Super Smash Video Games — Attraction in Tacoma

Honestly surprised at my experiences I've had here based purely on the reviews that so many others have left. Customer service was dreadful. Return policy is inadequate. I have the feeling that this place doesn't even test their games for functionality, that they instead find satisfaction in the game merely booting up. I've had 3 out of the 5 games I've purchased here freeze within the first 5 minutes of the game. The first time a game froze I understood that disc's in their nature may have imperfections. The second, I thought maybe I was just having bad luck. After the third, the 100 dollar Fire Emblem game I purchased malfunctioned, I was upset, to put it lightly. If they sell you one of these lemons and you don't have a receipt and/or don't return it within 7 days you're out of luck. Of course I purchased this as a birthday gift for my girlfriend and planned it well over a week in advance. Seems kind of scummy that a business would operate like this. Leaving bad reviews is distasteful, but this business was unwilling to compromise and I at that point felt it necessary to share my experience.

in response to the owner

It's apparent that you're attempting to condescend me, for whatever reason. I appreciate it actually. It's a perfect example of the type of treatment I experienced in your store. At least you're consistent. As for the "no receipt." I nowhere stated that I didn't have a receipt, and also never stated that I attempted to return it months after the so very gracious 7 day time period you've allotted your customers. I realized the game wasn't working day 9 and was basically told I was SOL. I left this review like 7 or 8 months ago, but edited it last night after noticing I had left of some vital information. Anyways, I was merely reiterating your policies to potential customers, as you do yourself admittedly on every receipt and on signs at the register. I do however agree with you on one thing: I'm an absolute moron for expecting a game that you have selling for $100.00 to be a functioning item. Jesus, to think something of that value would've been tested prior to being put on a shelf in your store. I obviously expect too much...

So I bought a couple games from this store, the two Sega games I bought doesn't work on my new 3 in 1 system, showing a green screen. Before purchasing I asked one of the employees about returns, he said I had 7 days. There was a display that says store credit only. The fine print is left out. I asked about exact exchange but none the same, I saw on receipt store credit is per manager's approval. He did show it was working on his system which was different from me, cleaned it with a q tip that shows how dirty it was. I asked him why sell merchandise if it's dirty, I know other businesses would clean them when games get traded in. He said it was unrealistic to clean every one.

I would highly recommend not buying high priced items from this store because you would not get your money back on it. Especially for a game power blade 2 trying to sell for over a 1,000 when can be found for 20 to 40 dollars online. Anyways, if you are buying from them, ask them to test the games in front of you first before buying. I attached their return policy which wasn't shown at their register in full, fine print left out they probably will post it up after seeing this. Or buy a cheap item, see receipt they send through texts to read return policy before considering to buy high priced items. Buying from a multinational store is better off.

Response: I asked if you had a return policy, you said had 7 days, did not say anything else regarding that. Also, . No way holdding hostage, just explaining experience and how you were vague with policy but now it's posted here so people can be aware of full policy beforehand instead of what you have...

The “Super Smash Video Games” store & their employees are beyond amazing. I go to this location pretty often & not once have I ever had a bad experience, nor have I ever left the store feeling ripped off/upset in any manner. Their trade in prices are extremely fair in my opinion, they have huge selection of games, and if they don’t have what I am looking for when I go on the staff goes above & beyond to help me find what I need elsewhere or put me on a list to call you if someone else brings that item into them. A lot of stores would just tell you “oh sorry we don’t have it, keep checking back” because they don’t want to give competitors the sale, but these guys have given me multiple other resources to find the parts I need. Anytime I bring something in that they cannot take, they always make sure to explain to me what the issue is & how/if it can be fixed. They are super knowledgeable about the business they’re in & they don’t seem to mind giving advice/help when asked. If they don’t know how to answer my questions they will ask other coworkers for their opinion & will look up what I’m asking if no one else knows around them. Every time I go in to this location I come out with more knowledge & feel confident that I am being given accurate information. I have always been treated with the upmost respect when I go in & I would 100,000% recommend SSVG to any friends or family with confidence that they will be treated in the same manner. You guys + the young lady who works in there are ALL amazing people & I can’t thank you all enough for all the help/advice you...