Stow-Munroe Falls Public Library — Attraction in Stow

I love libraries and have worked in the Columbus Metro Library System for years. I know how to give good customer service and what it looks like to receive it, but unfortunately, I did not experience good customer service today at the Stow Library. I obtained a card so we could use materials when we are here in Stow to visit my 98 yr old mother-in-law. I came in today and made the mistake of asking the person at the check out desk if she would check in my 5 dvds so I could be assured the card was cleared before we left the area. "We do not check in items at this desk" was her reply. You can check on line later to see if your card is clear. It would be understandable if there were a line of customers waiting for her to check out their items. However, that was not the case. There was no one in line. Since we were leaving the area, I would not have been able to check online to view the status of my card. I explained that, but evidently, policies are more important than people. It would have taken all of 2 minutes to check in my 5 dvds and let me know my card was clear. THAT would have been good...

It was my mistake first of all that I used their library PC to do part of my AI project. I collected almost an hour worth of data on the computer. Before I was done transferring the data to my thumb drive, the computer restarted itself. I talked to the desk about the data recovery. They replied, "there is no way the data can be recovered". They added, "I should always save my work". I told them, "Well that's what I am trying to do and the computer restarted itself." Then I asked if I could use another hour to replicate the data. They said, "No, each person are limited to one hour due to Covid-19". My one hour at the library was a total waste of time. The best thing they could do is to say sorry and they didn't even say sorry. They just blamed everything on me for not saving the work. How would I know the computer restarts itself 6 mins before the time.

Those old fat women have no clues when it comes to technology beyond wiping off the tables and chairs...

This is a WONDERFUL library. STOW/ MONROE FALLS LIBRARY stands as the heart of a community that treasures literacy, author events, children’s chess clubs and tutorials. The children’s events and teen art projects are well attended and creative. This library offers everything from yoga and meditation classes, to live monthly classical music performances. Their monthly free events include: jazz concerts, exotic food and cultural demonstrations, civic and historical outreach presentations, and holiday celebrations designed to entertain and enlighten diverse, multigenerational audiences. They boast bi-weekly one-on-one technology tutorials with librarians who are specifically trained to teach people of every age and competency computer and research skills. The Librarians and event coordinators on staff are exceptionally helpful and knowledgeable about their community and erudite...