GameStop — Attraction in Tampa

I have been going to GameStop religiously for 10 years now. I recently moved to Tamp from Northern Virginia and haven’t been to the store due to the pandemic. I been in the store to browse once or twice but the location didn’t have what I looked for which is fine. I had an extra Xbox one controller that I used on my PC. I have a PS5 now and I haven’t used it it since. I decided to trade it in instead of leaving it laying around. I wasn’t expecting much. I looked at the app first and different color controller of the same item were being traded in for cash and credit. The regular base controller was only going to be except for credit. I no longer have a a pro account because I haven’t been to the store like I said in the beginning. The app stated I would get 15 credit and 16.50 for a pro account. I figured I would ask about the cash option in the store. I walked in they greeted me which was fine enough. She asked if I wanted cash or credit I stated cash. She looked it up and said this particular controller was only available for credit. I explained the different controller situation in the app and she stated the cash option was .31 cents. I moved on and asked if I could use the credit to get PSN credit. She stated I have to make sure the controller works which is fine although it still rubbed me the wrong way assuming I would bring in a broke product for trade. Anyway they quote me 10 dollars and it’s just a 5 dollar difference but now it’s the principle of the matter. I show them the app prices. She calls someone else over and now I’m arguing over the 5 dollar difference that their own companies apple application is showing me. They spend 10 mins looking it up. They find the correct sku and ring me out for my trade. What irritates me about this is if they are doing this for a controller how many people are they screwing on other things. Anyway you’re either going to use GameStop or not. My account is like 15 years old and this is probably the last day I’ll...

If your trading in stuff I will tell you right now it never is worth trading in, you lose a lot of money. Trust me I went to return a brand new Xbox one controller and they only give u 22bucks(store credit) for something 75 bucks worth. It's all the name of buisness it's not up to them they just enforce the rules. You'll never even see half the price you payed for something. You can buy a game brand new at 64 bucks next day return it you'll get 30 bucks but only if u get store credit if u want cash be lucky to see 20-25bucks. Trade in are only worth it if you looking for store credit, go on a day you get 50% extra, or know you won't miss the game or accessories. I don't work for gamestop either just a big video game fan but I know every knuck and crany. I rarely sell my games but when I do I make sure I go in on 50% extras or if I want an expensive system or collectors edition in which I get extra money towards trading in for it. And when they have a buy 2 get one free I'll read buy my games lol. Just got to know when to do it and make the most of the...

Attempted to trade in a Xbox console and was rejected due to the controller not meeting GameStop’s “standard”. The employee said the analog sticks didn’t have enough grip/too worn. The sticks were worn down a bit yes, but all of the rubber was present and the controller worked fine. I questioned their analysis and stated that the controller is still in working condition. They insisted that I would have to purchase a controller and include it to move forward with the console trade. This would significantly lower the trade value that I would have received. I declined and drove 20 mins to another GameStop where I had no issues with the trade in and received full trade value. When a customer is buying used goods, they don’t expect perfect condition products as long as it’s free from major defects and is working properly. Thanks for wasting...