Braidy Jewelers — Local services in Stow

While Braidy Jewelers does a great job fixing jewelry and handling items with care, I had an awful experience at their location. I was picking up jewelry for my mother who had passed 6 months ago. I went in to pick up the jewelry. I explained she had passed. The young gentlemen was kind and had to get the store owner to see how to go about giving me the jewelry. The owner was lacking all empathy and kindness; he immediately told me he couldn’t just “hand” over jewelry to a random person because if “I were her she wouldn’t want that.” He continued by saying, “if we give this to you and she walks in here she’d be really upset.” I only said “okay”. He told me I would need the receipt she had to pick it up. I explained that we’ve already gone through her things and the receipt was now gone or was swept up with her other stuff. He told me I needed a death certificate to do so. I explained I was from out of town. Not once did they express condolences the first time I went in, but rather, made it an incredibly painful experience. I understand that there are processes to follow when handing over jewelry, but his delivery and lack of awareness was shocking. Luckily I had a death certificate in my car. I promptly went back in. He examined the death certificate and questioned me many times. Once he realized I was not lying, he then said he was sorry for my loss. He then went on to ask how she died and how old she was. Immediately after, he turned around to a woman sitting at the counter and repeated what I had said. They continued talking about my mothers death, as if I was not standing there, for up to five minutes. Not only did he break confidentiality directly in front of me, I found it so hurtful the way he simply talked about my loss with another stranger I do not know right in front of me. I am disappointed in their handling of my experience. While I understand there are systems and procedures they must follow that I am happy to accommodate, their delivery and lack of discreetness directly in front of me was not only hurtful, but shocking and wildly...

Honestly, I think it’s a shame to write this review. The only reason I am writing this review is because the matter in which the son of the owner treated me. I own the law firm across the street, and my family has done business at Braidy jewelers for years. I brought my wedding ring in on a Monday morning to have a small diamond replaced and asked if it could be ready by Thursday afternoon. One of their newer employees helped me and said he thought that would be done. I called Thursday morning at 10 AM and left a message that I was coming to pick up The ring later today and I wanted to make sure it was complete. I didn’t hear back from anyone so at 3 PM I called to ask if I could get my ring. The sun answered the phone and said it wasn’t put in the right spot so it would not be done today or if I wanted to stay until 7 PM I could possibly wait, and he may be able to have his father get it done. I said that I could not wait because I was going out of town but I’d like to have my wedding ring for our trip. I told the son on the phone but I’d like to come get my ring for the weekend and I would bring it back Monday morning if they could just have it done by Monday at the end of day. The son was incredibly rude to me and told me that he couldn’t prioritize my ring over anyone else’s. I obviously wasn’t asking for special treatment. I was even giving him a chance to make right the fact that his newer employee made a mistake I went in to pick up my ring and said I thought it was very unprofessional how he told me on the phone that “ I need to understand how business works”. I told him he’s incredibly rude and unprofessional, and he asked me for my receipt and kicked me out of the store. What a shame. If I was his father, I would make sure he learned how to talk to customers so they didn’t lose more of...

Very upset with the customer service. Tony is rude and condescending. Make sure you insure your jewelry when you purchase from him, this is what he told me when I came into the store to ask about returning earrings . My husband bought me black diamond earrings for Valentine’s Day, purchased them January 11th (planning ahead). 30 day return policy- ok. When he bought them he was reassured screw on backs were very secure. After a week the secure backs failed and I lost one. Ended up finding it and brought it to the store after calling a couple days prior to see if I could return or what we could do. Tony was not in the store, I was placed on the phone and told I should have insured them that’s what everyone does. Then I was told that if he allowed people to return things everyone would just scam him. He said store credit or nothing. When I called I was told they would replace the post for me- never offered in store. So I said fine I’ll look around, only to have the woman in the store ask me if I’m sure I put the backs on correctly and did I know what I was doing with them. I got irate and snapped at her told her yes I know how to put earring backs on and told her to give us them back and I would never be shopping here again. For a small local owned business very disappointed in the customer service and accusatory tones. Beware of quality and security of their jewelry, don’t expect to be taken care of if you need any type of customer service...