Everly On The Loop — Attraction in St. Louis

Out of my three years living at Everly on the Loop, this last year when GMH Capital Partners took ownership of the building was by far the worst experience I’ve had. To preface this, I would like to mention that the maintenance team, Brian and Matt, are some of the best any complex could have, and have always been competent and quick with work orders.

To provide some context, I previously worked as a community ambassador for Everly on the Loop for 1.5 years under Landmark Properties before it was acquired and have some pretty in depth knowledge about the building, leasing process, and overall job that the leasing department is tasked with. Everly's current management is incredibly rude, incompetent, and will do their best to make you feel unwelcome in your own home. For example, their leasing staff is rarely truly available throughout the day - the managers are more likely found roaming the floors engaged in a long phone call or locked in their office doing their best to avoid eye contact with residents who have come downstairs to retrieve their packages, ask questions, or raise basic concerns.

Here are some warnings about the property

-The area is pretty unsafe - a bullet went through one of Everly’s apartment windows and management made every effort to ignore the incident - a picture of the bullet hole and where it struck the wall can be found below

-If you live on the 13th - 14th floor, forget about package delivery - you will most likely get your packages way after everyone else, as management will notice that you are “VIP” but neglect to deliver your packages until you manually come down to the office to find it.

-If you live near the 4th-5th floor near the gym area and common area, prepare to have a lot of noise and have your complaints ignored or ridiculed by management

-If you live near any of the garbage chutes, prepare to have a lot of smell, a lot of noise, and have your complaints ignored or ridiculed by management.

-Prepare to be charged through the roof for repair costs on move out - below is a summary of my specific move out charges and the offending “damages” - bathtub cleaning and carpet tile replacement left in the following condition on move out. Note: there is no negotiation with management - they will rudely shut down any and all reasonable arguments, complaints, or evidence in favor of their own wild fantasies.

-Every apartment complex needs a “bad guy” to shut down residents who don’t know the limits of their lease or blatantly violate it - as a previous leasing agent I can tell that management is rude for rudeness sake, and will hold you accountable for things that are not even included in the lease, you have not signed for, or policy that you are not informed of. The leasing office will blatantly lie to you and then gaslight you into believing they never said some things

-The leasing office is malicious - last year during move out the leasing office gave 1 hour notice that they would be requiring all residents to move out. No other communication was given about this move out time (not a single email) and a text screenshot is given for proof with timestamp. After this hour, many residents found their rooms invaded and their belongings dumped in the trash starting from 11AM. This is especially egregious since the lease clearly states that the contract expires on the ending day and not a certain time during that day. I’m sure management will reply to this review with a disingenuous apology and no effort to change themselves, as they have done to distance themselves from so many other negative reviews. Unless a major management change or sufficient training to leasing/management staff happens, I highly discourage renting from here.

Tldr: Everly on the Loop has a rude, insufferable management and the amenities and cost (both visible and hidden) are not worth the amenities. Management will ignore, ridicule, and bully you out of raising legitimate complaints and concerns and belittle you for trying to stand up for yourself. Please do not consider...

In a world where "credit" is just another meaningless word and "solutions" are as elusive as a mirage, there exists an apartment office that could put a professional contortionist to shame. The new leasing office? Oh boy, it's like they took a masterclass in "How to Make Things Worse."

Let's start with Ms. Unreliable, the verbal virtuoso of empty assurances. She waltzes through the corridors of broken dreams, spouting solutions as if they were confetti at a parade. "Oh, just shoot me an email," she smiles and promises. But guess what? The email black hole is her true domain, where emails vanish like socks in a laundry room Bermuda Triangle. And as for replies? Ha! Don't hold your breath, my friend. She's got a Ph.D. in dodging responsibility and a master's in mendacity.

Remember the good old days when the mailbox corridor was a testament to occasional organization? Well, now it's a carnival of chaos. Packages pile up like a game of Jenga gone horribly wrong. I mean, who needs to build a cardboard castle when you've got a treasure trove of packages conveniently stationed outside the locker? And here comes the grand finale: a bunch of prized graduation certificates, all dressed up in priority mail, left to fend for themselves in the hallway. .

Now, let's dive into the epic saga of the stolen takeout chronicles. Picture this: you order a meal fit for the gods, eagerly awaiting its arrival like a kid on Christmas morning. But lo and behold, the food never makes it to your doorstep. Summoning the courage to confront the apartment oracle, you're met with the revelation that they're simply not authorized to care about your stolen sustenance. But fret not, for there's a hero in the shadows – the elusive manager, rumored to exist but never seen. Oh, but if you want their precious reply, prepare to enter a time warp where three days stretch into eternity.

Ladies and gentlemen, there you have it – an apartment where promises evaporate, packages roam free, and your misadventures in cuisine theft become a symphony of bureaucratic absurdity. If you ever find yourself entangled in this farcical nightmare, just remember: the apartment office might not have your back, but at least you'll have a story to tell that will leave your friends...

Management is terrible - some of the rudest, condescending people I’ve ever met. Legitimate concerns about leasing are shot down. Also don’t listen to the leasing office’s claims about utility costs - get ready to add $60-70 to your lease every month if you’d like to be warm in the winter. The lease is also extremely predatory - here are just SOME clauses in the lease that will make you regret ever signing a lease here.

Clause 17: Entry - Gives the landlord the right to “enter the Bedroom and Unit at all reasonable hours (or, in the event of an emergency, at anytime), without notice to Resident and without Resident’s consent”

Clause 22: Move-Out - Landlord’s excuse to charge whatever outrageous repair costs to line their own pockets despite flimsy evidence.

Clause 24: Assignment - Landlord’s excuse that they “tried their best” with your preferences when you are truly just randomly assigned rooms that fit their logistics

Clause 32: Condition of Premises - Landlord’s excuse to charge you for any previous unrepaired damages even if you have timestamped photo evidence - your evidence will be ignored.

Clause 37: Amenities - “Resident acknowledges and agrees that Landlord has no obligation to provide any Amenities,and Landlord may temporarily or permanently remove any of the Amenities at any time without providing notice to Resident. Resident acknowledges that Amenities with mechanical components can be rendered inoperable at any time, and Landlord shall have no obligation to repair or replace any of the Amenities.” Amenities were closed for the majority of 2020.

Exhibit B Clause 8: Bad Check Fee - If anything happens with your bank, their website, or their own payment processing software, you are required to pay them $25 :)

Exhibit B Clause 20: No-Cause Termination Fee - IF YOU ARE TO TAKE AWAY ANYTHING FROM THIS REVIEW, KNOW THAT YOU MUST PAY 6 MONTHS RENT TO END THE LEASE (i.e. if your monthly rent is $1200 prepare to pay $7200)

Management is terrible and you will regret renting here as the cost is not worth...