Subway — Restaurant in Springfield

I went through the drive through at 4:57 p.m. on August 30, 2023, to order a sub for my son. I ordered a foot long meatball sub toasted on white bread with American cheese, light lettuce, black olives, banana peppers, and tomatoes. I delivered it. Then I got a call after my son had taken a few bites that it had mayonnaise and onions on it. He tried to eat so I would have to go back, but I had to pass by the place on my way home. I went with my son on the phone. They said I had to go back to get the sun before they could reimburse me or make a new sub. I went back to get the sub. I returned with the sub , and then they asked for the receipt. I kinda of slammed it on the counter. They said I didn’t need to do that. I apologized for that. They made the sun and still messed it up. They didn’t use the right bread. They used Italian instead of White. I did all this from 4:57 p.m. to 5:45 p.m. I have been going there for awhile, and this was the first bad experience. They didn’t even offer a cookie for the inconvenience. They were actually rude. There were 2 employees working. The lunch...

Had a pregnant woman in the restaurant screaming at both customers and another employee. Management did nothing even though, per the pregnant womans admission, her boyfriend was an employee. Management just stood there making sandwitches and said nothing as the pregnant woman threatened to follow a customer home to "beat her @$$" among other threats of violence. The only one who said something was another employee who attempted to stop the pregnant woman's tirade and stream of curses by telling her she couldn't act and talk like that in the restaurant. The pregnant woman responded by continuing to curse, scream, and threaten the girl working, saying she'd hurt her too. Again, management did nothing and said nothing as their customers, and now an employee, were threatened and berated. The situation could not have been handled worse, and the supervisor on duty didn't seem to care. Save yourself the drama and pick a different Subway. Maybe one that values their customers and employees enough to stand up for them and ask verbally abusive people to leave...

There was only one person working at the beginning of what would be dinnertime. We ordered two sandwiches, and of course had special requests (just a little sauce, lots of olives, etc).

Two full size sandwiches take time to make, especially when you're the only one working, and there's another car in your drive thru, but we sat at the window for at least ten minutes. When we unwrapped our food, we realized there were barely any toppings, and my "just a little" sauce dripped all over my hands, face, and the paper it was wrapped in (luckily that new Aoli sauce is very tasty). We basically paid for sauce and bread.

It TASTED good, it was just not the Subway I know and love.

Thank goodness for coupons, or we wouldn't probably come back.

TREAT YOUR...