Altitude Trampoline Park Tampa — Attraction in Tampa

This facility is a decent place for those that need to get out for a few hours to have their kids jump around and burn energy . It’s spacious with different jumping activities . It’s definitely not a location to stay long term or host an event . We hosted a birthday party for my daughter in a private event room yesterday and it left much to be desired . My family and I have done several events in different venues across the city and this was our worse experience . Very disorganized, lack of communication , and the service skills where minimal. Prior to every event we’ve hosted we’re use to getting either an email or phone call by an event specialist or facility staff member finalizing any details , updating any last min guest counts or packages , or going over any FAQs . We did not receive one . When we took it upon ourselves to call 2 days prior to the event to ensure all was well we where told we where good to go . They didn’t advised all food is outsourced and that we had to order it ahead of time for our guest to eat . We also weren’t instructed that in the obnoxiously long brochure that’s in a tucked away hidden link in your order confirmation this info could be found in small print . Nonetheless all of our guest minus our accounted for children where famished the entire time until about the end of the party when our emergency order of pizza arrived . That pizza was cold ( given the presentation you could tell it was left sitting for a while) and was non appetizing . Everyone ate out of hunger. Getting pitchers of refreshments was like pulling teeth and did not arrive until almost an hour later when I instructed the hostess that I understand there is a cost and refills aren’t free I still wanted refreshments. Towards the end she kept insisting on free water so our guess is they don’t have a fountain machine and outsource their refreshments as well . Which leaves a lot of questioning given it’s a jump park and naturally party guest will get thirsty and you’ll want to give them options . They where taken back at my group size in the beginning but I specifically indicated how many children and adults where attending . So they accommodated last minute ( these are things event coordinators that call you go over typically). The service was lukewarm as I feel the only two people that provided any type of customer service where the hostess that was trying to make our event special given the circumstances she was dealt ans the lack of resources she was being provided and one front end cashier that was kind , but throughout the event some of my parents kept complaining about being spoken to rudely ( even my husband who was paying for the entire ordeal ) and being treated poorly by workers . It got so bad I had to go to the service desk and voice my discontent . The only consolation we had was we kept all of this away from the kids and they had an incredible time . They didn’t want to leave the trampolines. All in all the facility has great potential to knock it out the park and be a major spot here in the city. As mentioned it’s a good quick stop location , but it definitely has a lot of room for improvements in other areas . We probably might return one day as single jumpers but most likely will not return as...

my family comes here often and our children love this place. My sons even convinced me and the Mister to put on a pair of socks and jump with them once or twice. It's awesome watching the kids and pre teens flip all over the place giving my 5 year olds the heart to try it themselves.. I recently came when it wasn't as busy as usual and observed the pre teens and teens playing dodgeball and trying to convince each other to try flips they were normally scared to do. I thought it was awesome. I've been trying to figure out where to throw my 17 year old niece a cute little "good job" party and it dawned on me, here! (I'm older and skating was the ish when I was 15/17, she didn't think so when I mentioned it, with just a odd face, but didn't say no, not trying to be rude) Excitedly that I had found the perfect spot and spur of the momen I had asked two boys , maybe like 10 and 13, if skating was a thing anymore and would they rather skate or jump in a place like this... they both at the same time said they would rather do jumping.. and skating wasn't even around anymore. Super excited I started talking to my sister about this place and how this is where I was going to throw her party.

About 10 minutes later, with slushee my kid spilt being on my hands, I was walking to he bathroom to clean them with them out in front and he manager lady had walked up to me introducing herself. I was under the impression that she was coming around to talk to the few adults that were in here, like customer service style, and kinda put my left hand up to shake it. She dismissed the gesture and told me that some concerned kids had came up to her to let her know I had asked about skating or jumping with a puzzled look. I had explained my niece thing and she seemed like she could care less she just wanted to approach me and tell me that it looked like i was soliciting for a skating rink and that I "probably shouldn't do that again," with a fake smile, deafly listened to the rest of my statement and walked off. A few seconds later I seen the same manager speaking to a crowd of 4 and they were looking directly at me and my son, that was were I decided to write this review.

I truly see her point now and didn't really view it as that before hand because it was a harmless question to two kids, so I get it. But of the dozen times I've been there before I have never had any one ever approach me and thank me for the business I repeatedly bring. It was a little disconcerting. Will it effect me bringing my kids there and still possibly having my nieces party there, no. But being a customer service manager of my company for 13 years, the only suggestion I would have is if your going to take personal time out of your shift to approach your repeated customers with concerns of something that would possibly harm your company "solicitation" then maybe you should also concern yourself with approaching your customers to thank them as well and ask them if they or their children are enjoying themselves. Just...

Not so good. Our party was today (8/5/17) at 1pm. First, let me write that I do 'on-the-spot' bitching, but I didn't today, so that I would not ruin the party. Checking in was awful. Were it not for a manager passing by asking if I'd been helped, I would have probably been standing in line a whole lot longer. An employee standing in front of the only computer that did 'party' check-ins, saw me and said, 'oh no- I'm not checking anyone in.' You could tell she was new and didn't know much about anything. If you have trouble smiling or putting customers first, then you probably shouldn't work there. Our hostess didn't put our child's name on the announcer board at the edge of the table. We thought that was the norm to just announce the reservation time until we saw another host preparing for the party that followed ours put that child's name on the board. We were like 'what?'!! She had a whole 2hrs to put our child's name on the board. Instead, it read 'Reserved @1pm.' I have the pics to prove it. Our hostess was completely disorganized. She moved our trash can over several tables away, not sure why because our party wasn't done and we were still throwing things away. Thank goodness I brought my own trash bags; I used 3bags of my own. Also, we were not given enough napkins. I brought my own, just in case, and everyone used what I brought. We were on the second level, so maybe they were short on trash cans and napkins. I counted 6napkins on our table. The pizzas were ordered out, so when we ran out of food, we waited about 25 mins for the next pizza. You can not bring outside food, so we were stuck waiting. Wish we would have been told these details. There is a snack bar, but not with real food to feed your party just in case more adults came than anticipated. The entire time, not one manager came by to ask if everything was ok with our party. We complained at the front area. Be prepared for a bunch of teenage staff members not fully trained on their functions as hosts. They gave us 2free passes for our inconveniece, as if that made our bday party better. There are probably better staff, but I couldn't tell if they were at work today. I blame dissatisfaction on management staff mostly, although common sense could have kicked-in with our host. Management should make sure all staff and hosts make the party a pleasant experience. All hosts should do the same thing, for every party. Very unpleasant experience as a party reservation recipient. You are better off telling your friends to show up, have already eaten prior to coming, and just enjoy the bounce area. Reserving a party table or room is a waste. There are tables available for non-party people. On a brighter side, the bounce area is lots of fun for young and not so young. Make sure you know exactly what you're paying for when you...