CompuTeaneck — Attraction in Teaneck Township

After tripping and dropping my laptop and cracking the case at the corner, I went here. They were scheduled to open at 9; I got there at 9:02 or so and they were not yet open. I noticed they had their own parking lot, so I went back to my car and drove to said lot, by which point they were open. I showed the computer to the person there, and he explained that the damage was such that it didn't need repair (there would be no further damage if left as-is) and a repair would be fairly expensive. I elected not to pay for the repair, and left. Pros: Extremely professional, to the point of putting your best interests ahead of making a "sale". Quite pleasant. They have their own lot, so parking is unlikely to be an issue. Cons: May not be open at the exact posted time. Their lot has a curb (not cut to the street as parking lots and driveways usually are), making getting in and out (if you choose to take advantage of it) harder than usual; it is also small enough to need to be backed out of...

Went there because my laptop has been black screening and yet my SupportAssist kept telling me nothing was wrong. After trying to look up answers and finding a lot on Motherboard problems (So I was very concerned) I took it here because it was local and the majority of reviews were good.

The guy was very nice, listened to what I described, and started basic. He thought, instead of the drastic Motherboard problem (thanks Google -__-) that it might be a simple battery issue; he took out the battery and plugged it; low and behold, it worked. He was confident that it was the battery and told me to try replacing it first, and if it still wasn't right to bring it back. (He also gave me an estimate, just in case it Was a motherboard issue.)

He didn't charge for the diagnosis, and offered to order the new battery for me. It was an easy, painless experience. I'm definitely going there again if I have more...

Several months ago I posted a negative review of CompuTeaneck. My experience then was poor, but the store manager was away for an extended perioud of time and two IT persons were left on duty. Unfortunately, they did a very poor job.

To his credit, upon his return, the store manager read my report and gave me a call. He apologized for the service I received and offered to return the payment I made. Since the computer is working, I said that was unnecessary. But his gesture showed him to be someone who is an honest businessman seeking a good reputation.

I have used CompuTeaneck in the past and have received only the best service, which is why I bring my computer there if I am having any serious problem. The workmanship under normal circumstances is excellent, and I would definitely use...