Castle Megastore - Tacoma, WA — Attraction in Tacoma

I have been loyal customer for years, appreciative of what is and should be a customer centric experience when buying products sold here. Today, 3/9/2021 at 515pm I had the absolute worst customer experience I've ever had purchasing anything anywhere in my life. No exaggeration. First thing I found odd when after browsing for 15 minutes trying to find what I had hoped would be no more than 500 dollars of items on my list (just being mindful of budget) was that not one had once acknowledged i was in the store. Normally a polite hello and offer to help find a particular item is given within 5 min of entering. And on this day I needed help locating the items that would fit my needs. After testing some toys and growing irritated that not even half of the ones I tried were charged i looked to get some assistance. There were 4 or 5 other shoppers in the store, some looking equally lost and I found one employee standing at the far end of the counter staring into a computer screen. She appeared to be the only employee on the floor and I relaxed a bit thinking that it was just a staffing issue and sure that she was doing her best to keep up as maybe another employee was a no show or on break. I located an item that was devoid of any pricing or even a manufacturer and decided to polity ask more about it. I walked over to the employee who appeard to be in the middle of a staring contest with the computer screen with extremely high stakes. After an awkward 30 seconds of standing right in front of her I made my first mistake. I asked where I could find the item in had in my hand. I immediately knew I should not have woken the monster before me, who breathed a deep breath before snapping her head up and snarling " those are locked up so i have to get them." I froze for a moment as the eyes of the beast made it clear that she shall not be bothered with such trivial questions again. I swallowed, and and stammered" H h h h how m m much is it"? The beasts eyes became fiery slits of hate, " 99 dollars" it snapped as it turned back to the computer screen thinking she was finished with this lowley peasant and his empty pockets. "Ill take it" I said after a confused look around to see if this was a prankshow being filmed seeing how much a customer will take as far as customer disservice. The beast stomped over to the cabinet snorting and huffing threw the doors open, and retrieved my item. She marched it back to the checkout area and slammed it on the counter before she began her staring contest again but this time, at a computer screen opposite of the one I was waiting at since that was where she left off. Figuring out I was on my own as far as searching out the rest of my list, I made several laps around the isles finding two possibilities. I needed to know more before I could make a purchase and reluctantly but slowly approached the beast once again. I immediately regretted not leaving the store prior as she roared her displeasure and fiery gaze in my direction. I asked my questions without getting any response that could be considered anything but disdain at my existence in her presents. Me, being at a loss for words, clearly confused and looking around for the camera crew to let me in on the joke managed to stammer " y y yes. I guess so" when asked if that was all. The beast never did test the item show me the item, make any type of conversation other than snarling my total at me. She threw my change and the item in purchased at me from under the Plexiglas before once again returning to her original post at the opposite computer station. I would have just walked out with out purchasing but figured it least the store got a 100 sale and I bet that will be about all untill she is off the clock tonight. This was not my usual experience here, but was more than enough to make sure its my last. Ive never been treated so poorly by any salesperson ever in my life. She was genuinely offended and made it very clear that I was not entitled to even speak in her direction much less buy or ask about...

I would have loved to rate 4 or 5 stars but I couldn't for 2 reasons. The girl who helped me was very kind and very helpful and she did a great job. I arrived right as she was getting off and she stayed longer to help me out in the shoe department. so a huge kudos to her. however, the shoes, (and li did try one on.) I did not realize that the material that the shoes were made out of would stretch, so the first time that I wore them within moments, the shoes that I thought fit snug when I tried them on in the store suddenly when I actually tried to wear them within moments my feet were swimming in them and my toes were slamming up against the the toe of the shoe creating a lot of pain. And reading your return policy it's aparent that I can't return them so I was pretty bummed. And I can't blame the salesperson because she did a great job but I came at the wrong time of day and I think everything was rushed and I wasn't as informed as I should have been. so my experience with the shoes was disappointed the rest of my purchases however we're wonderful. Which brings me to my second reason. The lady that was working the cash register is extremely bubbly and extremely kind and extremely nice however I waited and waited and waited to check out for it must have been 15 minutes while she went on and on and on about the product that the people in front of me were purchasing and proceeded to tell them absolutely everything under the sun that had anything to do with, (anything at all) with the product that they were purchasing, including how to get a hold of the warranty department the warranty itself verbatim, what everything was made of where it was made where it was sourced it was a little bit ridiculous and this whole time I'm just standing there for 15-20 minutes it was ridiculous so although she was very nice and very knowledgeable and by most definitions a great employee because she was so helpful but she needs to be aware that there are other customers and they don't have all day to stand around for no reason it would have taken her 2 minutes or less to say excuse me one minute let me help this gentleman real quick and then I'll come back and explain everything to you and the customers would have been absolutely fine with that I guarantee it. For those two reasons I had to give it a three-star I hope that my next experience...

Well, I wish I would have gone to Silverdale. My boyfriend and I, made our way around your store, a few times. Looking at everything. Watching all the employees follow us around like we were stealing. I have never stolen anything in my life. And you made me give you my big oversized bag with my purse inside. How embarrassing. I have everything in my oversized bag, that I can think of. I always feel like I forget everything and never know what exactly I’m gonna need. THANK YOU!! Just what I want everyone to know. Now that i totally feel stupid. I have Multiple Sclerosis. I forget everything. Sometimes it is the kitchen sink I need. Having all my needless things makes me feel better. Because you never know. I guess I just look at it as all my stuff needs to come with me just in case. And I have used my things on multiple occasions. Therefore, it’s not really useless stuff, when I have used some of before. I really don’t care what you people think. I’m not a thief. Most likely I won’t ever be back. There was nothing wrong with my boyfriend and I walking around pointing at different things talking about them laughing in our own little world. Flirting like high school kids. Well it was a little fun until we got irritated being asked for at least the 10th time if we needed any help or if we were ready to check out. I didn’t know there was a time limit on how long a person could be in the store. Thanks for making us feel like we were thieves. That makes me want to come back to...