AVEDA Salon Norrell | Hyde Park Village in Tampa, United States - reviews,open hours,photo spots,things to do

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Robin LeighRobin Leigh

UPDATE 7/17/24. The co-owner of this Salon, Rebecca is relentless! Two years later she is harassing me over this post! I deleted a photo from this post two days ago. As a result apparently Google updated the date. I get a call from Rebecca who continued to repeat herself that she is going to send me photos of this post to see what is going on. I explained to her that I am sick, I can barely speak, that I did not post a new review saying I was in two days ago, that I deleted photos from my review and that was it. She would not stop. She would not get off the phone even though I am sick. She then said she was going to get my review taken down as fraud because the date changed. She was as rude, unhelpful, and bulldozed the conversation just as she did two years ago when this salon DESTROYED my hair (it has never been the same since). I stand by my review to RUN!!! 9/23/22: RUN!!!!!! Please see before, inspiration, and after photos. This is the second time this salon has ruined my hair color. I went back because I was told I was now with an “expert”. The staff is not trained in proper techniques. My first visit my highlights were applied with an incorrect technique. This time I visited with light hair and naturally darker roots see photo) and asked for more or an ombré root (see photo). When the color was first washed out I had a full head of dark hair, all blended. My blonde hair that was not meant to be colored was never protected when washing out the color. She said this can be corrected my removing the toner. After this process was done the color that was just done was removed leaving my hair a slightly lighter than the brown, a bronze orange color. -I was then told that I am wrong, that my hair is back to platinum blonde at the end, and that if it isn’t platinum blonde she must be blind -When I then had to hold a photo of my hair next to my current hair I was told that it’s not her fault that the dye is very dark and will spread to my hair when washing out (this can be prevented by protecting the hair) which is conflicting her previous statement where she just argued I am platinum blonde -She then told me that I needed to see my hair dried and curled, that will somehow change the color and I will like it -I was then CHARGED FOR THE BLOW DRY she insisted on, and charged for the root ombré color and toner that had to be removed -When asking to speak to a manager about these charges I was yelled at, talked over, and told that they were GOING CALL THE POLICE if I did not pay, that she was at a soccer game and did not have time to deal with this -After hanging up on me at 8:35 the receptionist told me that I need to respect her time also because she was supposed to finish at 8:30. When I explained the scenario is a bit different because she is at work and paid to be there and I am being forced to pay to be there - she then started yelling at me -I was told the manager would contact me this morning, she didn’t, when I called I was hung up on -When a manager did reach out she refused to give my my money back. This the 2nd time and no, I do not trust them to fix my hair as a solution as they clearly aren’t trained in proper techniques -When I said if they are not willing to give me my money back for poor service I will need to share my experience and photos with others so they don’t end up like me I was yelled at that I am the one threatening them, that I am bullying them, that she is glad she has me on a recorded line, and that she has two pieces of paperwork I signed and I can’t do anything about it. She said this to me as I sat crying asking her to be reasonable and refund services that I was extremely unhappy with.

Liana BurkettLiana Burkett

I have never experienced this before. Do not come to get your nails done. The girl doing my nails was very nice, but I don’t think she’s ever done nails before. My pedicure alone took over an hour and fifteen minutes. I have never seen anyone put polish on the way that it was put on my nails. While doing my pedicure, she was putting a scrub on my leg, didn’t even get all of it off. Then, she’s putting a mask on my feet and legs, she accidentally gets it on her clothes. She takes the towel, wipes the mask off her clothes and then puts the towel on my leg. She is scraping my nails with the cuticle pusher and pulling it off with the same tool. The pedicure looked awful and she didn’t even get to lotion because she said the toes were still drying and we will do it after. The same process happened to my manicure which also took an hour to do. I have never seen a manicure come out this way. Clumps, spots, it looked awful. I didn’t even want the lotion because I was there from 11am until 1pm just for a mani and pedi. I got to the register to cash out and I informed her how disappointed I was in the service and I showed her my nails and she was shocked at the service I received. She instantly gave me the number to call management to get a refund. I informed the girl at the register that I will pay for my toes because I wear sneakers everyday but I cannot pay for this manicure. She told me it is set in the system that way but management will give me the refund as she saw how my nails were. I agree and go to grab my card, and in addition to me have strokes and blotches on my nail, they still were not dry and smudged back. The girl offered to have it fixed but it was already over two hours and I did not need to sit longer with someone who did not know how to paint nails. I instantly called management after my appointment and explained and they gave me a refund immediately which I am relieved about. If you offer a service, please have licensed and experienced individuals performing the service. Absolutely shocked and disappointed, I ended up having to take the polish off and paint my nails at home instead, after having to rearrange my entire day for an appointment that took two hours and this mani pedi was for an event I had this weekend .

sri navasri nava

I walked out in tears. I went to purchase Aveda Hair products last week and the front desk girl sold me not the hair product but instead told me that I need to meet with hairstylist who Will recommend the right hair product. She went on and told me about Brazilian blowout and I bought her sale pitch. She also sold me balayage!! My hair looks worse than I walked into the salon. I even showed her a picture of my hair style that I used to have and told her to cut exact same style. The style not even match the picture that I showed and worse is invoice close to $700!!! I was shocked. I feel I wasted my money and lost 8-10 inches of my hair to a bad hair style and color! The Balayage and highlights does not even show!! See picture below! My hairdresser however was very sweet but I don’t like the final look and I am very upset. First of all they should tell the customer upfront what the charges would be. I had no idea I would be paying $700 for a haircut and color. Middle Picture below shows how balayage should look and first picture is what my hair looks now after the $700 treatment. Last picture is my hair before sacrificing all the hair for this new hairstyle. I wish I did not cut my hair. I also feel that the hairstylist should have pictures to Show what the final hair color would look like and not a surprise at the end. Paid for Balayage and no where near what it should look like. No highlights visible.

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Reviews of AVEDA Salon Norrell | Hyde Park Village

4.6

(284)

1.0

3y

UPDATE 7/17/24. The co-owner of this Salon, Rebecca is relentless! Two years later she is harassing me over this post! I deleted a photo from this post two days ago. As a result apparently Google updated the date. I get a call from Rebecca who continued to repeat herself that she is going to send me photos of this post to see what is going on. I explained to her that I am sick, I can barely speak, that I did not post a new review saying I was in two days ago, that I deleted photos from my review and that was it. She would not stop. She would not get off the phone even though I am sick. She then said she was going to get my review taken down as fraud because the date changed. She was as rude, unhelpful, and bulldozed the conversation just as she did two years ago when this salon DESTROYED my hair (it has never been the same since). I stand by my review to RUN!!!

9/23/22: RUN!!!!!!

Please see before, inspiration, and after photos. This is the second time this salon has ruined my hair color. I went back because I was told I was now with an “expert”.

The staff is not trained in proper techniques. My first visit my highlights were applied with an incorrect technique. This time I visited with light hair and naturally darker roots see photo) and asked for more or an ombré root (see photo). When the color was first washed out I had a full head of dark hair, all blended. My blonde hair that was not meant to be colored was never protected when washing out the color. She said this can be corrected my removing the toner. After this process was done the color that was just done was removed leaving my hair a slightly lighter than the brown, a bronze orange color.

-I was then told that I am wrong, that my hair is back to platinum blonde at the end, and that if it isn’t platinum blonde she must be blind -When I then had to hold a photo of my hair next to my current hair I was told that it’s not her fault that the dye is very dark and will spread to my hair when washing out (this can be prevented by protecting the hair) which is conflicting her previous statement where she just argued I am platinum blonde -She then told me that I needed to see my hair dried and curled, that will somehow change the color and I will like it -I was then CHARGED FOR THE BLOW DRY she insisted on, and charged for the root ombré color and toner that had to be removed -When asking to speak to a manager about these charges I was yelled at, talked over, and told that they were GOING CALL THE POLICE if I did not pay, that she was at a soccer game and did not have time to deal with this -After hanging up on me at 8:35 the receptionist told me that I need to respect her time also because she was supposed to finish at 8:30. When I explained the scenario is a bit different because she is at work and paid to be there and I am being forced to pay to be there - she then started yelling at me -I was told the manager would contact me this morning, she didn’t, when I called I was hung up on -When a manager did reach out she refused to give my my money back. This the 2nd time and no, I do not trust them to fix my hair as a solution as they clearly aren’t trained in proper techniques -When I said if they are not willing to give me my money back for poor service I will need to share my experience and photos with others so they don’t end up like me I was yelled at that I am the one threatening them, that I am bullying them, that she is glad she has me on a recorded line, and that she has two pieces of paperwork I signed and I can’t do anything about it. She said this to me as I sat crying asking her to be reasonable and refund services that I was extremely...