The Martinique Banquet Complex — Attraction in Stickney Township

"Beware!!!!!" If I could give 0 stars I would. Hello, I am writing to express the devastation and disappointment we are experiencing with our venue of choice, The Martinique (8200 South Cicero Burbank, IL. 60459) in relation to our 15-year wedding anniversary & vowel renewal being cancelled due to COVID-19 restrictions. We booked our venue early January and were paid in full within 2 months. On June 7th 2020, we were set to renew our vows and celebrate with our close friends and family… that was until COVID-19 literally stopped the world in its tracks. I would like to start by saying that for starters, The Martinique never reached out to us regarding our scheduled date potentially needing to be cancelled or offering us any kind of communication regarding COVID-19 prior to us reaching out to discuss that matter. In fact, the only correspondence we received was a general email that stated they would be sanitizing and had remodeled. In efforts to gain some kind of information as to how they would be handling events that were scheduled should they be directly affected, we decided to attempt to get ahead of it and reach out ourselves. We initially did so on March 20th, 2020. On the first phone call we were instructed to call back on April 24th, because they would “consult with the owners” and have more information at that time. I expressed then that our vowel renewal was set to take place on June 7th and that I would appreciate some form of information as I had guests to notify, and so on. They instructed me to call back on April 24, 2020 as they “had no information.” On April 24, 2020 I called The Martinique back per their request. It was at that time that I was immediately transferred to Steve. Steve asked if we wanted a refund. Since it was offered and due to the state of the world in relation to the pandemic and the projected second surge that would surely prevent large groups from gathering once again (they require a minimum of 80 people for events which they had been paid for IN FULL), I stated we would be interested in a refund. Steve then said that we would have to once again wait for him to “consult with the owners”, but this time we would have to wait until “the first week of June when the owners fly in to handle this.” Keep in mind, our vowel renewal was set to take place the first Sunday in June. I then asked Steve about rescheduling. At that time he told me that we STILL HAD TO WAIT until the “owners fly in the first week of June.” I expressed to Steve that this was simply unacceptable as a business to have been paid in full and have such a disregard for communicating properly with the clients. What kind of business owner that is facing a pandemic that is causing you to cancel not just our event but almost 3 months of events, makes customers “wait until they fly in” MONTHS later?! I asked for contact information for the owners. I was denied access to that information. I was instructed “I had no choice but to call back the first week of June because that is when the owners would be in town.” At that moment, we felt helpless. This was the worst way a business could handle this kind of situation. My wife and I are business owners and have also had to deal with addressing the pandemic with our clients. We would have NEVER left them hanging for months. Why do the owners need to “fly in?” With all of the technology that is available (Zoom, Skype, Facetime, Email or a SIMPLE PHONECALL).That is completely unprofessional. Especially when you are talking about an amount well over $5000 ($2996 on my card and the rest in cash). I expressed how unprofessional this was and Steve said “ I can’t just go in the safe and give you your money back.” I suggested that they start by reversing the credit card charge. He stated he “didn’t have the power to do that either”. . At that point we were left with no other choice than to call back the first week of June. Keep in mind, HE OFFERED the option of a refund IN THE FIRST PLACE and HE INSISTED that we had to wait ANOTHER MONTH until the owners fly in for any...

My experience with having an event at The Martinique Banquet Complex simply was fantastic! I can’t emphasize how perfect the room was for our mother’s 66th birthday/retirement party. We held our event in the celebrity room at The Martinique. I’m not sure how the other event planners that I was working with came across this room but it was absolutely perfect. The theme for the night was a night out at the movies, similar to a world movie premiere, red carpet type of event. The room even had two larger than life Oscar statues in the room and even a celebrity suite that we used for something special as well. Our theme included all black so we were able to get the table and chairs decorated in black fabric. Everyone was asked to dress in all black attire and the black décor supplied by The Martinique staff made the atmosphere very elegant. By the time I was able to visit the venue (there were other event planners spear heading this event) I was only able to meet and interact with the executive manager Julie but I’ve heard great things about Fernando as well. Julie was great to work with. If you want to work with someone who a no nonsense person and on top of their game Julie is it. She is reassuring as well as she was also available during our event. If anything was needed she was available to help us through it.

This was a very special event, we wanted a top notch presentation. This facility and it’s staff left a lasting impression on us. The staff, this facility and more specifically the room we had not only met our expectations but surpassed them and we and our guest will always...

We had our wedding there and it was amazing. Right from the start Jennifer helped us so so much. With all the questions we had and the weird request we made. She found it cool that we would be getting married on Friday the 13th! Months went by when we put our first deposit and we had questions. We went ahead and called her to answer our questions. For a couple questions we had she had to follow up with us. She always followed up pretty fast. We always felt comfortable talking to her. There was a couple calls that I had to speak to the other staff but they were all professional and willing to help with anything. 2 months before the wedding we wanted to maks sure that everything was going to go according to plan. We did a timeline and finished up pretty quick. 2 weeks before our wedding i think i called them at least 10 times. They pretty much knew me by my name. Lol. The night of the decoration Miguel was a huge help to us. Anything we needed he made sure it got done. We stayed there for a long time trying to make sure everything was decorated nicely. The day of the wedding came and after the ceremony we made it to the reception. Miguel went above and beyond in making our special day memorable. He even brought things from his house to decorate our hall. Since our wedding reception was on a Friday the 13th it was a spooky theme. And he did amazing decorating it. Thanks to all the staff that helped us a lot and especially Jennifer and Miguel. They...