Powerhouse Gym — Attraction in Stuart

Disappointed. After being a powerhouse member in another city for over 12 years, I moved here and looked forward to rejoining another powerhouse Gym. I had noticed a sign outside this Stuart Powerhouse location that read "10 bucks signs you up" but it was raining and I decided to come back. Came back a few days later, to join and sign was down. The guy I spoke with at the counter was nice and definitely dedicated to his fitness schedule. I asked about the promotion and he said it had just ended but under the circumstances that perhaps management would waive it. He went to get the manager and you could tell the manager didnt want to speak to me. He tried to brush the staff off so I motioned for him to come over. I asked about the promotion and he said it had ended 10 days ago and that it is a "hard date" and no exceptions would be made. I told him I had just seen a sign outside the other day and he said it stayed out longer than it should have. He went on to say if it was a day or two he may have accepted the promo fee but he was not willing to now. SO...they wanted 36.00 (enrollment fee) to join and then my first month of 39.00 per month for a guaranteed 3 months (contract) and after 3 months they charge an additional 41.00 for an annual fee that will continue every year for the length of my membership. He was quick to tell me the enrollment fee isnt very steep - but I guess it was steep enough that he wouldnt waive it. Here I was ready to join, cash in hand and he didnt care. THAT gave me an idea of the type of gym I was at. I walked out, went to the YMCA where they waived the enrollment fee and I pay 6.00 more and have a pool and a ton more classes. Plus no contract. I understand rules and exceptions but a bird in the hand has always been my way of conducting business. If its not the manager, then its poor policies from the...

I enjoy attending Powerhouse Gym as it has several fitness classes. I especially enjoy Pickleball as it has allowed me an opportunity to meet others with similar interest. Mark does a great job including everyone with different levels and skills feel welcome! His people skills and leadership style have kept many friends coming back for recreational and competive events! My friends and I enjoy the Tuesday Ladie's Night and Thursdays Coed Pickleball Games! Under his leadership many of my friends have learned to play the game as he coaches and makes everyone feel welcomed to play at Powerhouse! I have been playing Pickleball at Powerhouse for nine months and I have enjoyed the lessons coached professionally by Mark. His commitment level and enthusiasm for the sport is contagious! It is why I am inviting friends and neighbors to attend and enjoy a friendly atmosphere. I used to play college level softball and have seen dedication from coaches and know the hard work and commitment that is put I to practices and it's players. Mark shows up on Tuesdays to assist the new players with skills and strategies! His commitment and engament has many friends coming back to play at...

Gym looks great and fully equipped. However, I called in to ask about their passes since I just moved to the area and my regular gym is kind off far. So thought to try this one out before signing up. They offered me a 3 day pass without any mention that I will need any documentation, in fact I asked if we need any paperwork. I was told I only have to fill out a quick form.

Long story short, I pass by the gym to take their offer during a heavy storm. I rush into the gym introducing myself, drained in water from the rain. Luckily she remembered me. They needed my ID which I wasn’t told about, therefore didn’t have it on me. They didn’t care. Didn’t offer to start my workout and wait for the heavy rain to slow down or stop and then do the paperwork for a day pass!

Didn’t bother to understand nor explain to me. From where I see it, they have enough customers and could care less for signing up new members from their competitors.

Was honestly considering signing up with them and not use the whole pass due to my work schedule. But after this carelessness, I will drive 30 mins to my regular gym and call it a day! ; )

Wish you...