quote because they were able to take care of it so quickly. (I'm not giving the precise numbers here because I don't want them to be in an awkward position if another customer's repairs or body work is more extensive and would not be able to match this. But I can say 100% certainly that they were clearly just doing me a favor.) Not to be corny or sentimental, but it is really cool to go to a place where people still help each other out rather than trying to take advantage or charge as much as possible. Obviously I hope nobody needs this kind of work on their car, but if you do I definitely recommend Precision! I've now had contacts with Trevor, Eric and Andy and they have all been great and eager to...

I have been riding around with oxidation on my Headlight lenses for over a year that was so thick I had to drive at night with my brights on. I went to see how much it would cost to get new headlight lamps and they told me it would be $259 each not including taxes Or labor but I could try to go to precision detail because they do really good work. I went and I had a little over a half an hour before I was needing to be headed towards home for an appointment with the cable company. I was going to schedule an appointment for the next morning but the owner told me that he could get me in at that moment. Within about a half an hour I was getting my keys and leaving to go home. He had two workers working on my lenses at the same time so I could make it to my appointment. When I went outside and looked at my car my headlamps look like they were brand new. I was surprised because he had told me that a head of time he might not be able to get some of the oxidation off of it. He showed me the spots that he thought may be really bad. I will be coming back to get a full detail inside and out and also to have the crack that is alongside my headlamp removed. Thank you precision detailing I think I have a new best friend. Not to mention the owner and the workers are very friendly and they make you feel like they appreciate you bringing them...